The friendly staff as you arrive is just a sign of things to come. They are all extremely helpful and welcoming. The reservation was in their system, I got processed immediately. All was fine.
The room is spacious, but the window of my room overlooked a tiny little courtyard which had very little sunlight, and a fine view of - errrr - another hotel room, just a few metres away.
It was not in the most central of locations, but I was being picked up by clients anyway so that was no big deal for me.
The nagging issues I had: there were bugs in the room, little flying insects. I splatted a lot of them, but they seemed to regroup and attack once more. The toilet did not flush properly, so getting rid of the nasty stuff was a little difficult. I am sure i left a couple of floaters for the cleaning staff. I hope they didn't take it personally.
The internet connection was almost $30 per day from inside the room. I can think of many things I would rather do with $30. The connection in the lobby is free though, if you can find a place to sit there.
The breakfast is fine - I got it included in my rate. The selection of food is not bad - plenty of meaty stuff and veggie stuff as well, so something for everyone. But they have a do-it-yourself coffee machine for lattes and capuccinos, so I went to the machine and wanted to press the latte button, only to find out that these are charged. Seriously? And the standard coffee - well it's just nasty.
The bed though was most comfortable - can't fault that.
However, try the air con. Set it to automatic, and it will stop completely. Set it to low fan, and it will not work at all. Only works on high, and then your room freezes over like the Antarctic, or if you set the heat too high, and it is a sensitive little thing, then you're out in the middle of the desert.
if the small things make the hotel, then this one is yet to be made
See more room tips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greetings from Mercure Gold Dubai !!
Report response as inappropriate
We are thankful to you for choosing our hotel to stay while your visit in Dubai and for having taken time out to post your review,
We are pleased to know that you had a good experience with our Front Desk Services and yes, our rooms are quite spacious and we are happy that you liked the bed too. The same has also been shared with my Front Desk associates and they join me in thanking you.
However, I have gone through your comments and am extremely concerned about your other experience. Please be assured that I have taken this up with my team and each of your comments has been discussed in detail.
We are certainly happy that you enjoyed the variety of food choices in our restaurant. We take pride in the excellence and consistency of our food & beverage that we offer to our guests. Also we have made a note about the chargeable coffee. We value our guest feedback and that helps us in improving on the missing components.
Could I request you to email me your stay details at H8500-AM@accor.com,so that we can make a note of your preference which in return will help us to serve you better?
My team joins me in sending you our sincere apology for inconvenience caused and assure you of best of our services at all given times.
Look forward to your visit again.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.