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“Very Hospitable and Accomodating” 4 of 5 stars
Review of Mercure Gold Hotel

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Mercure Gold Hotel
4.0 of 5 Hotel   |   Al Mina Road Bur Dubai | PO Box 66431, Dubai, United Arab Emirates   |  
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Ranked #178 of 487 Hotels in Dubai
Dubai, United Arab Emirates
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
16 helpful votes 16 helpful votes
“Very Hospitable and Accomodating”
4 of 5 stars Reviewed August 14, 2013

We went to the Hotel to inquire for a party to hold there. It was Ramadan during that time and we met with Erfan. The way he treated us was beyond words, though we already had our dinner, but still he had us take some drinks and dessert. He gave us a good offer for the party and gave us good details on how the party is going to be. I highly recommend this hotel. You will be treated like you are really special even though it was just an inquiry, 2 thumbs up for them. More stars for their staffs!

  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MGHD, General Manager at Mercure Gold Hotel, responded to this review, August 15, 2013
Dear E. M.,

Thank you very much for considering our Food & Beverage outlets for your private event and the kind comments about our team members. It is a great motivation for them to read that their effort is appreciated, trying their best to provide personalized service.

Mercure Gold Hotel offers four outlets including a Lobby Cafe. Senses, with authentic flavors from around the world, Kebab Connection offering Indian specialty dishes at a great value and Liquid Lounge, perfect for a relaxed drink or two with live entertainment 'CHILL' playing Soft Rock & Pop six nights a week.

We hope our offer meets your expectation to be able for us to make your event memorable regardless your budget and we are looking forward to welcoming you and your guests in the near future.

With kind regards,

Sven Drewitz
General Manager
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507 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (52)
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Vila Velha, ES
Contributor
16 reviews 16 reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed August 11, 2013

I liked the hotel! The price is fair and the location is OK! It is not very expensive the taxi for a metro station or the Dubai mall area. If you plan to go close to the Burj Al Arab hotel the best way is take a taxi to the metro station and than go to a closer station and take another taxi!

Stayed August 2013, traveled solo
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MGHD, General Manager at Mercure Gold Hotel, responded to this review, August 12, 2013
Dear Victor F,

Thank you very much for your kind review following your recent stay with us.
It was a pleasure to read that we met your expectation and would like to welcome you back again in the near future.

With kind regards,

Sven Drewitz
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Leid
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 8, 2013

These last weeks I stayed at the Mercure Gold Dubaï twice. I use it as my stop-over to and from Asia. Seriously, I have never stayed at a hotel this good, for this price. The hotel is luxurious, the staff super friendly and helpfull and the food simply delicious. You can not compare this Mercure with its sister-hotels in Europe, this Mercure is much more luxurious and in a class of its own. The rooms are big, the beds fantastic, the bath rooms large and have wall to wall marble. A rain shower, spacious toilet etc.
The staff is a unique group of people, super friendly and truly sincere. The two restaurants are a delight, when I arrived (very) late and asked if I could have a late dinner, they even kept the restaurant open just for me. Try the 'garden salade' it's fresh and of superb European quality. The swimming pool is nice to cool down. This hotel is what you call 'a home from home'.

Room Tip: Do yourself a favor, don't book a standard room, they are good but on the small side. For a few...
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  • Stayed July 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MGHD, General Manager at Mercure Gold Hotel, responded to this review, August 9, 2013
Dear Marc K,

Thank you so much for the kind review recommending us to other travelers.
It was a real pleasure to read your comments highlighting the friendly service of our team members and value for money.
I like to inform you that we just launched our live entertainment at The Liquid Lounge. The international band plays Rock & Pop and takes song requests with pleasure while we offer daily specials of our new menu. I am sure you will enjoy the added service upon your return.

We are looking forward to welcoming you back again for your third visit to Mercure Gold Hotel.

With kind regards,

Sven Drewitz
General Manager
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Harlingen, The Netherlands
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 5, 2013

My daughter and i stayed in this hotel from 24th july till 4 august 2013.We recomend this hotel to every body who want to be treated as it like to be in an hotel.Thanks to the excellent staff, the serving ladies , the belboys,roomcleaners and every one i forgot to mention.Every body was very helpfull en tried to do their best to satishfied the guests.The hotel is very nice ,clean and spacious room, roomservice was top ! Nice swimming pool.Try the kebab conection restaurant in the hotel very good!
The location of the hotel is a good base to explore Dubai.The public beach is not far from the hotel.We enjoy staying at the Mercure gold hotel and will book this hotel again when we visit Dubai .

Room Tip: We had a room on the 3rd floor a smoking room 302 it was very quiet.
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  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MGHD, General Manager at Mercure Gold Hotel, responded to this review, August 6, 2013
Dear Guest,

Thank you very much for the kind review following you recent stay at Mercure Gold Hotel.
We are pleased to read that you and your daughter had a pleasant time in Dubai and at our hotel. It is a great motivation for our team to hear that their service is appreciated.

Once again thank you for selecting our hotel and we are looking forward to wecoming you again.

With kind regards,

Sven Drewitz
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
4 of 5 stars Reviewed July 27, 2013 via mobile

I recently went to Dubai stayed in this hotel for 7nights with my husband and 2yr old son staff was very helpful and kind. Room was clean and spacious Also for my son it was good had plenty of room. Sauna steam room was great not busy at all swimming pool was good a bit small but still not busy so had plenty of room when we was there they was extending the swimming pool area and sum beds.
Staff was very helpful every time if I needed anything I was given it. Not much of a view from the hotel. Ideal location taxis up and down on the road and outside the hotel shops and money exchange shops was 5 min walking distance.
Really enjoyed it good value for money will stay Thier again.

  • Stayed May 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MGHD, General Manager at Mercure Gold Hotel, responded to this review, July 30, 2013
Dear Guest,

Thank you for selecting Mercure Gold Hotel in Dubai. We appreciate your kind comments about your recent stay with us and we are pleased to read that you had a pleasant time.

We are looking forward to welcoming you back again upon return.

With kind regards,

Sven Drewitz
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
Top Contributor
62 reviews 62 reviews
16 hotel reviews
Reviews in 23 cities Reviews in 23 cities
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed July 25, 2013

I liked the location...it was off an important main road. There is a supermarket within 3 minutes walk of the hotel, the Dubai Beach Park is about a 20 minutes walk away. Restaurants available across the road from the hotel.
The rooms are good with all the needed amenities. The pool is pretty small but is good enough for a few short laps. The lifeguard from Sri Lanka is a lovely and chatty guy. The food in the restaurant was good...there is a man and ladies spa within the hotel.
The deco and ambience was simply excellent...the front office staff were very friendly, they had a designated smoking area during the Ramadan period. Overall very satisfied with this little gem

Room Tip: Don't cross the road in front of the hotel as jaywalking is a serious offence and many undercove...
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  • Stayed July 2013, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MGHD, General Manager at Mercure Gold Hotel, responded to this review, July 30, 2013
Dear Venot V,

Thank you very much for the kind review following your recent stay with us.
We are pleased to read that you recommend our hotel to other travelers, highlighting our convenient location and the services.

We hope to welcome you soon again.

With kind regards,

Sven Drewitz
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mercure Gold Hotel

Address: Al Mina Road Bur Dubai | PO Box 66431, Dubai, United Arab Emirates
Phone Number:
Location: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool
Hotel Style:
Ranked #178 of 487 Hotels in Dubai
Price Range (Based on Average Rates): $
Hotel Class:4 star — Mercure Gold Hotel 4*
Number of rooms: 184
Reservation Options:
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