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“First class service” 5 of 5 stars
Review of The Address Dubai Mall

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The Address Dubai Mall
5.0 of 5 Hotel   |   Financial Center Road, adjacent to the Dubai Mall | PO Box 31166, Dubai 31166, United Arab Emirates (Downtown Dubai)   |  
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Ranked #207 of 499 Hotels in Dubai
Muscat, Oman
1 review
“First class service”
5 of 5 stars Reviewed November 24, 2013

First class service, attention to detail, great location and probably the best hotel I have ever been to - the staff are both efficient and friendly and can't do enough to help. The only downside was the chaos outside trying to get a taxi to the airport

  • Stayed November 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vincent M, General Manager at The Address Dubai Mall, responded to this review, November 25, 2013
Dear JAyne247,

Thank you very much for your very kind review of our hotel and your recent stay with us, I do hope fellow travelers will appreciate the same. I have duly noted your comment on taxi service to the airport, we will certainly work on improvement of this service for our valued guests.

We look forward to see you again soon in Dubai at the Address!

With warm regards, Vincent
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1,058 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (219)
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Abuja
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 23, 2013 via mobile

Overlooking the iconic Burj Khalifa is a plus for this property in the misdst of several such in equally iconic dubai!! However the charm of the location, facade and imposing outlook is ably complemented by the wonderful service provided by a truly professional staff. Truly worth the handsome price

  • Stayed November 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vincent M, General Manager at The Address Dubai Mall, responded to this review, November 25, 2013
Dear Niyi L,

With many thanks for your very gracious review of our hotel and your stay experience with us!

I do hope we may have the opportunity to welcome you back again very soon, and until next time.

Kind regards, Vincent
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Bengaluru (Bangalore), India
Senior Contributor
24 reviews 24 reviews
23 hotel reviews
Reviews in 14 cities Reviews in 14 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed November 22, 2013

This is the Place located in THE DUBAI MALL with great vertical Height very near to Dubai Fountain. Great experience even on Business Trip meeting great facility of studio apartment in Hotel itself. Great Service and Room Size and having all modern amenity and lavish Break fast. I will strongly suggest this property.

Room Tip: Top High Rooms
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  • Stayed November 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vincent M, General Manager at The Address Dubai Mall, responded to this review, November 25, 2013
Dear TARUNTEKTCHANDANI,

Thank you for sharing your stay experience with fellow travelers, we appreciate your comments and so glad your stay was a pleasant one!

Hoping to welcome you back again very soon to Dubai at the Address.

With kind regards, Vincent
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Newcastle
Senior Contributor
28 reviews 28 reviews
14 hotel reviews
Reviews in 11 cities Reviews in 11 cities
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed November 19, 2013

Stayed at this hotel for 3 nights in a Junior Suite (3 people). The room itself was immaculate, modern and spacious. Comfortable bedding (even the extra fold out bed), complimentary water and fruit and excellent toiletries.

The hotel check in was efficient and friendly - in fact all staff at the hotel were extremely professional and friendly without exception.

Rooftop infinity pool was gorgeous with attentive poolside staff and a very good snack/cocktail menu.

The hotel gym was one of the best equipped that I have seen - again, attentive staff and clean, top quality equipment as well as a separate room for Pilates/yoga/aerobics.

The (included) breakfast buffet was amazing - an extensive range of fresh produce, hot buffet and perfectly poached eggs every morning all served in a spacious and light filled restaurant. In room breakfast one morning was above and beyond expectations.

I was lucky enough to celebrate my birthday during our stay and arrived back to our room to a beautiful birthday message and birthday cake, compliments of the hotel (with no mention from our party). It was a gorgeous, personal touch that was completely unexpected and was such a nice gesture that was clearly executed with care.

The hotel's location (in Dubai Mall) is very convenient as a central base. All public transport travels to/from the mall and there is a hop on/hop off stop right outside the mall.

Finally, free and fast wifi in a hotel of this calibre is unheard of!

Will definitely be returning to this hotel on future stays in Dubai.

Stayed October 2013
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vincent M, General Manager at The Address Dubai Mall, responded to this review, November 22, 2013
Dear tahn85,

We are so very flattered by this review and even more pleased my team made your stay a memorable one! I am appreciative of your feedback and will happily share with my team for their motivation and continuous high level of service commitment to our valued guests, such as yourself.

With many thanks, Vincent
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Coral Gables, FL
Senior Contributor
46 reviews 46 reviews
24 hotel reviews
Reviews in 27 cities Reviews in 27 cities
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed November 18, 2013

The location was excellent! Walking distance to the Dubai mall, giving you the endless opportunity to choose from tons of restaurants and shops. The Dubai Fountain is unique and of course right next to the hotel. Great rooms. We did not use the spa facility but it looked great. The Burj Khalifa can be seen from the hotel and is close enough to walk to. The metro is also close by if you want to go out on the town. A great hotel choice while in Dubai.

Room Tip: All of them are great, you will not have a problem.
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  • Stayed November 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vincent M, General Manager at The Address Dubai Mall, responded to this review, November 21, 2013
Dear LilianaEmilio,

Thank you very much for your kind review of our hotel, and we are all very pleased you enjoyed your stay with us.

Hoping we may see you again soon on your next visit to Dubai.

With kind regards, Vincent
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Miami, Florida
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 18, 2013

We stayed for 2 nights combined with a business trip. The hotel is is very nice very nice. Not as impressive as Address Downtown. But the staff was superb and very attentive. The Concerige Team and the bellmen were very helpful as well as the team during breakfast. The hotel is very well managed and will please a leisure as well as a business guest. Great wireless connectivity and even for free. Big plus! We can highly recommend the hotel. One will not be disapointed. Thank you!

  • Stayed November 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vincent M, General Manager at The Address Dubai Mall, responded to this review, November 21, 2013
Dear Thomas_K1002013,

We are very thankful for your gracious review of our hotel, and so very grateful that you have shared your experience with fellow travelers. We hope you may welcome you back with us again very soon.

Until next time, Vincent
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Amsterdam, The Netherlands
Senior Contributor
29 reviews 29 reviews
15 hotel reviews
Reviews in 14 cities Reviews in 14 cities
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed November 10, 2013

A fantastic hotel! Extremely attentive employees, great location, fantastic rooms. Booked a studio suite and got bumped up to a Junior Suite with separate living room and very spacious bathroom, sweet :-). If you're looking for a relaxing stay in a super luxurious hotel without all the main stream tourists you'll find at the beach resorts stay at The Address Dubai Mall. You will not be disappointed!
The hotel has got a large pool however the amount of sun beds is quite small considering the pool is used by both hotel guests and residents. Make sure you top up your tan in the morning as the sun does sneak behind the building by about 2.30pm. The Dubai Mall is directly attached to the hotel, great for shopping and breakfast/lunch/dinner. All major sights in Dubai are within a 20 mins taxi ride.

  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vincent M, General Manager at The Address Dubai Mall, responded to this review, November 12, 2013
Dear Knabs26,

We are very appreciative of your kind review, I am certain fellow travelers will value your opinion the same. We thank you for your helpful and very nice comments of your experience with us, I will be happy to also share with my team.

Looking forward to see you again in Dubai, Vincent
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Address Dubai Mall

Address: Financial Center Road, adjacent to the Dubai Mall | PO Box 31166, Dubai 31166, United Arab Emirates
Phone Number:
Location: United Arab Emirates > Emirate of Dubai > Dubai > Downtown Dubai
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#48 Romantic Hotel in Dubai
#49 Business Hotel in Dubai
#74 Spa Hotel in Dubai
#97 Family Hotel in Dubai
#169 Luxury Hotel in Dubai
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Address Dubai Mall 5*
Number of rooms: 244
Official Description (provided by the hotel):
The Address Dubai Mall is a statement in style. Elegant and chic, this glamorous hotel offers guests a unique blend of traditional Arab hospitality in the most contemporary and cosmopolitan environment.Located at the heart of trendy Downtown Burj Dubai, overlooking the world’s tallest tower, Burj Dubai, and attached to the Dubai Mall, one of the largest shopping and entertainment destinations in the world, The Address Dubai Mall is always in vogue. ... more   less 
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Also Known As:
The Address Dubai Mall Hotel Dubai

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