Following an e-mailed 3 for 2 night offer, I contacted reservations to confirm this meant payment of 6 nights for an 8 night stay, which I calculated at around £1250. She said this was correct and I would get best price for a sea view superior room and quoted a price in AED. I was, to put it mildly, surprised to find a debit on my Amex account of £1730.
The price on Sofitel's web-site that day for 8 days was £1380 !!
I contacted customer service by e-mail 5 times, phone once and by letter to their Directeur General. The constant reply was that their 'best price' offer applied only to on-line bookings. In other words booking by phone had a surcharge of £380.
In desperation I contacted the hotel directly and spoke to the reservations manager, Eglal, who was also appalled at my treatment and offered credit of the overcharge to spend at the hotel.
Unlike other 5* hotels we have used in Dubai there were no gardens to relax in or private beach - a public beach with a steep drop-off to the sea across a busy road, a carpark and some rough ground with a beach kit provided was all. The one small pool at 3rd floor was small with insufficient loungers and was in shade until 14.00.
Our 'superior' room was small and dark with only a side sea view and the toilet, as mentioned previously, was ridiculously small - one could only use the w.c. by having the door open and the bidet positioned so as to be impossible to sit on.
The staff however were excellent in terms of both service and friendliness, the hotel was spotlessly clean and the meals we had were of top quality - but not enough to entice us back or, after our initial appalling treatment, to stay at any Accor Group hotel again.
- Official Description (provided by the hotel):
- Luxury beachfront hotel combining French spirit with Dubai's most appealing features: waterfront location, sea-view and direct access to The Walk, the city's stylish beachside promenade and outdoor shopping area. 35 Minutes from Dubai International Airport, close to Dubai Media City, Jebel Ali Free Zone, two of Dubai's biggest shopping malls, and three prestigious golf clubs. Leisure facilities: Beauty Salon, Infini-pool, Health Club, Sauna and Steam room. One restaurant and three lounges present truly international flavors. A dedicated Inspired Meetings team meets the needs of business travellers. Free wi-fi and a separate meetings floor ensure a satisfactory business operation. ... more less
- Reservation Options:
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- Also Known As:
- Sofitel Dubai Jumeirah Beach Hotel Dubai