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“Thought it was more 3* than 4*” 3 of 5 stars
Review of Suite Novotel Mall Of The Emirates

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Suite Novotel Mall Of The Emirates
3.0 of 5 Hotel   |   2A Street, Dubai 283825, United Arab Emirates   |  
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Hotel amenities
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City Break up to 40% off
Ranked #144 of 487 Hotels in Dubai
A TripAdvisor Member
“Thought it was more 3* than 4*”
3 of 5 stars Reviewed November 12, 2013 via mobile

Me and my husband stayed at this hotel 3 nightS before moving on to the palm jumeirah. The hotel provided us with what we needed, a decent location close to downtown dubai and jumeirah beach. The service wAs good, a couple of times we had to ring down to reception and each time they were friendly and quick to help. The breakfast was ok, there was a choice of cereals fruits and bread with a menu of different eggs to chose from. The only thing i found was the mattress was really hard and the rooms were not the best looking! But overall was a good stay.

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This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
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863 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (97)
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Montcuq, France
Senior Contributor
45 reviews 45 reviews
27 hotel reviews
Reviews in 22 cities Reviews in 22 cities
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed November 9, 2013

Excellent location, free car park, 10' away from a metro station, friendly and efficient front-desk staffs, large rooms with modern ambiance, all this for the "plus".
But (and for me the purpose of having an hotel room is to sleep in it) there is an obvious sound-proofing problem at least it was the case in my room. Every time a neighbour would open a drawer, place smthing on a table, move about in room - that was almost as it was inside my room. And same applies for noises from the corridor - even far away from my door. It is annoying and specially at night time.
For all this I would have given a 3 and 1/2 only but this is not available here.
Swimming pool is very, very small (one of the smallest I have seen in a Novotel).

Room Tip: I would ask for a room without neighbours if I would return there (but I dont think I would return)
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  • Stayed November 2013, traveled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amsterdam, The Netherlands
1 review
4 of 5 stars Reviewed November 7, 2013

Close to Metro and to the Mall of The Emirates. Nice grand suite with 2 bathrooms, tv and very good breakfast. You have a buffet but also it is possible to order things like French Pancakes or Omelette. People are friendly. Small fitness and swimmingpool and possible to get a Balinese massage.

  • Stayed October 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Accorhotels.com

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kiev, Ukraine
Senior Contributor
25 reviews 25 reviews
8 hotel reviews
Reviews in 13 cities Reviews in 13 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed November 4, 2013

The hotel and room were quite nice and clean. Our room was quite spacious and well equipped. Unfortunately, there is no wifi in the rooms and the internet they do have in the rooms is EXTREMELY slow. Furthermore, it seems that the hotel puts some limits on what you can do with their internet. For example, Viber did not work. In other Novotel and Ibis hotels, I noticed that Skype did not work (both in the Accor Hotels group). They probably do this so that you are forced to make phone calls and pay through the nose using their phone lines. Anyway, this is VERY BAD when travelling and creates a massive headache. If they eliminate these limits and greatly improve their internet, it would be a really good hotel.
On the positive side, the service in the hotel was very good and we were given a very nice late check out, probably since I am an Accor Club member.

  • Stayed November 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Laszlo J, General Manager at Suite Novotel Mall Of The Emirates, responded to this review, November 16, 2013
Dear Afesiak,
Thank you so much for taking time to share your feedback about your stay in Suite Novotel Mall of Emirates. We are delighted to read that the room was quite nice, clean, quite spacious and well equipped.

We are disappointed to learn that you had a problem with the internet. Your feedback is very much appreciated and has been taken onboard as constructive suggestions to improve the kind of service we are expected to deliver.

With regards the WIFI connection in the room, we are currently working on installing WIFI in the room and we hope to have it sorted soon.

We appreciate your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Kind regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Suite Novotel Mall Of The Emirates

Address: 2A Street, Dubai 283825, United Arab Emirates
Phone Number:
Location: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#95 Family Hotel in Dubai
#113 Romantic Hotel in Dubai
#132 Business Hotel in Dubai
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Suite Novotel Mall Of The Emirates 3*
Number of rooms: 180
Official Description (provided by the hotel):
Suite Novotel presents a new kind of hotel living. All our suites are adjustable living areas designed to accommodate your individual lifestyle. Experience a hotel where you can have the freedom to keep your own schedule. Conveniently located on Sheikh Zayed Road, the hotels is within walking distance from the region’s most exciting shopping destination, Mall of the Emirates. The entertainments areas of Madinat Jumeirah, Wild Wadi, Jumeirah Beach Park and Dubai Marina are located nearby the hotel. The hotel features 204 air-conditioned rooms, with free Internet access in all public areas, an Italian restaurant, a 24 hour coffee shop and a bar. ... more   less 
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Also Known As:
Suite Novotel Mall Of The Emirates Hotel Dubai

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