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“Simply Brilliant!!” 5 of 5 stars
Review of Raintree Hotel Dubai

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Raintree Hotel Dubai
4.0 of 5 Hotel   |   Garhoud Road, Deira | adjacent to the Etihad Building, Garhoud Road, Dubai 35771, United Arab Emirates (Formerly Suha City Hotel by Mondo)   |  
Hotel amenities
Ranked #122 of 487 Hotels in Dubai
Leeds, United Kingdom
Top Contributor
70 reviews 70 reviews
63 hotel reviews
Reviews in 63 cities Reviews in 63 cities
133 helpful votes 133 helpful votes
“Simply Brilliant!!”
5 of 5 stars Reviewed December 1, 2012

We had stayed at the Dubai Marina area at the beginning of our trip to Dubai and decided to stay in a different area nearer to the airport upon our return from our self-drive trip to Oman. We chose this hotel due to its proximity to the airport and booked a Superior Room for a night.

Having already explored Dubai at the start of our stay, we had only intended a room to stay over for us to catch our flight the following day. Our initial check-in was done by an incompetent staff (we forgot to take down her name) who spoke in ‘whispers’ and who took ages in her task. When we arrived at our given room (No. 501) it smelled so heavily of smoke (although all rooms are supposed to be non-smoking) that we asked to be given another room. Thank God this was handled by another staff named Meg who was very efficient and professional. We were upgraded to a Deluxe Room (No. 601).

The room was larger than the Superior Room which we had seen earlier although the design was similar. It was luxurious and beautiful, the free wi-fi was strong and fast, the toiletries were of good quality and sufficient. Complimentary bottles of mineral water, coffee and tea were provided. There was also a hairdryer, iron and ironing board, safebox, bathrobes and slippers. 5-star in every aspect! We used the gym, which was sufficient for a decent work out. We did not have food or use the pool at the hotel and are therefore, not able to comment on them.

We had booked the room through the Agoda website and the rate was only a little higher than another hotel we had stayed at when we first arrived in Dubai. However, the facilities and comfort of this hotel far outweighed the other one! The additional pros for this hotel is its close proximity to the metro station (Deira City Centre) – only about 600m away, which is only 2 stops away from Terminal 1 Airport and 3 stops from Terminal 3. If you prefer to take a taxi to the airport, it costs only DHR12 to Terminal 3 from the hotel entrance. Opposite the hotel is a big shopping mall called City Centre Mall.

This will be our hotel to stay at in Dubai from now on. Brilliant and convenient in every way!

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Deepak S, Director of Sales at Raintree Hotel Dubai, responded to this review, December 10, 2012
Dear Hannisze,

It is a pleasure to have hosted your stay at Suha City Hotel by Mondo during your recent trip to Dubai. We are glad to have such a wonderful review on the public platform and are delighted to learn that you had a pleasant stay. Your comments about our hotel and the staff have been well received. It is nice to have a review about the services and amenities you enjoyed at our hotel. Our central location gives easy accessibility to the airport, metro station and the shopping malls which makes us a preferred choice among travelers.

Thank you for your custom, we look forward to hosting you again.


Best Regards,
Deepak Singhal
Director of Sales
Suha City Hotel by Mondo
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457 reviews from our community

Traveler rating
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    5
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (71)
Date | Rating
  • Arabic first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
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English first
Tehran, Iran
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 26, 2012

we stayed at hotel 3 night as tour apackage.this hotel has good service and facilities.location of the hotel is good near to metro and malls.the stuff were very friendly always smilling especially Mrs mimi and her colleagues also reception stuff. breakfast was very good but same choices for every day.our room was clean and well kept.we had very nice time at this hotel.

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Deepak S, Director of Sales at Raintree Hotel Dubai, responded to this review, December 3, 2012
Dear Guest,

Many thanks for choosing to stay with us. We are pleased to have hosted you with a perfect stay experience. Your kind comments about the property have been well received by the hard working team.
We once again thank your sharing your stay experience with us on this public forum and look forward to your next check in with us.

Warm Regards,
Deepak Singhal
Director of Sales
Suha City Hotel by Mondo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bristol
Senior Contributor
23 reviews 23 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed November 25, 2012

We had used this hotel last year when it was called the Dusit Princess because of its proximity to Dubai international airport and the large and modern Deira Shopping Mall, hence I made the request for a repeat stay from my travel agent, DialAFlight. I welcomed the excellent service by all staff and the rapid (and considerate) early check into the very comfortabel room by 0800 after an overnight flight from London. Only minor observation is that the hospitality tray provides neither liquid milk nor English breakfast tea packs. However these were provided without quibble following a request to the restaurant staff. Highly recommended.

Room Tip: Ensure that you request (and have evidence) for an early check in if arriving before the customary m...
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  • Stayed November 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Deepak S, Director of Sales at Raintree Hotel Dubai, responded to this review, December 3, 2012
Dear Guest,

Thank you for checking in Suha City Hotel by Mondo. It is a delight to learn that you had a memorable stay experience with us. Your comment about our par excellence services is a treat to our striving associates. Your suggestion specific to the food menu has been noted by the team concerned.
We look forward to hosting you again.

Warm Regards,
Deepak Singhal
Director of Sales
Suha City Hotel by Mondo
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Paranaque, Philippines
Contributor
14 reviews 14 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed November 21, 2012

Stayed in the hotel as part of the tour package. Service is superb especially Mimi, AJ and Louie. The other staff in the breakfast Rose, Katrina and Errold are great as well. Our housekeeper, unfortunately I didn't get his name but he made sure that we have enough supplies in the room. Our room was well kept. Our room was big enough for a triple sharing. Given a chance, I will go back to this hotel.

  • Stayed November 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Deepak S, Director of Sales at Raintree Hotel Dubai, responded to this review, November 24, 2012
Dear Guest,

Many thanks for choosing to stay with us. It is a pleasure note that you had a pleasant stay with us. Your comments about our living spaces and associates have been well received by the team. Centrally located we are a preferred choice among leisure and business travelers.
We look forward to hosting you again.

Warm Regards,
Deepak Singhal
Director of Sales
Suha City Hotel by Mondo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Contributor
17 reviews 17 reviews
10 hotel reviews
Reviews in 15 cities Reviews in 15 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed November 20, 2012

Stayed here just for 1 night to break up our journey in Dubai back to UK.

Location wise it was perfect and probably just 5 minutes from the airport. The taxi guy at airport was a tad forceful in making me choose one of the Black prestige taxis at the airport, however standard metered taxi was good enough for me!

We stayed in a Deluxe room which we personally found a bit small and struggled to put our luggage anywhere. Given we were only staying 1 night though - the room did the job.
Decor of room was nice and very clean. Bed was extremely comfortable and perfect for a good nights sleep having done 15 hours of travelling.

We didnt choose the breakfast option, instead took a short 5 minute walk to the local shopping mall which had a range of places to eat in the food court.

It seems as others have pointed out - the girls on the reception were extremely friendly and helpful with any queries. Didnt get the name of the main girl I was speaking to, but was a delight to see someone show so much warmth and passion to be a genuinely helpful person.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Deepak S, Director of Sales at Raintree Hotel Dubai, responded to this review, November 23, 2012
Dear Sunny,

Many thanks for choosing to stay with us. It is a pleasure to note that you had a memorable time with us. Your comments about are services and amenities has been inspiring.
We once again thank you for your custom and look forward to hosting you again.

Warm Regards,
Deepak Singhal
Director of Sales
Suha City Hotel by Mondo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
mashad
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed November 19, 2012

i have visited the hotel 6 times in the past 5 months on business and pleasure.What i appreciate regarding this hotel is the homelyness feeling it gives you when you stay there and this is thanks to its member of staff espacially at its resturant where you find happy and helping people like mrs mimi with good quality food.

  • Stayed November 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Deepak S, Director of Sales at Raintree Hotel Dubai, responded to this review, November 21, 2012
Dear Ahmad,

Many thanks for choosing to stay with us at Suha City Hotel by Mondo and your repeated patronage. Your positive comments have been communicated to the team that works round the clock to offer complete guest satisfaction to our resident guests.

We once again thank you for your custom and look forward to welcoming you again.

Warm Regards,
Deepak Singhal
Director of Sales
Suha City Hotel by Mondo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kabul
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 18, 2012

I had a chance to stay overnight in the Hotel, and oh my! Didn't I love it . . . the service was superb, not to mention the serenity of the surrounding environment. The rooms were well kempt and Mimi and Rose plus other staff that waited over me while taking my breakfasts on different days, were just outstanding. The porters were just mervelous, not to forget the ladies who checked me in and out, the following day! I would recommend this Hotel to many of my friends wishing to stay in Dubai for business or leisure. This hotel and its support staff have both my thumbs up for their servitude and friendliness.

Room Tip: "Corner suites are large and sunny"
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  • Stayed November 2012, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Deepak S, Director of Sales at Raintree Hotel Dubai, responded to this review, November 20, 2012
Dear George,

Thank you for choosing to stay with us. It was a pleasure to host you at our property. Our team is inspired to receive your words of appreciation. Guest satisfaction is our number one priority and your review is testimony to us being on the right track.
We once again thank you for your custom and look forward to welcoming you again.

Warm Regards,
Deepak Singhal
Director of Sales
Suha City Hotel by Mondo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Raintree Hotel Dubai

Address: Garhoud Road, Deira | adjacent to the Etihad Building, Garhoud Road, Dubai 35771, United Arab Emirates (Formerly Suha City Hotel by Mondo)
Location: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool
Hotel Style:
Ranked #122 of 487 Hotels in Dubai
Price Range (Based on Average Rates): $
Hotel Class:4 star — Raintree Hotel Dubai 4*
Number of rooms: 120
Official Description (provided by the hotel):
Suha City Hotel offers 120 superbly equipped rooms make for first-class accommodation with the fascinating allure of contemporary decor. Relax in casual elegance, and comfort ambience. Hotel's meeting rooms, on the mezzanine floor, is ideal for small to medium-size meeting and seminars. ... more   less 
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