We stayed here for 2 nights en route to Australia. The room was clean and well presented and our check in was easy and quick, although we arrived before the official check in time. We found the concierge staff to be really helpful as we had been recommended The Big Bus Tour and didn't know how to go about finding it. The breakfast was adequate but unfortunately we had to leave for the airport early on the 3rd day and were unable to have breakfast Also that was when the problems started. My husband had enquired the previous night if we could check out then and we were told that it was not possible. I had asked for the bags to be collected early as our driver was coming at 7 a.m but at 6.55 there was no sign of a porter. I went to the front desk where my husband had been trying to check out for some time and a porter was sent up. He beat me upstairs and came down saying that he couldn't take the bags as there was no one in the room. It would appear that in the early morning the B team is on duty, or they are very tired after a night on duty.
The leisure deck was lovely and the food and staff in McGettigans great.
It was just a pity that our last impression of the hotel was confusion.
- Official Description (provided by the hotel):
- The Bonnington Jumeirah Lakes Towers – Dubai, located in the heart of Jumeirah Lakes Towers along Sheikh Zayed Road just opposite Dubai Marina, is a 5-star hotel with 208, all non-smoking, rooms and suites, 272 luxurious serviced hotel apartments, 5 restaurants and bars, 4 conference suites, a Leisure Deck on the 11th floor with infinity pool, state of the art gym, pool bar, Jacuzzi, steam, sauna as well as a ladies' hairdressing salon. ... more less
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- Also Known As:
- Bonnington Jumeirah Lakes Towers Hotel Dubai