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“You pay what you get!” 4 of 5 stars
Review of Citymax Al Barsha

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Citymax Al Barsha
3.0 of 5 Hotel   |   Al Barsha Business District | behind Mall of Emirates, Dubai 337-1500, United Arab Emirates   |  
Hotel amenities
Ranked #158 of 491 Hotels in Dubai
NSW
Senior Reviewer
10 reviews 10 reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
“You pay what you get!”
4 of 5 stars Reviewed January 29, 2013

We stayed at Citymax for 4 days on a high floor and did not have any issues with the noise. Although we had called a week before we arrived and requested for a room on a higher floor. When we arrived (at 10pm!!!) the room was not ready and we were offered a room on the first floor instead. We did not accept this and asked how long we would have to wait for a room on a higher floor, we were told it would be 15-20 minutes so decided to wait. After 1,5 hours the room was ready at last!!!!! A bad start to our stay but what can you do...

Other than this issue we were happy by the room and the service. If you are looking for somewhere to sleep and have a shower it is fine. The location of the hotel is very good (it is across the road from the Mall of Emirates, bare in mind this is NOT the biggest and most well known Mall of Dubai) and it was easy to get anywhere we wanted, although taxis are really cheap in Dubai.

The hotel has a member of staff that can assist with bookings of all attractions, although bare in mind that they will only offer tours with a specific company. We had picked up a guide from the airport that had various tours but when we tried to book one of them we were told that we had to go with the company they work with. They have obviously got a deal and they make a commission on all bookings (which is a bit cheap for any hotel to do!) and they only offer these. Book your tours online prior to arriving to Dubai as it will make it much easier for you (and cheaper) when you get there.

Room Tip: Book your tours online prior to arriving to Dubai as it will make it much easier for you (and cheape...
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  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Citymax H, General Manager at Citymax Al Barsha, responded to this review, February 2, 2013
Dear Harry1582,

Thank you for your kind review following your recent stay at Citymax Al Barsha.
We are pleased to read that you had a pleasant stay although we do apologize for the delay upon check in.
To respond in detail, we do take special requests regarding view or floor level but during high season where we are fully booked every day, we are unable to guarantee these in advance.
Regarding bookings for excursions, we appointed an external agent who offers the complete range from desert tours, sightseeing trips and more at reasonable prices. The travel desk is located at the entrance and our associates refer to it upon enquiry.

Once again thank you for your review and we would be looking forward to welcoming you back again.


With kind regards,

Sven Drewitz
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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601 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (118)
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Nessebar,Bulgaria
Senior Contributor
33 reviews 33 reviews
13 hotel reviews
Reviews in 13 cities Reviews in 13 cities
82 helpful votes 82 helpful votes
1 of 5 stars Reviewed January 28, 2013

The only good thing about this hotel is its locaton. Everything else is not worth its price- the rooms are extremely small, noisy and smelly, the cleaning of them is made very rarely (only when you desperately start searching for the staff). And if you're on the lower leves, like in my case- the 2nd floor, I guarantee you won't be able to fall asleep thanks to the bar of the hotel. What's more, there were some elementary hygiene accessories missing, or like a bottle of water, which are a ''must'' for a 3-star hotel. And about the wi-fi, you can only count on your good luck to connect to it at the lobby of the hotel (if it is working of course).
And now, about the restaurant- I am left with no comment from the extreme lack of hospitality and slowness of the Phillipinian waitresses that work there.
I will never visit this hotel again and I'll recommend to all of my friends to avoid going there so that they won't get as disappointed as I did. For the same money, I'll have stayed at Ramada Hotel( 4 stars) in the same area.
Oh, and one more thing- the receptionists are only kind and polite until you give them your money. Afterwards, they just try to avoid seeing you in order not for you to ask them something.

  • Stayed January 2013, traveled solo
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Citymax H, General Manager at Citymax Al Barsha, responded to this review, February 2, 2013
Dear Ms Dolidze Tsvetanka,

Thank you for choosing our hotel and for sharing your opinion about your recent stay.
It is always a disappointment for us when a guest expectation could not be met and we do take constructive guest feedback serious, whether positive or negative. I have read your comments carefully and would like to take the opportunity to respond to some of them.

Citymax Al Barsha is a 3 star rated hotel and despite our midmarket price level for Dubai, it is our aim to provide added values for our guests such as roof top swimming pool, full equipped gym, complimentary coffee & tea facilities in the rooms with daily replenishment, free wired internet in the rooms while Wifi is chargeable at a nominal fee and free Wifi in the lobby to name only some of them. Although water is provided free upon arrival, for additional requirements we provide vending machines on each floor on especially low price level (bottle of water currently AED 3 / ca $ 0.82).

We actually receive many positive guest comments about friendliness of our team members and services as seen in reviews of other travelers. To offer best possible guest satisfaction, our Duty Managers are available 24 hrs at reception. Unfortunately we could not trace any complaint or direct feedback from you during your stay which could have given us the opportunity to turn your stay into a positive experience for the rest of the stay.

Once again we regret that we couldn’t meet your expectation but would be grateful to give us the chance to show our true colors. Therefore please do not hesitate to contact me personally (generalmanager.cmab@citymaxhotels.com) upon planning your return to Dubai.


With kind regards,

Sven Drewitz
General Manager
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Dubai, United Arab Emirates
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 4 cities Reviews in 4 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed January 27, 2013

well,its a good hotel for a short stay, all resturants and other local stores are nearby the hotel, the bar was excellent, & the room was equally comfortable...easy check in and check out, would definitely stay again..cheers!

Room Tip: if you want to enjoy a short city trip then definitely this hotel is an ideal location,infact its th...
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  • Stayed January 2013, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Citymax H, General Manager at Citymax Al Barsha, responded to this review, January 28, 2013
Dear SuhailSagheer,

Thank you for staying at Citymax Al Barsha and recommending us on tripadvisor.

We are looking forward to your next visit.

With kind regards,

Sven Drewitz
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Delhi, India
Contributor
17 reviews 17 reviews
17 hotel reviews
Reviews in 14 cities Reviews in 14 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed January 27, 2013

Hotel Citymax Al Barsha is located in Al barsha Business district behind the mall of Emirates and is a good budget hotel with good clean rooms and good service. The rooms and bathrooms are very clean. The dubai metro is also close by and one can get ample public transportation options from here. Breakfast served is also good though choices are not much. Overall a very good budget hotel to stay in Dubai.

  • Stayed February 2012, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Citymax H, General Manager at Citymax Al Barsha, responded to this review, January 28, 2013
Dear Sunitakat,

Thank you for selecting our hotel for your Dubai visit.
It was a pleasure to read that you enjoyed your stay with us.

We are looking forward to welcoming you back again.

With kind regards,

Sven Drewitz
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Shanghai China
Senior Contributor
47 reviews 47 reviews
19 hotel reviews
Reviews in 16 cities Reviews in 16 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed January 24, 2013

I stayed her for 10 days. It was pretty good. room was clean, small but comfortable. Bed sheets were great! Air conditioning workied well but it was winter time so the weather is pretty cool anyway. I liked the little pool on the roof. it was packed on sunny days with bikini clad western girls. A nice plus for most. The biggest disapointment was ONLY one bottle of water on you get on your first day of arrival. I called and tried to get more water, but I guess two rooms at 10 days each is still not enough business for them to give you an extra 1 duram bottle of water in your room.

Both bars (sports and band bar) were fun and entertaining when arriving back late from a work day. Food was good and portions good size, but the menus is the same in both bars.

You are really just a short walk from the mall of emirates which is much fun for shopping and quick access to the metro system! Buy your water here too.

This is a great place to stay if you are on business and visiting Dubai and your destination/conference/expo is close to the metro line.

Breakfast is ok.. but nearly the same every day. Coffee was good!

Room Tip: stay away from the elevator
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  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Citymax H, General Manager at Citymax Al Barsha, responded to this review, January 28, 2013
Dear ShanghaiCanuck,

Thank you for the detailed review following your recent stay at Citymax Al Barsha.

Please do visit us again upon return to Dubai.

With kind regards,

Sven Drewitz
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bengaluru (Bangalore), India
Senior Contributor
30 reviews 30 reviews
11 hotel reviews
Reviews in 20 cities Reviews in 20 cities
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed January 21, 2013

The Citymax at Al Barsha has a very good location. It is situated about a 2 minute walk from the Mall of the Emirates, which in turn is directly connected to the metro, so from this perspective, it is really great.

The hotel is basic, but well maintained and the staff are very friendly. Breakfast is not extravagant, but caters enough for a good start to the day.They also have 2 bars (one sports and one music), which also serves food, so that is also a good option.

Wifi is free in the reception area, but chargeable in the room, which is not great, but you can connect via cable fro free. I was on business, so would have preferred to have free Wifi, but this is explained on checking in.

All in all a good option and one I would return to.

  • Stayed January 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Citymax H, General Manager at Citymax Al Barsha, responded to this review, January 28, 2013
Dear Glen B,

Thank you for staying with us and for your kind review.

We hope to welcoming you again at Citymax Al Barsha.

With kind regards,

Sven Drewitz
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tashkent, Uzbekistan
1 review
5 of 5 stars Reviewed January 15, 2013

very good location, higher the number the better, the better rooms on the south side of hush, higher the number the better, the better rooms on the south side of hush,higher the number the better, the better rooms on the south side of hush, higher the number the better, the better rooms on the south side of hush

Room Tip: higher the number the better, the better rooms on the south side of hush
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  • Stayed January 2013, traveled with friends
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Citymax H, General Manager at Citymax Al Barsha, responded to this review, January 19, 2013
Dear bek0300,

Thank you for staying with us and for your compressed feedback.

We hope to welcoming you again at Citymax Hotels Al Barsha.

With kind regards,

Sven Drewitz
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Citymax Al Barsha

Address: Al Barsha Business District | behind Mall of Emirates, Dubai 337-1500, United Arab Emirates
Location: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#28 Best Value Hotel in Dubai
#122 Business Hotel in Dubai
#124 Romantic Hotel in Dubai
#134 Family Hotel in Dubai
Price Range (Based on Average Rates): $
Hotel Class:3 star — Citymax Al Barsha 3*
Number of rooms: 376
Official Description (provided by the hotel):
Citymax Hotels is a comfortable, mid-market, budget hotel for the business traveler. The chain has 3 hotels across Dubai and Sharjah, centrally located near important business hubs and International Airports. Each Citymax Hotel is equipped for business and leisure with Internet access, conference halls, multi cuisine restaurants, gyms and rooftop swimming pools. With no compromise on comforts, Citymax Hotels promises luxury mattresses, coffee makers, rain showers and other in-room luxuries at affordable prices. ... more   less 
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Also Known As:
Citymax Al Barsha Hotel Dubai

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