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“very good hotel” 4 of 5 stars
Review of The Address Dubai Mall

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The Address Dubai Mall
5.0 of 5 Hotel   |   Financial Center Road, adjacent to the Dubai Mall | PO Box 31166, Dubai 31166, United Arab Emirates   |  
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Hotel amenities
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Save AED 100
Ranked #13 of 486 Hotels in Dubai
Sydney, Australia
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
“very good hotel”
4 of 5 stars Reviewed June 6, 2011

hotel was only 20 minutes drive from airport and connected to dubai mall shopping mall so did not have to go outside at all.
breakfast was execellent.
Room was spacious and clean.
Room service was good and staff friendly and accommodating.
Would stay here again.

  • Stayed June 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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855 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (190)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
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English first
Johannesburg, South Africa
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed June 1, 2011

Everything was wonderful. from the moment we walked into our room you could tell that this hotel goes out of its ways to make sure everything is perfect and amazing. My husband and i were on our honeymoon. we walked into a room with 2 swans (made from towels) holding up a rose. A honeymoon cake was delivered to our room which was very delicious. The location was excellent. The fountains at Dubai Mall were spectacular. I would definitely recommend this hotel

Room Tip: I took the advanced purchase rate which was 20% of
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  • Stayed April 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Luxembourg
Top Contributor
97 reviews 97 reviews
56 hotel reviews
Reviews in 59 cities Reviews in 59 cities
92 helpful votes 92 helpful votes
3 of 5 stars Reviewed May 26, 2011 via mobile

First we stayed five nights at the Westin and then moved to this hotel to try some thing different. Bad choice...

First, the rooms are quite small, especially comming from the large spacious rooms at the Westin. Secondly, the breakfast is not very exciting and the staff by no means proffessional. Thirdly, the restaurant used for the breakfast is quite small. Fourthly, it seems like the hotel has been attached to the mall by coinsidence and you have to ener the mall through one of the stores.

When we checked out we got the worst trearment ever as they tried to cheat us and gave us a bill higher than what have been agreed. It took about half an hour to get the right bill and it was changed twice. I got the confirmation from the booking but the front desk manager, said that my price was wrong and we sould pay what he told us.

I wrote a complaint the hotel manager, who responded nicely.

  • Stayed November 2010
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Francisco, California
Top Contributor
73 reviews 73 reviews
16 hotel reviews
Reviews in 23 cities Reviews in 23 cities
92 helpful votes 92 helpful votes
5 of 5 stars Reviewed April 18, 2011

The hotel and it's rooms are lovely, clean and modern, with all the amenities one expects. The best part about this hotel is that it is connected to the Mall! You can literally walk straight into the Mall from the hotel, without ever walking outside! And the Mall has everything: shops, restaurants, a huge bookstore, hairdresser, beauty salons, cinemas, and a ice skating rink.

Room Tip: Try to get a room facing the Burj Khalifa.
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  • Stayed March 2011, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Milton Keynes
Top Contributor
69 reviews 69 reviews
52 hotel reviews
Reviews in 9 cities Reviews in 9 cities
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed April 10, 2011

Well with a direct link into the mall, clean rooms and friendly staff I was very happy (esp after some of my recent 5 star experiences in Dubai). The reception were quick and efficient always answering the phone quickly and nothing too much trouble. The bar isn't as good as Neos in Address downtown but you cant have everything! All in all a good stay.

  • Stayed April 2011, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Danbury CT
Contributor
11 reviews 11 reviews
Reviews in 7 cities Reviews in 7 cities
13 helpful votes 13 helpful votes
1 of 5 stars Reviewed March 14, 2011

Where can I start? Reservations with the wrong check out date? Lost baggage somewhere between a car and the room? Waiting over an hour and two phone calls for the one they could find to show, even though I asked that it be taken up immediately so I could change for dinner? Putting me ( a female) into an adjoining room with a male work colleague without asking? Grumpy concierge who refused to write down a dinner confirmation? Being told to wait outside the baggage room where I had to go to FIND the luggage while the concierge took what appeared to be a personal phone call? No outlet in the bathroom for the hair dryer? Never again.....not worthy of the neighborhood!!

  • Stayed March 2011, traveled on business
    • 1 of 5 stars Value
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zurich, Switzerland
Top Contributor
51 reviews 51 reviews
33 hotel reviews
Reviews in 20 cities Reviews in 20 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed March 6, 2011

Address has a couple of hotels in Dubai. This one just besides the famous Dubai Mall. It is therefore the perfect central location. Business hotel, great service, and prices are ok except in the restaurant where I found thinks extremely expensive. The Dubai Mall is also expensive and therefore if you want cheaper prices for hotels and restaurant, it is better to go in some other areas of the city. Having that that, a great place to recomment to just everyone.

Stayed February 2011, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Address Dubai Mall

Address: Financial Center Road, adjacent to the Dubai Mall | PO Box 31166, Dubai 31166, United Arab Emirates
Phone Number:
Location: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Spa Hotel in Dubai
#11 Business Hotel in Dubai
#12 Luxury Hotel in Dubai
#21 Family Hotel in Dubai
#28 Romantic Hotel in Dubai
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Address Dubai Mall 5*
Number of rooms: 244
Official Description (provided by the hotel):
The Address Dubai Mall is a statement in style. Elegant and chic, this glamorous hotel offers guests a unique blend of traditional Arab hospitality in the most contemporary and cosmopolitan environment.Located at the heart of trendy Downtown Burj Dubai, overlooking the world’s tallest tower, Burj Dubai, and attached to the Dubai Mall, one of the largest shopping and entertainment destinations in the world, The Address Dubai Mall is always in vogue. ... more   less 
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Also Known As:
The Address Dubai Mall Hotel Dubai

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