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“A Good Experience” 4 of 5 stars
Review of Citymax Bur Dubai

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Citymax Bur Dubai
3.0 of 5 Hotel   |   Kuwait St and Mankhool Rd, Al Mankhool | Bur Dubai, Dubai, United Arab Emirates   |  
Hotel amenities
Ranked #216 of 503 Hotels in Dubai
Delhi
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
“A Good Experience”
4 of 5 stars Reviewed February 4, 2013

I stayed at Citimax for 4 days and must say it was a pleasant stay. The room is small compared to other hotels in Dubai, but is well planned out, and if you are a single traveler it wont cause any concern. It is clean and tidy.
The Indian and Chinese restaurants in the property are worth a visit. Also there is a sports bar where you can get a drink and have a good time. The hotel is full of just two nationalities Indians and Russians, and is usualy fully occupied. The lobby is a busy place as Wifi is free there.
The only negative feedback is, the breakfast. It costed AED 40 per person, and was not worth it. Everyday it was the same breakfast, and that too not much choice. If the hotel improves it, or reduces the price to AED 15 or so, it will be much better.
One rule they are very particular about is-more than 2 people are not allowed in a room even for short time, so book rooms accordingly.
Lot of nightlife around the hotel, so you wont get bored.
Overall a nice place to stay in, and I recommend it for family and solo travellors

  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CitymaxBD, General Manager at Citymax Bur Dubai, responded to this review, February 24, 2013
Dear Traveltodaytravel,

Thank you so much for your very positive note on Trip Advisor.

With regards to your comment on our breakfast, we do provide a standard international buffet breakfast which caters to our international clientele. We appreciate your feedback on the breakfast and will look into areas of improvement.

Thank you once more and we look forward to meet you again on your next visit to Dubai.

Regards,

Walter Knight
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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821 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (154)
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Lisbon, Portugal
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed February 1, 2013

Stay there in January for 4 days. Small room but very clean and quiet. The breakfast is very good and the dinner buffet choices were pretty good as well. All the personnel were very polite and helpful. The hotel is very well situated, close to the Dubai Mall and Metro. It was a good choice.

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CitymaxBD, General Manager at Citymax Bur Dubai, responded to this review, February 24, 2013
Dear GermanaMota,

Thank you so much for your review on Trip Advisor.

We appreciate your positive feedback about the hotel and most especially about the staff.

Please advise us on your next visit to Dubai and we certainly look forward to seeing you once more.

Regards,

Walter Knight
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Lviv, Ukraine
Contributor
14 reviews 14 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed January 30, 2013

We stayed in this hotel with my husband in January,2013. It has very good location - you can quickly get to the centre, Burj Halifa, Dubai mall and Dubai Creek. Metro station is 15-20 minutes on foot. Al Karama Souk is also close to the hotel. 10 minutes on foot and you can get to the big supermarket - Spinneys (turn left from the entrance and go to the first big crossroad and you'll see it).
Rooms are not very big but have enough space for two, they were cleaned every day and cleanness didn't depend on the tip.
Food for breakfast was not various, but really good (but not coffee).Our advice - don't book lunches and dinners in the restaurant,there are a lot of places to eat and you will be more mobile to see Dubai.
The hotel has a shuttle bus to the beach and to Dubai mall. As for me it's too small,especially for tours to the beach - it's not very interesting to spend your vacation in the queue:( So we usually took a taxi to the seaside:( The hotel is full of people different nations,there are a lot of russians but the hotel is big so you meet all people only in lifts and restaurants and have to deal only with your neighbours (we were lucky and lived almost in the complete silence).So what about the noise?We had two precedents - one with our neighbours which was solved out in one call to the reception and the second one with the сleaner who started cleaning at 5 a.m.:)))))

Room Tip: Higher floors have less noise
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  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ekaterinburg
Contributor
18 reviews 18 reviews
15 hotel reviews
Reviews in 12 cities Reviews in 12 cities
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed January 24, 2013

We stayed in this hotel in October. It has a convinient location, close to many things like shopping center and metro station. It is a comfortable and modern hotel, the rooms are not very big but have enough space. Food in the main restaurant was really good for breakfast as well as for dinner. The only negative thing was instant coffee in the morning. The personell at the restaurant was very friendly and helpful, we especially remembered a very nice man-Govinda, if I am not mistaken. The hotel has shuttle bus to the beach and to Dubai mall. In my opinion the bus to the beach leaves quite late, but this is because I am an early riser. Maybe other guests were happy about it.

  • Stayed October 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zaporizhzhya, Ukraine
Top Contributor
111 reviews 111 reviews
47 hotel reviews
Reviews in 48 cities Reviews in 48 cities
86 helpful votes 86 helpful votes
3 of 5 stars Reviewed January 20, 2013

The hotel is located pretty much good, since from Bur Dubai you can quickly get to the Creek, Downtown and Jumeira. Although the metro (15 minutes walk) could be closer..
The hotel is full of russians which may be the problem for some people :)
the breakfasts are similar from day to day which is not bad if you live for more than a week.
The room is clean but small. The main problem is bad noise isolation

Room Tip: living in a room with view on the inner space is no good. try to choose a number with a view to Burj...
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  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CitymaxBD, General Manager at Citymax Bur Dubai, responded to this review, January 23, 2013
Dear Malleus6,

Thank you for your honest and positive review on Trip Advisor dated the 20th January 2013.

I certainly hope that on your next visit to Dubai in the future you will choose to stay in Citymax Bur Dubai and will make sure that we allocate room with a view for you.

Regards,

Walter Knight
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Stavanger, Norway
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 of 5 stars Reviewed January 16, 2013

As we arrived we saw that the lobby looked quite different from the photos online. The lobby was a mix of lobby and a cheap looking café, not a classy look. Asked for a non-smoking room, but when we got into the room it smelled like sigarettes. The carpet was dirty and the shower as well. Traffic was loud and we had trouble sleeping. After one night we decided to change hotel. After looking around we found a fivestar hotel at Jumeira beach and left Citymax Bur Dubai the next day. In total we stayed for two nights at Citymax, although we had payed for five. As we wanted our vacation in Dubai to be a relaxing vacation, we felt that Citymax couldn't offer what we needed. We wanted a hotel that had a room we actually wanted to BE in, a more quiet neighbourhood and the opportunity to eat at a nice restaurant at the hotel and also a quiet garden and pool-area. Citymax Bur Dubai had neither. If you are not the slightest picky, this might be the perfect hotel for you. The only positive thing I can say is that it was a very cheap hotel (you get what you pay for...), and it looks modern.

  • Stayed January 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CitymaxBD, General Manager at Citymax Bur Dubai, responded to this review, January 23, 2013
Dear Ingus 1982,

Thank you for your comments on Trip advisor dated the 16th of January 2013. I’d like to apologize that when you checked in the hotel you asked for a non smoking room and received a smoking room. Thank you for bringing this to my attention and I already addressed this with my Front Office Team.

In terms of your comments to the room, I’m slightly confused as we don’t have carpets in the rooms. Are you perhaps referring to the little mat next to the bed? If so then I am happy to report that all of these mats have recently been cleaned.

In terms of our product I would like to point out that we are a mid market hotel (i.e. 3 star) and we do advertise ourselves as such. Therefore there is a big difference between Citymax and what you would receive in a 5 star hotel. However in saying this, there is also a massive difference in the price you pay at Citymax and a 5 star hotel. I would also like to mention that in terms of Food and Beverage Outlets we offer our customers a choice of All Day Dining (continental), Asian Fusion, Northern Indian Cuisine and a very large Pub Grill. With these choices mentioned we offer our guests a variety of dishes which caters to the majority of the global population. I would also like to add that it is our Food and Beverage Outlets which sets us apart from your standard mid market hotel, as our outlets portray a more upmarket image. However our rooms are standard 3 star product rooms.

Thank you so much for your comments and I hope you enjoyed the rest of your stay in Dubai.


Regards,

Walter Knight
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Dubai
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed January 14, 2013

Ok here's the deal good people; don't expect to pay say $50 per night and expect 5 star treatment. I happen to have stayed in July and actually paid that $50 and so I was prepared for the worst. What I got really surprised me, nice rooms, free WIFI, free coffee, they even helped me book a desert safari. I've stayed in 5 star hotels and to be honest this hotel rocks...they even don't mind if you sneak a lady in the room. What more would a man ask for?? Good job Mr Knight and I'll be there come March if its not fully booked.

Room Tip: Everything's just nice people...go for it!
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  • Stayed July 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CitymaxBD, General Manager at Citymax Bur Dubai, responded to this review, January 23, 2013
Dear Allan M,

Thank you for your very positive and truthful comment about Citymax Bur Dubai which were mentioned on Trip Advisor dated the 14th of January 2013.

Thank you for informing us that you “snuck” a lady into your room (we will keep an eye out on you on your next visit).

I would like to inform on the policies and procedures of the hotel related to invited guests to your room. I would also like to add that our policy and procedure is related directly to the law of Dubai.

1. Any guests invited to the room needs to register at the front desk.

2. In order for a guest to go to the room, the guest needs to present their original passport or Emirates ID. Please be advised that copies of passports or IDs are not accepted

3. A maximum of 2 adults may be in our rooms at one time. This is due to the fact that our rooms are 22 sqm in size only.

4. When your guest wishes to leave the hotel, it is your responsibility to personally escort your guest to the lobby.

Once more thank you very much for your positive comments and we are looking forward to your upcoming visit in March.

Regards,

Walter Knight
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Additional Information about Citymax Bur Dubai

Address: Kuwait St and Mankhool Rd, Al Mankhool | Bur Dubai, Dubai, United Arab Emirates
Location: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Airport Transportation
Hotel Style:
#24 Best Value Hotel in Dubai
Price Range (Based on Average Rates): $
Hotel Class:3 star — Citymax Bur Dubai 3*
Number of rooms: 691
Official Description (provided by the hotel):
Smaller travel budgets shouldn't mean less comfort. At Citymax Hotels, part of the hospitality division of the Landmark Group, we offer 4 star quality comforts, at 3 star rates; in Dubai and Sharjah. Our well-appointed rooms, extensive in-house dining & entertainment facilities and strategic location of the hotel make it convenient for both the business traveler and holiday maker. ... more   less 
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Also Known As:
Citymax Bur Dubai Hotel Dubai

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