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“The Address - a” 2 of 5 stars
Review of The Address Downtown Dubai

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The Address Downtown Dubai
5.0 of 5 Hotel   |   Mohammed Bin Rashid Boulevard | Downtown Dubai, Dubai 123234, United Arab Emirates   |  
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Hotel amenities
Ranked #26 of 487 Hotels in Dubai
Mumbai (Bombay), India
Contributor
17 reviews 17 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
80 helpful votes 80 helpful votes
“The Address - a”
2 of 5 stars Reviewed November 9, 2012

We were so looking forward to our stay at The Address downtown, given that there were so many favorable reviews by colleagues and published on trip advisor, so we were disappointed when the service was not up to the mark of a hotel of that stature.

Enjoyments: what one expects from a luxury hotel: fabulous view from our room; very comfortable and soft bed and pillows; a good swimming pool – it has a lovely view and the water is kept warm and comfortable; added convenience to the Dubai mall.

Disappointments: We had a cockroach in our bathroom and had to give several reminders for amenities during our three day stay. The spa though scarcely used by residents had disappointing technical problems – the steam sauna was not working in the men’s area. The studio apartment was well equipped but without adequate instructions on how to use the gadgets, so we never got the oven to work and the Nespresso machine, the best part of their room amenities, came with an insufficient supply of instructions, coffee, milk and sweetener, despite telling them we drink lots and lots of coffee.

Room Tip: If a great view is important, ask for it when checking in.... we could see the dancing fountains fro...
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  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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930 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (203)
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English first
Top Contributor
105 reviews 105 reviews
86 hotel reviews
Reviews in 53 cities Reviews in 53 cities
115 helpful votes 115 helpful votes
4 of 5 stars Reviewed November 8, 2012

The view of the tallest building inthe world was great as well as the dancing water fountains. The service was good which in Dubai is a minor miracle . I really enjoyed it went to the bar and enjoyed the buzzard the view. This hotel s swanky great views and the device is good. I highly recommend it.

Stayed November 2012, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Riyadh, Saudi Arabia
1 review
5 of 5 stars Reviewed November 6, 2012

Olga was an exceptional reception employee, I was very highly impressed of her high efficiency and her pleasant character.Through many years of travel The Address Downtown was one of the few hotels that I felt realy at home and I am sure that it will be my address in dubai.

  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philippe Z, General Manager at The Address Downtown Dubai, responded to this review, November 12, 2012
Dear Guest, We would like to thank you for writting such a positive review about The Address Downtown Dubai. We are glad that you had a nice experience amongst us and it was a real pleasure to read that your feel home at The Address Downtown Dubai. It is exactly that feeling we would hope all our guest experience. Your compliments are a very nice reward for Olga and the entire team.
We are looking forward to your future stay in your private address.
Kindest regards
P Zuber
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Oslo, Norway
Top Contributor
247 reviews 247 reviews
31 hotel reviews
Reviews in 69 cities Reviews in 69 cities
80 helpful votes 80 helpful votes
5 of 5 stars Reviewed November 3, 2012

This hotel perfectly situated facing Burj Khalifa the tallest building in the world and Dubai mall (Dubai's best). A modern and nice decoration welcomes you along with friendly staff. The rooms are really spacious (bedroom+sitting) and very comfortable.

Room Tip: Ask for a room with a view on the fountain and Burj Khalifa, you will have the chance to watch the a...
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  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Riga, Latvia
Top Contributor
60 reviews 60 reviews
18 hotel reviews
Reviews in 18 cities Reviews in 18 cities
47 helpful votes 47 helpful votes
5 of 5 stars Reviewed October 25, 2012

A very nice residential hotel to stay, I had a room with a separate living room and a kitchenette, though was very well equipped. A nespresso machine in rooms make good coffee in the morning, air conditioning works well, security is also good as the keycard is required to access floors, Chinese restaurant on the second level is excellent and is a must, generally has high speed internet access though somewhat restricted by UAE Laws. A convenient bridge connects to the Dubai mall largest in the world.

Room Tip: Get a room facing the dancing fountain and the Burj al Khalifa tower.
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  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philippe Z, General Manager at The Address Downtown Dubai, responded to this review, November 4, 2012
Dear guest,
Thank you for providing us with your feedback following your recent stay at The Address Downtown Dubai ! I am so delighted to hear that you enjoyed so many aspects of the hotel and will be sure to pass along your kind words to the team! We are truly looking forward to the opportunity of welcoming you back upon your next visit in Dubai.
Kindest regards
Philippe Zuber
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2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 15, 2012

This is my second stay at the address hotel serviced apartments , the stay was faboulous , amazing , i enjoyed everything in it , specially the rooms was toward the iconic view of burj khalifa and the magnificant fountain , unbelievable view the best in dubai , the food is amazing and the room dining is always ontime , the concierge service was more repliable , specially there friendly, fantastic reciption staff , Mars , Ikrima and to Olga specially for re extending my days and taking care of process smoothly and wonderfully .

I will always come again and again to this hotel , food , service , staff , amenities , pool , i give it a 110% :)

Stayed October 2012, traveled on business
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philippe Z, General Manager at The Address Downtown Dubai, responded to this review, October 21, 2012
Dear Guest, Thank you so much for your kind words and compliments. We are delighted to read that we were able to make your stay in Dubai a memorable moment! We are very much looking forward to welcome you back soon to your Private Address in Dubai.
Kindest regards, Philippe Zuber General Manager
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Asia
Senior Contributor
49 reviews 49 reviews
39 hotel reviews
Reviews in 28 cities Reviews in 28 cities
50 helpful votes 50 helpful votes
3 of 5 stars Reviewed October 15, 2012

First of all it has to be said that the location of the hotel is amazing. It is very close to Dubai Mall and all major attractions. After a warm welcome from a very professional and friendly young lady named Leila she escorted my to my room.
The hotel itself is beautiful, especially the pool area is one of the nicest I have seen in Dubai City hotels. Lush tropical garden with many spaces to hide and read a book quietly. The view from the swimming pool on the fountain area is great. The five pools are well arranged.
I would go back only for the pool area.
The SPA and gym area is great. The gym crew is extremely helpful and friendly and it is so nice to see the fountains while you work out. Definitely a great place to work out with this amazing view.
The rooms are itself are very nice and spacious but housekepping could improve their job in terms of cleanliness and consistency.
In terms of service from the F&B side there needs to be improvement. Breakfast service is not attentive at all which is sad as the food quality and the buffet variety is great. Nice selection of fresh fruit juices is also availalbe.
We also visited Neos. It is a bit confusing to find from the hotel and we had to ask three staff until we finally got there. The view is great and the decoration is very nicely done. After a warm welcome we were guided to our table. The service was not att all satisfactory. The waitress was not interested in serving the customer and she never asked for a second drink or anything else. Not even wished us to enjoy our drinks. Even when we paid our bill not even a thank you for coming here or so. It was a bit disspointing as I expected more from a bar like Neos.
But I still would return to the hotel because of the location and the great recreation areas.

Room Tip: Choose a room with fountain view
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  • Stayed October 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philippe Z, General Manager at The Address Downtown Dubai, responded to this review, October 21, 2012
Dear Guest,
I would like first of all to thank you for the time taken to send your comments on TripAdvisor. I am very sorry to leran that we did not meet your expectations during your stay at The Address Downtown Dubai. I appologize for the inconvenience you encountered, and be assured that we have taken seriously your comments. I will bring then up to the designated departments to take the appropriate actions.
I am looking forward to your next trip in Dubai. With best regards, Philippe Zuber, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Address Downtown Dubai

Address: Mohammed Bin Rashid Boulevard | Downtown Dubai, Dubai 123234, United Arab Emirates
Phone Number:
Location: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#17 Spa Hotel in Dubai
#23 Luxury Hotel in Dubai
#24 Business Hotel in Dubai
#27 Romantic Hotel in Dubai
#33 Family Hotel in Dubai
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Address Downtown Dubai 5*
Number of rooms: 196
Official Description (provided by the hotel):
With spectacular views over Burj Khalifa and The Dubai Fountain, The Address Downtown Dubai reveals a new art in offering service and comfort, where every guest's stay is treated as an individual experience. Standing an impressive 63 storeys high, The Address Downtown Dubai has nine highly individual accommodation styles, to satisfy the exclusive preferences of our guests. Each of the 196 immaculately laid out and spacious rooms, including 25 suites, is naturally bright and replete with unexpected thoughtful luxuries. The Address Downtown Dubai offers a true culinary experience with his 7 outlets including, Italian, Asian fusion and international. A combination of outstanding facilities and superlative attention to detail makes it the premier lifestyle destination for international travellers. Spectacular views of The Old Town and Mohammed Bin Rashid Boulevard complete the very unique guest experience. ... more   less 
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Also Known As:
The Address Downtown Dubai Hotel Dubai
Address Downtown Burj Dubai
Address Downtown Burj Hotel Dubai

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