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“Third visit to Dubai” 3 of 5 stars
Review of Flora Creek Deluxe Hotel Apartments

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Flora Creek Deluxe Hotel Apartments
4.5 of 5 Hotel   |   Port Saeed Road | Deira, Dubai 119062, United Arab Emirates   |  
Hotel amenities
Ranked #71 of 499 Hotels in Dubai
Certificate of Excellence 2014
Kuwait City, Kuwait
1 review
“Third visit to Dubai”
3 of 5 stars Reviewed March 14, 2011

The hotel was a older hotel the funiture was old also. the living, dining, are all in different locations not flowing together, I do not know why a hotel would charge for local calls!!, the breakfast was great!! The staff was good!!! and lsat the computer consist on two computers in the lobby !! The hotel was alright, but not for my family I would not choose this hotel again!


The Whites

  • Stayed March 2011, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PeterFenwick, General Manager at Flora Creek Deluxe Hotel Apartments, responded to this review, March 15, 2011
Dear Browneye,

Many thanks. Quick feedback from a very busy team here at the Flora Creek. Many things are a changing here!

New Business Centre, Upholstery of old sofas being changed, upgrade of restaurant is complete ( hence good food comments ) Many more improvements underway!

I must say very honestly to all potential visitors this report is not 100% a true reflection. We will always listen and strive for improvements.

Thank you,

Peter Fenwick,
General Manager
Flora Creek & Park Hotel Apartments
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,135 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (373)
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English first
Kuwait City, Kuwait
1 review
5 of 5 stars Reviewed March 13, 2011

The reception staff were excellent. The rooms were very clean and spacious. The buffet breakfast was very good. Room service was very prompt. Free internet service. There was free bus shuttle to the airport.

  • Stayed March 2011, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PeterFenwick, General Manager at Flora Creek Deluxe Hotel Apartments, responded to this review, March 14, 2011
Dear Valued Guest,

Thank you for your valuable feedback during your stay with us, much appreciated, and we look forward to welcome you as our valued guest once again.

With warm regards,

Peter Fenwick,
General Manager
Flora Creek & Park Hotel Apartments
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Magagnosc
1 review
4 of 5 stars Reviewed March 10, 2011

Nevertheless I've been a little bit deapointed by the check out process. It took me more than 20 minutes because they had to check the room before. They mentionned that I had used minibar and it was not hthe case. They have finally removed that from the invoice, but it was not really nice to justify myself for something I diddn't do.
But Overall I was satisfied by the hotel.

  • Stayed March 2011, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PeterFenwick, General Manager at Flora Creek Deluxe Hotel Apartments, responded to this review, March 13, 2011
Dear Valued Guest,

I have noticed the same thing regarding the speed of check out. The route cause was as expected a few wires crossed and Departments not communicating effectively. Have had a look at this carefully and I think we have solved it, Process under observation.

With warm regards,

Peter Fenwick,
General Manager
Flora Creek & Park Hotel Apartments
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Doha, Qatar
1 review
4 of 5 stars Reviewed March 6, 2011

- Nice location near transport
- Exellent view
- Lovely staff
- Breakfast is good
- Price is acceptable

  • Stayed March 2011, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PeterFenwick, General Manager at Flora Creek Deluxe Hotel Apartments, responded to this review, March 7, 2011
Dear Valued Guest,

Thank you for your valuable feedback during your stay with us, much appreciated, and we look forward to welcome you as our valued guest once again

With warm regards,

Peter Fenwick,
General Manager
Flora Creek & Park Hotel Apartments
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Paris, France
1 review
4 of 5 stars Reviewed March 6, 2011

excellent location next to city centre shopping mall and 50 meters from metro. everything fine except staff organisation at reception desk unable to make even the slighest change in an internet booking or taking payment by card at certain time of day. check out very long also. Internet wireless network not working correctly.

  • Stayed March 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PeterFenwick, General Manager at Flora Creek Deluxe Hotel Apartments, responded to this review, March 9, 2011
Dear Valued Guest,

Thank you for the review. Quick update to all. The Internet issue is now resolved. We have been upgrading the system
and we experienced a few glitches in the process. Thanks for understanding.

The Front Desk team has been briefed and training is currently underway.

Thanks again for the feedback.

With warm regards,

Peter Fenwick,
General Manager
Flora Creek & Park Hotel Apartments
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Abu Dhabi, United Arab Emirates
Senior Contributor
46 reviews 46 reviews
19 hotel reviews
Reviews in 22 cities Reviews in 22 cities
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed March 6, 2011

Management complied with my request for two suites on the same floor. We were pleasantly surprised to find a Metro stop just across the street. Location near Diero City Center Mall was very convenient for the teenagers in our party. Directions on their website (very important in a city with no addresses) are not very good for anyone coming from any place besides the airport. The lobby is satisfactory, not glamorous. Desk clerk was thorough and helpful. Check-out was slowed by their unexpected requirement for housekeeping to check the room before we could check out. The suites are large and include all the amenities one would hope to have in a suites hotel. The pool is on the shady side of the hotel. The spa services are reasonably priced, but it would have been nice to have access to manicure and pedicures. Service came promptly when called. They advertise 'value items' on their room service menu, but none were available when we attempted to order them. The hotel is an excellent value, good location and highly satisfactory experience overall.

  • Stayed March 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PeterFenwick, General Manager at Flora Creek Deluxe Hotel Apartments, responded to this review, March 9, 2011
Dear Valued Guest,

Thank you for taking the time to spare with us all your thoughts. Lots of positives to be taken and a few little areas where we can improve. Check out time process has been streamlined and should show results. I am watching this closely.

I am also currently working on the manicure and pedicure issue...Watch this space!

With warm regards,

Peter Fenwick,
General Manager
Flora Creek & Park Hotel Apartments
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
1 review
4 of 5 stars Reviewed March 3, 2011

Very good Hotel apartments with good heated pool. Excellent locationwalking distance to shopping center. Apertments are very good.

  • Stayed February 2011, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PeterFenwick, General Manager at Flora Creek Deluxe Hotel Apartments, responded to this review, March 6, 2011
Dear Mr. Nadeem,

Thank you so much for your kind words. It is so nice to receive such positive comments about our hotel. Truly Motivational!
Look forward to welcoming you and your family back in the future.

With warm regards,

Peter Fenwick,
General Manager
Flora Creek & Park Hotel Apartments
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Flora Creek Deluxe Hotel Apartments

Address: Port Saeed Road | Deira, Dubai 119062, United Arab Emirates
Location: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #71 of 499 Hotels in Dubai
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Flora Creek Deluxe Hotel Apartments 4.5*
Number of rooms: 180
Official Description (provided by the hotel):
Facing the Dubai Creek & steps away from Deira City Centre, Flora Creek Deluxe Hotel offers luxury full service hotel operations and self catering facilities and is just 2km from Dubai Airport. These suites have separate living/dining areas as well as well-equipped kitchens,en-suite bathroom for each bedroom.Guests of the Flora Creek can enjoy the hotel's Serenity Spa & Wellness Centre,IDD facility and voice mail, high speed and wireless internet connectivity, in-room safety deposit box and satellite television as well as the on-site restaurant Olive Tree plus a coffee shop. Breakfast times are 7:00 to 11:00. ... more   less 
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