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“Not to shabby” 4 of 5 stars
Review of Moevenpick Hotel Jumeirah Beach

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Moevenpick Hotel Jumeirah Beach
5.0 of 5 Hotel   |   The Walk | Jumeirah Beach Residence, Dubai, United Arab Emirates (The Marina)   |  
Hotel amenities
Ranked #119 of 499 Hotels in Dubai
Certificate of Excellence 2014
London, United Kingdom
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
10 helpful votes 10 helpful votes
“Not to shabby”
4 of 5 stars Reviewed March 5, 2013

The hotel is rated a 5 star and although there wasnt anything wrong with the hotel it did look a little ruff around the edges. Attention to detail...dirty windows in bedroom. The shower and toilet glass was scratched. But as i said...little things! The rooms otherwise were very comfortable.
The staff were very friendly and nothing was to much for them. The food was fantastic, especially the desserts...to die for!!! The pool was nice, could have been a little bigger but the sun never reached the pool till around 1pm due to other high rised building blocking it. There is another hotel being built in front of the hotel, when this is finished i would imagine the pool would not get any sun at all. Also the hotel is not directly on the beach. You can get beach towel and umberella from the pool which you have to carry through a pathway full of rubbish and stones to get to the beach. Otherwise a very pleasant trip

  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MoevenpickHotelJBR, General Manager at Moevenpick Hotel Jumeirah Beach, responded to this review, March 6, 2013
Dear Guest,

Thank you for choosing Mövenpick Hotel Jumeirah Beach for your recent stay in Dubai and for sharing your experience on TripAdvisor.

We are pleased to know that you found our staff friendly and the food and services to your satisfaction. However we are disappointed to know that on this particular occasion, we failed to deliver our regular standards of service and would like to sincerely apologize for any inconvenience caused. Rest assured the points have been addressed and corrective actions have been taken.

Once again thank you for your valuable feedback and we hope to welcome you back to Mövenpick Hotel Jumeirah Beach in near future.

Best Regards,

Horst Walther Jones
General Manager
hotel.jumeirah.social@moevenpick.com.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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831 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (171)
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chigwell
Contributor
12 reviews 12 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed February 28, 2013

Enjoyed a six day stay. Excellent hotel, staff superb nothing too much trouble. Excellent location. Food varied and good. Enjoyed bar on ground floor 20 dirhams a beer during happy hour. Definitely visit again

Room Tip: As building work ask for higher room
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  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MoevenpickHotelJBR, General Manager at Moevenpick Hotel Jumeirah Beach, responded to this review, March 6, 2013
Dear Guest,

Thank you for taking time to review your stay on TripAdvisor.

We have passed on your wonderful comments to the team and they are delighted to know that their efforts are well appreciated. It is only through feedback such as yours that keeps up the motivation level in the team and helps us maintain our service standards.

Thank you once again and we look forward to welcome you back in the near future.

Best Regards,

Horst Walther Jones
General Manager
hotel.jumeirah.social@moevenpick.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Top Contributor
66 reviews 66 reviews
19 hotel reviews
Reviews in 19 cities Reviews in 19 cities
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed February 19, 2013

Probably on eof the best hotels for busines and leisure tourists. On the happening streets of Dubai... with great lobby, great cafe and Chinwaggery.... The cake, the drinks, the ice cream from the cafe is superb and can challenge any of the tophotels worldwide. The cars parked outside the hotel are worth dozen of snaps.. The staff is polite and always reday to improve... . somehow we were served stale beer and it was replaced in a minute with apology

  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MoevenpickHotelJBR, General Manager at Moevenpick Hotel Jumeirah Beach, responded to this review, February 21, 2013
Dear Guest,

Thank you for choosing Mövenpick Hotel Jumeirah Beach for your stay in Dubai and for taking time to write your feedback on TripAdvisor.

We are delighted to learn that you enjoyed your stay with us and found our hotel to be one of the best hotels in Dubai, as this is exactly what we are always striving to achieve. We have shared your wonderful comments with our team and they are equally happy to hear that their efforts are well appreciated.

Also we would like to apologize for the inconvenience caused at the bar and it is only through guest feedback such as yours that we can maintain and further improve our facilities and services.

We look forward to welcome you back and for any further assistance please feel free to contact me at hotel.jumeirah.social@moevenpick.com.

Best Regards,
Horst Walther Jones
General Manager
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Cardiff, United Kingdom
2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed February 16, 2013

We spent 7 days in this hotel and it was absolutely fantastic. The food was delicious and the restaurant caters for a range of appetites. My partner and I particularly enjoyed the pizza and turkey ham sandwiches we ate via room service - scrumptious!! We also spent our valentines night there and we were waited on as if we were royalty - 6 course meal with smoked salmon and caviar, lobster and duck - free flowing champagne - out of this world!! The pool staff were extremely attentive and polite. The hotel also supplies beach towels for when you fancy a nip down to the beach. The only one thing that slightly irritated my partner and I were the elevators - we found ourselves waiting around a fair bit and its not a pool area whereby you can sunbathe all day because they only really have the sun by the pool from 2pm onwards. The beach is literally 2 minutes away though - and the beach its stunning so its no great loss. We had a superior room and it was ample for a young couple - a large bath, separate shower and lovely wash basin. Amazing views of Dubai from the balcony. A gigantic bed and a tv with a huge list of british channels!

Overall, an absolute fantastic hotel with the nicest staff and superb catering!!

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MoevenpickHotelJBR, General Manager at Moevenpick Hotel Jumeirah Beach, responded to this review, February 19, 2013
Dear Cassie,

Thank you for choosing Mövenpick Hotel Jumeirah Beach for your stay in Dubai and for sharing this wonderful review on TripAdvisor.

We are all delighted to know that you found our overall services and facilities to your satisfaction and also that you enjoyed our Valentines dinner that was specially crafted keeping in mind the importance of this day for our guests.

We apologize for the inconvenience caused due to the elevators and appropriate action will be taken accordingly to avoid this happening in future. Nevertheless ,hope that this will not impact the possibility of your return to Mövenpick Hotel Jumeirah beach.

Once again thank you very much for your heart-warming comments and we look forward to welcome you back in the near future.

Best Regards,
Horst Walther Jones
General Manager
hotel.jumeirah.social@moevenpick.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Top Contributor
56 reviews 56 reviews
47 hotel reviews
Reviews in 35 cities Reviews in 35 cities
43 helpful votes 43 helpful votes
3 of 5 stars Reviewed February 15, 2013

The Hotel is situated on the beach road and the view of the sea is very limited and in the next year or so there will be no sea view as they are building another hotel in front of it.
The road to the hotel gets very busy it’s more of a road to show off the type of car you own like the lasted Rolls convertible, Lamborghini, Aston Martin or Bentley amongst others and with the road works its slow moving.
The taxi to and from the airport is cheap around £16/$20 and takes about 30minutes.
The hotel foyer is nice but looking like it’s time to redecorate and catch up with the other very modern buildings but in fairness I found out the hotel is for sale.
The rooms are spacious but the carpet was a little unclean and there was rice on the floor very close to the desk that had not been hovered, only a couple of grains.
The bed was very comfortable but the room lacked a main light. Nice in the evening but during the day if the light was needed it was not sufficient….a little bit picky.
The bathroom was very good and all facilities in the room excellent and the room had free internet at the slower pace but sufficient for email otherwise a little expensive.
The downside was not the room but the noise in the morning outside the room and if you forgot the red light to say do not disturbed then you would be briskly awaken by the cleaner around 0830. The noise of the traffic was up until 4ish in the morning.
The upside the gym was very good the breakfast excellent and the staffs were very accommodation. Would I stay there again, no, as even though it boasted 5 stars it was really a 4 star but at the time it was the only hotel that offered breakfast included in the price.
I never seen the exclusive rooms that started on the last two floors of the building, I was on the 5th.
You wouldn't be too disappointed if you stayed there and there is a happy hour .

  • Stayed January 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MoevenpickHotelJBR, General Manager at Moevenpick Hotel Jumeirah Beach, responded to this review, February 19, 2013
Dear Lee,

Thank you for taking time to share your feedback following your recent stay with us on TripAdvisor.

We at Mövenpick Hotel Jumeirah Beach take pride in providing our guests with the utmost comfort and service that we can and I am pleased to know that you found our staff service satisfactory. We are however disappointed to know that we failed to meet your expectations in few areas on this occasion and would like to sincerely apologize for the same. This is not a true reflection of our usual high standards and your feedback has been shared with the respective departments for corrective action to be taken.

‘The Walk’ at the JBR is undergoing major development at the moment and based on the information we have about the project work ongoing, the sea view from our guest rooms will not be majorly affected. Also since ‘The Walk’ is a major attraction in Dubai, it is very lively with patrons enjoying the shopping and dining experiences in the evenings, especially on the weekends and I would like to apologize for any inconvenience you might have experienced due to the traffic or noise disturbance during this time.

I would also like to mention that the information about the hotel property being for sale is incorrect and I am sure that there must have been some kind of a misunderstanding. Rest assured that it is our goal to maintain the highest standards of service to all our guests and we hope that you give us another chance to welcome you back in true Swiss hospitality spirit.
If in the meantime, I can be of any further assistance please feel free to contact me directly at hotel.jumeirah.social@moevenpick.com.

Best Regards,
Horst Walther Jones
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Canberra, Australia
1 review
5 of 5 stars Reviewed February 10, 2013

We stayed at the JBR at the end of a great holiday through Jordan, Israel and Egypt in January 2013. We were met with outstanding service from the moment we arrived at the hotel which did not falter throughout the length of our stay. I have stayed in a lot of hotels however I have never been made to feel more welcome than I was made feel from the amazing staff at the JBH. From the broad smile, welcome drink and prompt service from the bell man to the exceptional service, care and attention to detail from the various reception staff, this hotel completely exceeded my expectations on all levels. An absolute pleasure-I will definitely be back!

Room Tip: The executive levels are fantastic!
See more room tips
  • Stayed January 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MoevenpickHotelJBR, General Manager at Moevenpick Hotel Jumeirah Beach, responded to this review, February 12, 2013
Dear Jacki,

I am thrilled to know that we managed to give a perfect end to your great holiday trip and I would like to thank you for taking time to mention about your experience with us on the TripAdvisor so beautifully.

It is only through guest feedback such as yours that we are able to maintain and further enhance our services and guest experiences and the staff is extremely happy and proud to receive such pleasant appreciation of their efforts.

We look forward to welcoming you back and please feel free to contact me for any future reservation requests at hotel.jumeirah.social@moevenpick.com.

Best Regards,
Horst Walther Jones
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Basingstoke, United Kingdom
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed February 10, 2013

We had 5 days at this hotel and we cannot fault it apart from the walk to the beach which we did not know was not part of the hotel grounds we would recommend to any one of our friends or family we will be back in the very near future

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MoevenpickHotelJBR, General Manager at Moevenpick Hotel Jumeirah Beach, responded to this review, February 12, 2013
Dear Derek,

Thank you for taking time to review your stay on the TripAdvisor. I am happy to know that you enjoyed your stay with us and even happier to know that you would stay with us again and also encourage your family and friends to experience our service and facilities.

Please feel free to contact me for any future reservation requests at hotel.jumeirah.social@moevenpick.com and we look forward to welcome you back to Mövenpick Hotel Jumeirah Beach.

Best Regards,
Horst Walther Jones
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Moevenpick Hotel Jumeirah Beach

Address: The Walk | Jumeirah Beach Residence, Dubai, United Arab Emirates
Location: United Arab Emirates > Emirate of Dubai > Dubai > The Marina
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #119 of 499 Hotels in Dubai
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Moevenpick Hotel Jumeirah Beach 5*
Number of rooms: 294
Official Description (provided by the hotel):
The Mövenpick Hotel Jumeirah Beach lies in the heart of one of Dubai’s newest dynamic and most lively urban locations, Jumeirah Beach Residence. This 5-star hotel is modern, chic and contemporary all in one, featuring lively dining and entertainment options, expansive recreational and modern meeting, conference and banqueting facilities and is only few steps away from the beach of the stunning Arabian Gulf. Ideally situated only a 30-minute drive from Dubai International Airport, it is one of the best addresses for your stay in Dubai. The city's thriving business hubs, major attractions and entertainment facilities are all nearby. ... more   less 
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