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“Everything we needed” 4 of 5 stars
Review of Moevenpick Hotel Jumeirah Beach

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Moevenpick Hotel Jumeirah Beach
5.0 of 5 Hotel   |   The Walk | Jumeirah Beach Residence, Dubai, United Arab Emirates   |  
Hotel amenities
Ranked #116 of 487 Hotels in Dubai
London, United Kingdom
Contributor
13 reviews 13 reviews
12 hotel reviews
Reviews in 10 cities Reviews in 10 cities
42 helpful votes 42 helpful votes
“Everything we needed”
4 of 5 stars Reviewed April 26, 2013

Great rooms with comfy beds. The pool was fine, but the beach bag kit(umbrellas, towels, beach mats,ice bag and water) meant we would rather be on the white sands of the relatively quiet beach. OK it was a 3 min walk to the beach, but not many hotels have direct beach access, and there was a lift if you're too lazy to use the stairs.
The gym was perfect for us - bigger than a lot of hotel gyms with stunning views over the sea.
Breakfast same quality as any other 5 star hotel with a buffet service - it would be a struggle not to find something good to eat!
Location excellent - on The Walk, by the beach, easy walk to the metro.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MoevenpickHotelJBR, General Manager at Moevenpick Hotel Jumeirah Beach, responded to this review, April 28, 2013
Dear Guest,

Thank you for choosing Mövenpick Hotel Jumeirah Beach as your stay destination in Dubai and for sharing this wonderful feedback on TripAdvisor.

We are delighted to know that you found our overall services and facilities to your satisfaction and look forward to welcome you back to the Mövenpick Hotel Jumeirah Beach - your Home away from Home.

Once again thank you very much for your gracious comments and for any further assistance please feel free to contact me directly at hotel.jumeirah.social@moevenpick.com.

Best Regards,

Horst Walther Jones
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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665 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (142)
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Widnes
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed April 22, 2013 via mobile

Stayed here Xmas eve, excellent service,great size rooms,spotlessly clean amazing views over the palm and the ocean, very close to restaurants and malls, and the most comfortable beds I have ever slept in, we were also upgraded to a suite for free which was a bonus, would not hesitate to book next time we visit dubs...

Stayed December 2012, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MoevenpickHotelJBR, General Manager at Moevenpick Hotel Jumeirah Beach, responded to this review, April 25, 2013
Dear Guest,

Thank you for taking time to review your experience at the Mövenpick Hotel Jumeirah Beach on TripAdvisor.

We are delighted to know that enjoyed your stay with us. We at the Mövenpick Hotel Jumeirah Beach strive maintian high standards of service for all our guests and it is only through guest feedback such as yours that keeps us motivated to improve and maintain our services.

Once again, thank you very much for your heartwarming comments and we look forward to welcome you back soon.

Best Regards,

Horst Walther Jones
General Manager
hotel.jumeirah.social@moevenpick.com.
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Stockholm, Sweden
Top Contributor
100 reviews 100 reviews
41 hotel reviews
Reviews in 39 cities Reviews in 39 cities
70 helpful votes 70 helpful votes
3 of 5 stars Reviewed April 21, 2013

Let´s start with the good: Mövenpick JBR is located right on the Walk which means a lot of restaurants to choose from within walking distance - most are on the left side when you exit but there are also some including a Starbucks and the excellent Saladicious on the right. Rooms are big, ours had a sea/beach view, beds are very comfortable, and there´s a nice big bathtub and free wifi with decent speed, I could do banking and flight check-in from my android phone without problems. The pool area is good too with a bar and Mövenpick ice cream on-site and the pool is above the street which is convenient as you don´t have to cross the quite busy street to get to the public beach which is only a few minutes walk from the hotel. And you can pick up your free beach bag with towels. umbrella etc on the way. So why did I give it a 3 only, and that was being nice? Well, some the staff can´t perform basic tasks like arranging a visa for guests, only after a long and confusing discussion with plenty of contradictions about processing and payment, and contacting top management, were we able to secure a visa for an EU citizen. And we were charged twice for the visa as the cost was added to the room bill even if it was also included with the deposit payment which by the way takes forever to get refunded, also due to unclear procedures it seems. Also, after cleaning we found broken glass on the floor close to the bed which is completely unacceptable and it was mentioned to a supervisor. After that the cleaning improved. There is also some construction in front of the hotel as others have pointed out but it was not very disturbing while we were there - unlike the construction further on the left towards the Sofitel which was very active and noisy but not heard from the Mövenpick.

  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MoevenpickHotelJBR, General Manager at Moevenpick Hotel Jumeirah Beach, responded to this review, April 23, 2013
Dear Guest,

Thank you for choosing Mövenpick Hotel Jumeirah Beach for your recent stay in Dubai and for sharing your experience on TripAdvisor.

We are pleased to know that you found our rooms comfortable and our overall facilities to your satisfaction. However we are also disappointed to hear that we were not able to meet your expectations in certain areas of service and would like to sincerely apologize for the inconvenience caused. This is not a true reflection of our usual high standards of service and rest assured your feedback has been addressed to the respective departments and necessary action has been taken.

Once again thank you very much for a very detailed and valuable review and I do hope that this incident will not deter you from visiting us in future.

If in the meantime, I can be of any further assistance please feel free to contact me directly at hotel.jumeirah.social@moevenpick.com.

Best Regards,
Horst Walther Jones
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed April 11, 2013

This hotel is in a fantastic position right on the walk which comes to life in the evening, plenty of restaurants and things to do and look at(never seen so many luxury cars). The hotel staff are very helpful and the room quality is excellent, I stayed in a superior room and there was plenty of space with an excellent view of the palm and marina. The beach is less than a 5 min walk and was never that busy even in June, hotel supplied beach towels and umbrella which I thought was good. Going back again in 2 weeks time but staying in an executive room with a full sea view-can't wait.
I would recommend this hotel to anyone wanting a quality hotel in an excellent location.

  • Stayed June 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MoevenpickHotelJBR, General Manager at Moevenpick Hotel Jumeirah Beach, responded to this review, April 16, 2013
Dear Guest,

Thank you for taking time to review your stay at the Mövenpick Hotel Jumeirah Beach on TripAdvisor.

We are extremely delighted to know that you had an enjoyable stay with us and found our overall services and facilities up to your satisfaction. We take great pride in maintaining high standards of service for our guests and it is only through guest comment such as yours that keeps us motivated.

We are looking forward to welcome you back in two weeks. In the meantime if I can be of any further assistance please feel free to contact me direct at hotel.jumeirah.social@moevenpick.com.

Best Regards,
Horst Walther Jones
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Crawley, United Kingdom
Contributor
11 reviews 11 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed April 10, 2013

I stayed at this hotel back in May last year. The hotel itself was of a fairly good standard and good value for the price of many other Dubai Hotels. Breakfast was good with lots of choice.

The downsides of this hotel is the pool is very shaded until the afternoon and it doesn't have any access to the beach. However this is probably why it is priced the way it is.

The conceige were very helpful and had lots of tips of restaurants and nightclubs to go. Overall I think this hotel is fairly good value.

  • Stayed May 2012, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
liverpool
Contributor
16 reviews 16 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed April 10, 2013

we stayed in this hotel for 2 nights and I was a bit concerned over some previous reviews , but in my opinion it was a lovely hotel, the reception staff and everyone I encountered were very helpful and very friendly , it was our first time in Dubai and can only say I cant wait to go back , the hotel is a fantastic position , there is building work going on nearby, its all about personal opinions our room was lovely had a fantastic sleep the breakfast was lovely , the hotel is spotlessly clean I would definitely go back to this hotel and I would recommend it .

Room Tip: I would definitely return to this hotel
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  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bridgend
Contributor
11 reviews 11 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed April 9, 2013

My husband and I spent five days at the hotel, staying in an executive suite on the 21st floor. The service and facilities were excellent and the food extremely good. However, on our third night, we were woken at 3:00 am by guests from next door and the room opposite shouting, banging doors and playing loud music. After an hour, we rang Reception and were told someone would come up immediately. Having waited twenty minutes, we rang again and were assured someone would come up. When they did, they spoke to the people in both rooms and warned them to be quiet. Unfortunately, the peace only lasted for a short time before the disturbance resumed. Once again, we had to report the matter to Reception - twice before the duty manager and security guard came and assured us that the guests would be told to leave.
The following evening, the Guest Relations manager rang to ask if we would like to change rooms as the guests could not be asked to leave as they were Arabian! In view of the complete lack of consideration for their foreign guests, we will not return to this hotel.

Room Tip: The executive rooms are worth the extra money as they also give access to the executive lounge.
See more room tips
  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Moevenpick Hotel Jumeirah Beach

Address: The Walk | Jumeirah Beach Residence, Dubai, United Arab Emirates
Location: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #116 of 487 Hotels in Dubai
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Moevenpick Hotel Jumeirah Beach 5*
Number of rooms: 294
Official Description (provided by the hotel):
The Mövenpick Hotel Jumeirah Beach lies in the heart of one of Dubai’s newest dynamic and most lively urban locations, Jumeirah Beach Residence. This 5-star hotel is modern, chic and contemporary all in one, featuring lively dining and entertainment options, expansive recreational and modern meeting, conference and banqueting facilities and is only few steps away from the beach of the stunning Arabian Gulf. Ideally situated only a 30-minute drive from Dubai International Airport, it is one of the best addresses for your stay in Dubai. The city's thriving business hubs, major attractions and entertainment facilities are all nearby. ... more   less 
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