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“Great Staff” 3 of 5 stars
Review of Ibis Mall Of The Emirates

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Ibis Mall Of The Emirates
2.0 of 5 Hotel   |   2 A Street | Al Barsha, Dubai 283825, United Arab Emirates   |  
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Ibis Advance Saver
Ranked #174 of 499 Hotels in Dubai
France
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
“Great Staff”
3 of 5 stars Reviewed February 25, 2013

I was a little disappointed on arrival as I had booked a twin room online, but the hotel was overbooked and I ended up having to take a double and share a bed with my 5 year old son for the duration. However the staff (particularly the restaurant staff) were very friendly and went out of their way to look after my son at breakfast times. The room was kept clean and when we asked for a change of linen it was done promptly. The location is a five minute walk from the rear entrance to the Mall, where there is a supermarket, so it is easy enough to stock up on drinks/snacks for the room. The traffic around the hotel is crazy and most cars dont stop or slow down when you are trying to use the cross walk. There is an Italian restaurant in the hotel, also Nandos and Subway and laundry facilities within walking distance. The Metro can be accessed via the Mall if you aren't planning on driving, and is probably the most efficient way to travel there. There is free internet in the lobby and the rooms have tv and internet at a cost. I think this hotel is fine for a short stay, but if you are planning a fortnight or longer - you might want to look for a bigger room and a hotel that has a swimming pool.

  • Stayed December 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Laszlo J, General Manager at Ibis Mall Of The Emirates, responded to this review, February 28, 2013
First of all, we would like to thank you for taking the time to share your experience on Trip Advisor.

I regret to read that we were not able to accomodate your request of Twin Bed.
I am pleased to inform you that very soon, we will provide free internet connection in the room, in order to accomodate the on going growing demand of connectivity.

In case you plan a new trip to Dubai for leisure with your family members, I would kindly recommand you the Suite Novotel Mall of Emirates, adjacent to Ibis, having more spacious rooms and a swimming pool.

Looking forward to welcome you again in Dubai.

Regards,
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646 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (50)
Date | Rating
  • Arabic first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
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English first
Toronto, Canada
Senior Reviewer
7 reviews 7 reviews
Reviews in 4 cities Reviews in 4 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed February 18, 2013

This hotel is located near Mall of emirates you can get there by walk.You have to be careful when crossing the street. There are no traffic lights and cars drive too fast.The hotel has very nice interior, completely clean.The room service and housekeeping do their job efficiently.We stayed 4 nights.There are no leisure facilites shuch as swimming pool.There are vending machines for juice and water also ice making machine.
Wifi is free in common area.Breakfast was nice but sometimes coffee maker had problem and that caused long queue.Safe boxes were in the reception.
Finally, this hotel is very comfortable specially for business and has higher standards than a two star hotel.

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Laszlo J, General Manager at Ibis Mall Of The Emirates, responded to this review, February 22, 2013
Thank you for taking the time to review us on TripAdvisor.

At Ibis Mall of the Emirates, we strive to offer versatile efficiency coupled with simplicity and practicality. Your observations are encouraging and an endorsement that we are on the right track. I have shared your comments with the team and we are happy to know that you enjoyed your stay with us.

Thank you once again for your review and we hope to see you soon again.


Regards,
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Mumbai
Top Contributor
52 reviews 52 reviews
27 hotel reviews
Reviews in 24 cities Reviews in 24 cities
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed February 11, 2013

Spent 2 nights in Ibis Dubai during a stopover. its a fantastically located hotel, right off Mall of the Emirates, which basically makes it a great business-trip hotel, both for work and for shopping. The rooms are good, internet is fast and the breakfast is special. By Dubai standards, it rates pretty high up there!

  • Stayed September 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Laszlo J, General Manager at Ibis Mall Of The Emirates, responded to this review, February 22, 2013
Thank you very much for posting your kind review on TripAdvisor.

Your evaluation of our hotel and services was most appreciated and we thank you for the overall endorsement of our efforts. It is our mission to delight our guests every time and we are glad that we have succeeded in doing so.

We hope to see you soon again.

Kind Regards
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London, United Kingdom
2 reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed February 10, 2013

I travel to Dubai almost every month and first time I stayed at this hotel. When I checked in, the reception staff were unfriendly and I felt unwelcomed.
The towels are old and dirty. Don't expect hand towels. My last towel had holes and I had to give it to the reception in person so that they don't wash it and give it to other guests.
In general, the service is terrible and I do not recommend this hotel. I will never go back.

  • Stayed February 2013, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Laszlo J, General Manager at Ibis Mall Of The Emirates, responded to this review, February 22, 2013
Thanks you for sharing your feedback with us via Trip Advisor.

Please accept our sincerest appologies for the exprienced you had with us.
With regards to the towels, please rest asssured the point has been adressed to the concerned department and actions have been taken.

We appreciate your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely,
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Sofia, Bulgaria
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed February 8, 2013

Me and my wife stayed at the hotel last December 2012 for 2 nights. The location is very good (although it's not exactly European walking distance from the nearest Metro station (Mall of the Emirates), if I remember correctly it was something like 15min to get there, but I guess that's normal for Dubai, after all the distances are enormous there:) The neighborhood is good, offers small grocery stores nearby.
The lobby is interesting (design-wise) which for a budget hotel (which the Ibis is) is unusual.
The staff is extremely helpful and polite. We went there very early in the morning (around 8am) because of our flight, the check-in is around 2pm, but there was a room checking out around 10am, so the staff offered us this option without extra cost, which was very generous of them. They offer a free baggage storage so you can explore the city while you're waiting for the check-in.
The rooms are clean and convenient (very identical to any other Ibis hotel in the world), have a security box in the wardrobe as well.
There was no breakfast included in the offer we have chosen and the additional price per person for a breakfast meal seamed a little steep (but again that's typical for Ibis).
In general - we were very happy with our stay there and we would go back when in Dubai.

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Laszlo J, General Manager at Ibis Mall Of The Emirates, responded to this review, February 22, 2013
Thank you very much for taking the time to share your detailed feedback on Trip Advisor, about your recent stay with us.

We are very pleased to learn that you have enjoyed your stay with us and especially our service provided by all our team members. We will certainly share your feedback with all of them and they will be delighted to see that their hard work has been noticed.

We are looking forward in welcoming you back to our hotel very soon.

Sincerely,
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Ponte di Piave, Italy
Top Contributor
103 reviews 103 reviews
77 hotel reviews
Reviews in 79 cities Reviews in 79 cities
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed February 4, 2013

Ibis Mall of the Emirates is an excellent compromise if you are in Dubai for both business or tourism. Walking distance from the Mall of the Emirates (you will struggle for finding a pedestrian entrance, follow the signs for the Metro station), taxis pass 24h in front of the hotel and they are very cheap and professional.
Standard Ibis rooms with all necessary (minimum) features, wifi available in the lobby only, shuttle service to the WTC, good italian restaurant with food available 24/7, a nice lounge bar with alcoholic drinks.
Personnel is extremely nice and helpful, check in & out are quick and easy.
As an Italian, I would like a TV channel better than "Rai Med" (I did not know it exists).

  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Laszlo J, General Manager at Ibis Mall Of The Emirates, responded to this review, February 8, 2013
Thank you very much for taking the time to share your comments on Trip Advisor.

It's a pleasure to read that you appreciated your stay in Ibis and particularly the personnel and food offered.
It is our mission to delight our guests every time and we are glad that we have succeeded in doing so.
I have shared your feedback with the team as a means of encouragement to continue to strive for the best.

Looking forward to welcome you again for your next stay in Dubai for business or leisure.

Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Ibis Mall Of The Emirates

Address: 2 A Street | Al Barsha, Dubai 283825, United Arab Emirates
Phone Number:
Location: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Bar / Lounge Business Center with Internet Access Free Parking Restaurant Wheelchair access
Hotel Style:
Ranked #174 of 499 Hotels in Dubai
Price Range (Based on Average Rates): $
Hotel Class:2 star — Ibis Mall Of The Emirates 2*
Number of rooms: 204
Official Description (provided by the hotel):
Ibis Mall of The Emirates, located on Sheikh Zayed Road, is within walking distance to the region’s most exciting shopping destination, Mall of the Emirates. The entertainments areas of Madninat Jumeirah, Wild Wadi, Jumeirah Beach Park and Dubai Marina are located nearby the hotel. The hotel features 204 air-conditioned rooms, with free Internet access in all public areas, an Italian restaurant, a 24 hour coffee shop and a bar. ... more   less 
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