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“Moderate food, godawful service, bad experience” 2 of 5 stars
Review of Levantine

Levantine
Crescent Road | Atlantis, The Palm, Dubai, United Arab Emirates
+971 4 426 2626
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Ranked #42 of 5,610 Restaurants in Dubai
Cuisines: Lebanese, Middle Eastern
More restaurant details
Restaurant details
Good for: Large groups, Doing business, Entertaining clients
Dining options: Dinner, Reservations, Late Night
Description: Explore the Arabian region from the comfort of your table at this two storey Lebanese restaurant. Savour the delicious flavours of classic mezzeh, seafood and meat grills served from a panoramic show kitchen by Executive Chef, Ali Elbourji.
Dubai, United Arab Emirates
Senior Contributor
31 reviews 31 reviews
7 restaurant reviews
Reviews in 25 cities Reviews in 25 cities
37 helpful votes 37 helpful votes
“Moderate food, godawful service, bad experience”
2 of 5 stars Reviewed May 29, 2013

This is the first time in several years I have left ZERO as the tip; I am normally a 10-15% tipper. The food was OK rather than poor - pretty good, although nothing special (given the prices) - but the service was inept and would be unacceptable at a small or lower-grade restaurant; at one of the signature restaurants at one of Dubai's top hotels (Atlantis) it was nothing short of criminal - the worst I've ever had in an expensive Dubai restaurant. A woman arguing with the maitre d' for 5 minutes as we queued for our reservation was a poor start - no-one else came to bypass the arguer and deal with the rest of the queue. We were then herded into a lift with about 20 other people to go down 1 floor when there was a curving staircase right next to us. We were told we would be met at the bottom and were not and had to mill around aimlessly waiting for distracted waiters to seat us - they had to be told 3 times we wanted outside despite placing a reservation. Service was very slow to take our order - on a mostly-empty weeknight - then delivered starters like hummous, without bread, which was belatedly delivered after we had finished. They put the bread onto plates with discards on rather than a clean plate. They topped up sparkling water with still without checking who drank what. The mains were reasonable to good, although not justified by any means by the price, and no match for the best Dubai restaurants. We might have had coffee or desert but waited so long to be asked we just collected the bill instead. On the way out we conspicuously heard a head waiter asking our waiter within earshot whether we had paid. Thankfully at least we were not inside where the music, however authentic, was obviously too loud to talk over easily. Really really disappointing for a supposed top-class Dubai restaurant and what a poor impression to give a visiting friend who came with us. Not happy.

  • Visited May 2013
    • 2 of 5 stars Value
    • 3 of 5 stars Atmosphere
    • 1 of 5 stars Service
    • 3 of 5 stars Food
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400 reviews from our community

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Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
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English first
Adelaide, Australia
Contributor
16 reviews 16 reviews
6 restaurant reviews
Reviews in 9 cities Reviews in 9 cities
12 helpful votes 12 helpful votes
“Nice cultural experience and good food”
5 of 5 stars Reviewed May 27, 2013

The staff were warm and friendly, the belly dancing a must to see. We left the waiter in charge of selecting our share plates and were not disappointed.

Visited May 2013
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UK
Top Contributor
128 reviews 128 reviews
50 restaurant reviews
Reviews in 49 cities Reviews in 49 cities
115 helpful votes 115 helpful votes
“Fantastic!”
5 of 5 stars Reviewed May 24, 2013

Wonderful meal and fantastic service. We go to this restaurant every time we are in Dubai. The team are great with my young daughter.

  • Visited May 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Atmosphere
    • 5 of 5 stars Service
    • 5 of 5 stars Food
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Dubai, United Arab Emirates
Senior Reviewer
6 reviews 6 reviews
4 restaurant reviews
1 helpful vote 1 helpful vote
“Lots of food variety, delicious food, large variety and belly dancer is a real treat for the kids and adults”
5 of 5 stars Reviewed May 9, 2013

Excellent value for money, menu has lots of variety, outstanding family or group dining. Belly Dancer is a real treat for all ages and the kids loved her dancing. Seated outside is pleasant out of summer. Staff friendly and very knowledgable on the cuisine.

  • Visited April 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Atmosphere
    • 5 of 5 stars Service
    • 5 of 5 stars Food
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Kingston-upon-Thames
Senior Reviewer
7 reviews 7 reviews
5 restaurant reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
“Best Lebanese restaurant outside of Lebanon”
5 of 5 stars Reviewed May 8, 2013

The starters were the best I'd had in a Lebanese restaurant outside of Lebanon. Better than the Maroushes of London. The meat wasn't bad either. The girl singer was brilliant. The guy was OK but he was a great Keyboard player. The shisha wasn't great unfortunately and very expensive.

Visited April 2013
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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