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“yummy breakfast and comfy beds” 5 of 5 stars
Review of Raintree Hotel Dubai

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Raintree Hotel Dubai
4.0 of 5 Hotel   |   Garhoud Road, Deira | adjacent to the Etihad Building, Garhoud Road, Dubai 35771, United Arab Emirates (Formerly Suha City Hotel by Mondo)   |  
Hotel amenities
Ranked #171 of 499 Hotels in Dubai
Certificate of Excellence 2014
Adelaide, Australia
Senior Contributor
32 reviews 32 reviews
16 hotel reviews
Reviews in 21 cities Reviews in 21 cities
41 helpful votes 41 helpful votes
“yummy breakfast and comfy beds”
5 of 5 stars Reviewed December 28, 2013

we stayed here for 3 nights and then followed up on our return with an on the spot booking a week later.

its a nice small hotel. right aroudn the corner from the diera city centre where the metro and the big bus tours are.

we went in the pool and spa and it was empty... crazy people like the heat! it was nice and had plenty of seating. photos dont really do it justice.

room was nice and big the first time. smaller room the second time. staff are really helpfull at the front desk but i cant say the same about the tour desk. in the 4 days were were there we didnt see them once. we had to have them ask to call us when he was there... we got a phone call at 11pm! WHAT THE HELL!! appart from having to book our own tour on the phone and then get charged for all the calls we made trying to find the best price and place it was great.

if i can recommend anythign it is to book your tours before you go just in case you end up needing to do research on your holiday!

  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SuhaCityHotel, Director of Sales at Raintree Hotel Dubai, responded to this review, January 6, 2014
Dear Guest,

We thank you for sharing your experience on TripAdvisor. We are glad to know that you liked our services and had a pleasant stay. We do however notice your concern regarding a few areas and we assure you that adequate measures are in place. Your feedback is of great importance to us as it helps us analyze ourselves and make necessary amendments whenever required.

We thank you again for your informative feedback and look forward to welcoming you soon.

Best Regards
Deepak Singhal
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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492 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (76)
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English first
Dallas, Texas
Senior Contributor
24 reviews 24 reviews
23 hotel reviews
Reviews in 23 cities Reviews in 23 cities
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed December 27, 2013

Read great reviews about this hotel on tripadvisor but our experience was not great. I had booked 2 rooms for December 2013. The rooms were booked from the hotel's website instead of expedia or similar... When we reached the hotel, the receptionist took almost an hour to find our booking and arrange our rooms. She was asking me again and again if the booking was through expedia or booking.com, maybe they don't get a lot of bookings from their website :)

I had requested the two rooms to be on same floor if possible, but we got rooms on different floors.

The rooms were good, the bathrooms were huge and the stay was good. The King bed had 2 separate mattresses, so not the best sleeping experience but I can live with that.

The location is also good- close to the airport, the Diera Mall and metro.

Breakfast was good although I was not impressed with the hygiene at the breakfast table

  • Stayed December 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SuhaCityHotel, Director of Sales at Raintree Hotel Dubai, responded to this review, January 6, 2014
Dear Guest,

We thank you for staying with us and sharing your experience on TripAdvisor.

We are happy to know that our rooms and location added great value to your stay and that you had a comfortable time with us. However, we do regret the fact that you had to face certain inconvenience and have duly noted your concern. We assure you that proper measures would be taken at the earliest.

We thank you again for sharing your informative feedback. Do give us the opportunity to serve you again.

Best Regards
Deepak Singhal
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tehran, Iran
1 review
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed December 27, 2013

My wife and I staied at suha city for 5 nights(from 20 Dec to 25 Dec).I think decoration of lobby was very beautiful ,and reception staff was kind and freindly . Check in was very fast.Our room was on 8 th floor.There was alot of light ,and the bed was very big and comfortable.Also,room service was very good ,and I think it was the most cleanest 4 star hotel in Dubai.The location of hotel was very good because it was near the Deria City Center and metro station.
Breakfast and lunch were very delicious ,and we could taste different foods ,salads,and desert .Staffs who work in hotel's restaurant were very kind,polite and freindly specially Mrs.Mimi .
If we travel to Dubai ,we will stay at suha city for 2 nd time.
Roozbeh Nazeri

Stayed December 2013, traveled as a couple
Was this review helpful? Yes 20
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SuhaCityHotel, Director of Sales at Raintree Hotel Dubai, responded to this review, January 6, 2014
Dear Guest,

We thank you for staying with us and sharing your experience on TripAdvisor.

Suha City Hotel by Mondo is a boutique Hotel ideally located in the Deira district known as the heart of Dubai. We are just five minutes from Dubai International Airport and the Deira city centre, which makes our hotel a perfect destination for both business and leisure travelers. We are glad to know that you found our services matching your expectations and we could offer you a pleasant stay.

We thank you again for your kind and appreciative review and look forward to your next visit.

Best Regards
Deepak Singhal
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
23 reviews 23 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed December 27, 2013 via mobile

Reception amd conceirge were really friendly and helpful. Facilities were good, and the room was spacious with all needed amenities.. We had taken an extra bed and it was delivered promptly with all needed facilities. Had a really pleasant stay thr..

Was this review helpful? Yes 18
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
SuhaCityHotel, Director of Sales at Raintree Hotel Dubai, responded to this review, January 6, 2014
Dear Guest,

We thank you for staying at our hotel in Dubai and sharing your experience with us on TripAdvisor.
Suha City Hotel by Mondo is fully committed towards attaining complete guest satisfaction. Our dedicated associates always go that extra mile to make the stay of every guest delightful. We are glad to know that our accommodation, facilities, services, and the overall ambience of our hotel met your expectations.

We look forward to your continued patronage in the near future.

Best Regards,
Deepak Singhal
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Hua Hin Thailand
Senior Contributor
49 reviews 49 reviews
32 hotel reviews
Reviews in 25 cities Reviews in 25 cities
75 helpful votes 75 helpful votes
5 of 5 stars Reviewed December 27, 2013

Only stayed one night whilst in transit, but found the room to be clean, with separate shower in bathroom, no noise from other rooms. Very reasonable room price. Taxi cost from Airport 33 Dirhams. Would definitely stat again.

  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SuhaCityHotel, Director of Sales at Raintree Hotel Dubai, responded to this review, January 6, 2014
Dear Guest,

We thank you for choosing to stay at our hotel in Dubai and sharing your experience on TripAdvisor.

Located centrally, Suha City Hotel by Mondo is a preferred choice among leisure and business travelers. We are known among our patrons for our warm hospitality and excellent services. We are glad that you had a comfortable stay at our hotel in Dubai. It is also nice to know that you were pleased with the upkeep of our accommodation.

We look forward to welcoming you again with par excellence hospitality in the near future.

Best Regards,
Deepak Singhal
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cairo, Egypt
Top Contributor
75 reviews 75 reviews
31 hotel reviews
Reviews in 22 cities Reviews in 22 cities
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed December 25, 2013

I stayed for 3 nights in hotel. I booked it through Expedia because of the price and location. The check-in process was fast and I got what I need high floor and non-smoking room which was big and comfy. The closeness to metro station makes the city accessible with low cost. I ordered food which was tasty and reasonably priced. The internet service was good. The only thing is the smell in the bath room. It seems the hotel has serious issue in the plumbing system. Honesty, I did not address the problem with the hotel because I did not stay a lot in my room. Also The cleanness carpet needs some attention.

Room Tip: High floor
See more room tips
  • Stayed December 2013, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SuhaCityHotel, Director of Sales at Raintree Hotel Dubai, responded to this review, December 27, 2013
Dear Guest,

We thank you for choosing to stay at Suha City Hotel by Mondo and sharing your experience on Tripadvisor.
Located centrally in a commercial hub, our hotel in Dubai serves as a preferred choice for both leisure and business travelers. We are glad to know that our location, accommodation, dining facility, and services met your expectations. We have taken a note of your concerns regarding our bathrooms and carpet. We will look into the matter immediately and see to it that the necessary measures are taken at the earliest.

We look forward to welcoming you with par excellence hospitality in the near future.

Best Regards,
Deepak Singhal
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bonn, Germany
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed December 21, 2013

After going through a lot of reviews for hotels in Dubai, my wife and me decided to go for this hotel. One of the biggest reason was its closeness to the airport since our flight from Germany was arriving quite late in Dubai. It was only 8-10 minutes with taxi from the airport. Hotel had all the facilities like a roof top swimming pool, gym etc. Room was spacious and clean. Staff was very polite and helpful. We requested a change of room and they did it easily. We did not had breakfast. I would definitely stay at this hotel again and would gladly recommend it.

Stayed December 2013, traveled as a couple
Was this review helpful? Yes 15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SuhaCityHotel, Director of Sales at Raintree Hotel Dubai, responded to this review, January 29, 2014
Dear Guest,

We thank you for staying at Suha City Hotel by Mondo and sharing your feedback on TripAdvisor.

We are glad to know that your stay with us was comfortable and enjoyable. Located in close proximity to the airport, our hotel is an ideal location preferred by the business and leisure traveler. We are happy that our location could add value to your overall stay. It is nice to know that you were satisfied with the facilities and amenities provided to you at the hotel. We will share your words of appreciation with our associates which will definitely boost their morale.
We hope to see you in the near future and thank you for staying with us.

Best Regards,
Deepak Singhal
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Raintree Hotel Dubai

Address: Garhoud Road, Deira | adjacent to the Etihad Building, Garhoud Road, Dubai 35771, United Arab Emirates (Formerly Suha City Hotel by Mondo)
Location: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool
Hotel Style:
Ranked #171 of 499 Hotels in Dubai
Price Range (Based on Average Rates): $
Hotel Class:4 star — Raintree Hotel Dubai 4*
Number of rooms: 120
Official Description (provided by the hotel):
Raintree Hotel is a 4 Star Hotel ideally located in the Deira district known as The Heart of Dubai, just five minutes from Dubai International Airport, Sheikh Zayed Road, Expo Centre, Dubai Convention Centre, and Emirate of Sharjah. It is short walking distance away from some of Dubai's largest Malls including Deira City Centre Mall, offering everything from world-class boutique fashion to local antiques and traditional textiles. Raintree Hotel offers 120 superbly equipped rooms make for first-class accommodation with the fascinating allure of contemporary decor. Relax in casual elegance, and comfort ambience. ... more   less 
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