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“Great option in Jumeirah Beach area” 5 of 5 stars
Review of Sofitel Dubai Jumeirah Beach

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Sofitel Dubai Jumeirah Beach
5.0 of 5 Hotel   |   Jumeirah Beach Residence | Dubai Marina, Dubai, United Arab Emirates   |  
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Ranked #49 of 486 Hotels in Dubai
Sydney, Australia
Senior Contributor
23 reviews 23 reviews
18 hotel reviews
Reviews in 19 cities Reviews in 19 cities
21 helpful votes 21 helpful votes
“Great option in Jumeirah Beach area”
5 of 5 stars Reviewed March 1, 2012

A great hotel for a short (not overnight) stay in the Jumeirah Beach district. The location of the hotel is right on Jumeirah beach, with a view of the Atlantis Palm in the distance. The view is quite nice, however it is a very busy promenade with one hotel after the other scattered along the street. There are plenty of restaurants, cafes and shops nearby. The location of the hotel is ideal for those staying in Dubai for a few days, however I would not recommend this hotel for a brief stopover as it is a fair distance from the airport.

The decor of the lobby was decorated beautifully with elegant and simple Christmas decorations, which is a nice touch given that Christmas was two weeks away. It was dimly lit, which is a nice change given how bright it is outside and lightly scented with the signature Sofitel brand scent.

Check-in was swift despite being very busy. Upon arrival I requested that my booking of Single beds be changed to a room with a King bed instead. The staff at the hotel was very accommodating and attentive, processing my request and upgrading me to a suite for the night as I was checking out early in the morning. In every part of the hotel, the staff are friendly, always smiling and greeting you with a hello madam.

Now to the room - it was fantastic. The rooms are airy and spacious, fully equipped with all the modern amenities that you would need. The view from the balcony was very nice, with a beautiful breeze in the evening. At night you can see the Atlantis Palm lit up in the distance.

There's a good variety in the room service menu. I was only able to try the breakfast menu, which had a variety of delicious smoothies and shakes, as well as seasonal fresh fruit.

I'm a big fan of the Sofitel brand and highly recommend it to any traveller - business and leisure. And the Sofitel Dubai Jumeirah Beach did not disappoint.

  • Stayed December 2011, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelDubaiJBR, General Manager at Sofitel Dubai Jumeirah Beach, responded to this review, March 4, 2012
Dear Guest,

Thank you for staying at Sofitel Dubai Jumeirah Beach on your December visit to Dubai. It is good to know that Sofitel loyal guests find the consistency in our high service standards. Thank you also for taking the time to write such a detailed review. I hope fellow travellers will find it useful. If you need any assistance in future or wish to write to me personally about your Sofitel experiences, please do so on customer.service@sofiteljbr.ae.

Sincerely,

Sami Nasser
General Manager
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2,414 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Derry,Northern Ireland
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 1, 2012

A great hotel in a fantastic location with lots of shops and resturants all around the area, across from the beach.The rooms are bright and spacious with the most comfortable beds,the breakfast is great everything you could wish for.

  • Stayed February 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelDubaiJBR, General Manager at Sofitel Dubai Jumeirah Beach, responded to this review, March 4, 2012
Dear Guest,

Thank you for staying at Sofitel Dubai Jumeirah Beach on your recent visit to Dubai. I also want to thank you for appreciating the location, the rooms, the beds and the breakfast. I am sure your review and the pictures you posted will help fellow travellers make a decision about their stay. If you wish to share more pictures, please email me on customer.service@sofiteljbr.ae and I will share with all the stakeholders.

I look forward to welcoming you back on your next stay.

Sincerely,

Sami Nasser
General Manager
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London, United Kingdom
Top Contributor
73 reviews 73 reviews
57 hotel reviews
Reviews in 55 cities Reviews in 55 cities
122 helpful votes 122 helpful votes
4 of 5 stars Reviewed February 24, 2012

We have booked a luxury room with seaview including breakfast in this hotel. The location of this hotel is great. There are plenty of cafe, restaurants and some shopping areas within walking distant to the hotel. Go to Mary Foot Spa for your massages or reflexology. They are great and not expensive. When we checked in the staff is really friendly and always have a smile on their face. The check in is quick and simple. The room was great and the view to the beach was amazing. We can even see the sunset and The Atlantis hotel from the distant. The bed is very comfortable. Although our room is facing the beach and this is where majority of the restaurants are, it is not noisy at all. I tried out their Spa. It was great experience. However with the price that they charge I don't think I will go back there again. The product use is great but there is nothing special for you to wow about. The buffet breakfast is great. There is a lot of choice to choose from. If you have eaten breakfast there, I do not think you will need to eat lunch. We love the plantation room that we sit in for one of the mornings. This hotel provide free wifi and free shuttle bus to some of the major malls such as Mercato Hall, Mall of the Emirates etc.

One of the drawbacks are : inconsistency of their conceirge staff. Do not get me wrong they are all very professional, friendly and smiley. However, when comes to ideas of where to go or recommendations or information, they are not that forthcoming except for one. (we have dealt with 3 different staff).

The changing room in the fitness centre can be changed. The staff never let you know in advance that you need to get body lotion or hairdryer before you go to the changing room. I cannot understand why a 5 Star hotel changing room does not have a hairdryer. The products in the changing room use is not consistent. Shower gel and shampoo are all Elemis products. However when you asked for body lotion it is not an elemis product.

  • Stayed February 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelDubaiJBR, General Manager at Sofitel Dubai Jumeirah Beach, responded to this review, March 7, 2012
Dear Guest,

Thank you for staying at Sofitel Dubai Jumeirah Beach on your recent visit to Dubai. Also, thank you for taking the time to write this review on TripAdvisor. We value all the feedback we get and work on them to improve our service standards further. I am happy to know that you liked the location of the hotel allowing the Luxury rooms to have a full view of the sea. I am also pleased to learn that you were satisfied with the amenities in the room, the breakfast buffet, the Spa services and the Plantation lounge.
However, I would like to apologise if you found the Concierge services unsatisfactory. I discussed your review with the team and we have scheduled a training for the Concierge Ambassadors to present various ideas to our guests for their leisure. It is also unfortunate that you had a bad experience in the changing room with regards to the hair dryer. Due to its, misuse we had to replace it and I checked myself, a hairdryer has been placed back in the changing room. My housekeeping team is in contact with the suppliers of our Spa products and are working on having a consistent range of products in the Spa as well.

I really appreciate your feedback and hope to welcome you back soon.

Sincerely,

Sami Nasser
General Manager
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A TripAdvisor Member
5 of 5 stars Reviewed February 22, 2012

Location and service was impeccable! Concierge staff and bellboys could not do enough to make our first visit to Dubai spectacular! We will return....Thank you Sofitel Team! Breakfast was superb, so many delicious choices. Night life all within walking distance of the hotel's front door. Excellent hotel.

  • Stayed February 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelDubaiJBR, General Manager at Sofitel Dubai Jumeirah Beach, responded to this review, March 4, 2012
Dear Guest,

Thank you for staying at Sofitel Dubai Jumeirah Beach on your recent trip to Dubai. I also want to thank you for taking the time to write this review. It is a pleasure to learn that your stay was impeccable. I shared your review with the team and we all appreciate your kind words.

I look forward to welcoming you back on your next visit to Dubai.

Sincerely,

Sami Nasser
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 21, 2012

We stayed overnight at the Sofitel on our way to Europe and enjoyed it very much. The room was spacious with a comfortable bed. The bathroom was awesome with a big bath and timber doors you could open to view the bedroom. Everything was clean and modern. Location was great for The Atlantis Water Palm and water park but bit far for Dubai city and Burj Khalifa etc. But close enough for the Burj al arab (the Sail hotel). Also, hotel close to many restaurants just down the street. One little thing that was annoying was there was almost too many staff members at the front desk to point you in the right direction and too many porters waiting to help you with luggage but some people would find this good service.

  • Stayed January 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelDubaiJBR, General Manager at Sofitel Dubai Jumeirah Beach, responded to this review, March 5, 2012
Dear Guest,

Thank you for staying at Sofitel Dubai Jumeirah Beach on your recent visit to Dubai. I am glad that you liked the room, bed, bathroom, and the location of the hotel very much. However, I would like to apologise if you felt crowded with our Ambassadors in the front of the house. I will share this concern with the respective department and would ensure that it is not repeated in future. However, I hope this did not impact the possibility of your returning to Sofitel on your next visit to Dubai.

Sincerely,

Sami Nasser
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sofitel Dubai Jumeirah Beach

Address: Jumeirah Beach Residence | Dubai Marina, Dubai, United Arab Emirates
Phone Number:
Location: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#21 On the Beach Hotel in Dubai
#45 Romantic Hotel in Dubai
#45 Luxury Hotel in Dubai
#48 Family Hotel in Dubai
#66 Business Hotel in Dubai
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Sofitel Dubai Jumeirah Beach 5*
Number of rooms: 438
Official Description (provided by the hotel):
Luxury beachfront hotel combining French spirit with Dubai's most appealing features: waterfront location, sea-view and direct access to The Walk, the city's stylish beachside promenade and outdoor shopping area. 35 Minutes from Dubai International Airport, close to Dubai Media City, Jebel Ali Free Zone, two of Dubai's biggest shopping malls, and three prestigious golf clubs. Leisure facilities: Beauty Salon, Infini-pool, Health Club, Sauna and Steam room. One restaurant and three lounges present truly international flavors. A dedicated Inspired Meetings team meets the needs of business travellers. Free wi-fi and a separate meetings floor ensure a satisfactory business operation. ... more   less 
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Also Known As:
Sofitel Dubai Jumeirah Beach Hotel Dubai

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