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“good....” 4 of 5 stars
Review of Oaks Liwa Heights

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Oaks Liwa Heights
4.0 of 5 Hotel   |   Jumeirah Lakes Towers, Dubai 4443, United Arab Emirates   |  
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Ranked #235 of 487 Hotels in Dubai
Abu Dhabi, United Arab Emirates
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
“good....”
4 of 5 stars Reviewed May 24, 2014

it was a nice time to spent @ hotel came for a business purpose
very nice staff helpful... housekeeping should more effective food quality is more good
nice speedy check in and checkout .... all the best ....

Room Tip: top floor..
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  • Stayed February 2014, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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43 reviews from our community

Traveler rating
    6
    23
    9
    3
    2
See reviews for
10
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4
19
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
  • English first
  • French first
  • Italian first
  • Any
English first
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed April 24, 2014

Stayed in this hotel last year but wasn't able to find time to review my stay in this property. I booked for a month stay and the service has been consistent all throughout. The apartment was very spacious, kitchen was clean and there is a balcony overlooking the JLT and Sheikh Sayed Road. It is very close to the metro and the lake nearby was good if you wanna run outdoors instead of hitting the gym. Russel from Sales took good care of us arranging everything prior to our arrival until we left. Thank you for making our stay wonderful!

  • Stayed September 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jijesh V, Manager at Oaks Liwa Heights, responded to this review, April 27, 2014
Dear Guest,

Thank you for choosing to stay at the Oaks Liwa Heights Hotel Apartment, Dubai and we are very pleased having you with us.

We were delighted to know that you have liked the hotel and its overall facilities, spacious apartments, location, service and our staff.

Meanwhile, we look forward to welcoming you back once again at The Oaks Liwa Heights Hotel Apartment.

Kind Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dumbarton
Top Contributor
83 reviews 83 reviews
21 hotel reviews
Reviews in 28 cities Reviews in 28 cities
44 helpful votes 44 helpful votes
5 of 5 stars Reviewed March 12, 2014

I stayed here last week with a friend who has lived in the Liwa for the last year. The apartments are spacious,well equipped with stunning views. It was lovely to sit on the balcony and watch the city move. The cleaning service was very good and the staff were very helpful. I didn't eat in the restaurant so cannot comment on this but there are loads of restaurants and cafés around the lake so great choice and they all deliver to your room. I can recommend Baldwins cafe beef stroganoff I had it delivered on Monday night and it was fab.there is a small supermarket just at the bottom of the hotel which is very well stocked and they also deliver. All in all it's a good place to stay

  • Stayed March 2014, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jijesh V, Manager at Oaks Liwa Heights, responded to this review, April 27, 2014
Dear Guest,

I am delighted to read your review and thank you for taking the time to write such an excellent feedback regarding your recent stay at Oaks Liwa Heights Hotel Apartment, Dubai.

I am also pleased to know that you had a wonderful stay and thank you for all your appreciation on the overall facilities, service and our staff.

I will certainly share your kind words with all our team and we really look forward to welcoming you back in the very near future

Kind Regards,
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India
Top Contributor
96 reviews 96 reviews
35 hotel reviews
Reviews in 33 cities Reviews in 33 cities
70 helpful votes 70 helpful votes
1 of 5 stars Reviewed January 30, 2014

We stayed at this property for 3 nights in the 3rd week of january 2014. We had booked it online and chose the "golf facing rooms" because we love the game and it is a treat to see the green course from the balcony.The first (negative) surprise was that there was NO golf course view from anywhere in our apartment (apt number 604). On complaining to the reception about the same, we were told that "The view was there but now there is a building that has come up which is obstructing the view" !!! We realised that the "obstructing" building was made 2-3 years ago and since then none of the rooms have any golf view!!! We suddenly felt cheated and told the same to the reception, but except of "sorry" they were not ready to move us into any other room. After the first night, they offered to move us to room 1405 which had the exact same view (no golf course view) as room 604, and hence we declined their offer. Second negative is that the hotel only provides 2 (small size) water bottles for the entire stay and NOT daily. Third negative was that our apartment and room was not cleaned/bed not made/towels not replaced etc etc on the third day. We left the hotel at 11am and returned back by 11pm, and we see that nothing has been touched and no cleaning has been done. When we complained to the reception, all they have to say is that "sorry, but the housekeeping staff is not available right now and they will clean it tomorrow". I would not recommend this hotel or management to anyone. Service was bad and marketing/sales has cheated us by promising a room view which has been non-existent since last 2-3 years.

Room Tip: Do not be mislead by the marketing/sales of this hotel. They promise golf view, but NONE of their ro...
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  • Stayed January 2014, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jijesh V, Manager at Oaks Liwa Heights, responded to this review, February 10, 2014
Dear Mr Madhur,

Thank you for your feedback via tripadvisor. I would like to take this opportunity and respond to your concerns. I am glad that you found our beautiful apartment very spacious. I am truly sorry to read of your concerns regarding the disappointment with the view from your room during the stay , please allow me to apologize for any inconvenience caused. Your valued opinion on daily complimentary water during the entire stay is noted and passed it on to the upper management for required action. Your constructive feedback on room cleaning is noted and my sincere apologies for the service shortfall. Rest assured that the respective departments involved are informed and necessary corrective action has been taken.

We hope that the unfortunate experience will not prevent you from returning to Oaks, kindly contact me on smliwaheights@theoaksgroup.com.au for your future bookings and I will personally ensure that you will have our best attention and service. Our focus remains on delighting our valued guests.

Kind regards ,

Jijesh
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Villa Hills, KY USA
Contributor
15 reviews 15 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed November 18, 2013

I have been living at the Liwa Heights Oaks for an extended business stay of 6 months and have found my time here to be quite enjoyable. My apartment is quite large with a great view of the lake – service has been excellent and the front desk staff friendly and helpful. The closest location with alcohol is the Bonnington. Otherwise the are several pharmacies, groceries and restaurants in close proximity to the hotel.

Room Tip: Lakeview is worth the premium
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  • Stayed May 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jijesh V, Manager at Oaks Liwa Heights, responded to this review, January 3, 2014
Dear Guest,

Thank you for sharing your wonderful review on tripadvisor. I was extremely pleased to read you enjoyed your stay with Oaks Liwa Heights. I will make sure to share your kind comments regarding the service you experienced with the team. We look forward to welcoming you back during your next visit to Dubai.

Thanks and regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Top Contributor
65 reviews 65 reviews
54 hotel reviews
Reviews in 50 cities Reviews in 50 cities
88 helpful votes 88 helpful votes
4 of 5 stars Reviewed November 18, 2013

Lovely apartment with terrific views across the lake to the Marina and even a glimpse of The Palm beyond it, excellent location but walk to the nearby Metro is no fun in the intense heat so better to hire a car. Petrol is so cheap it becomes very economical (all hire cars seem to be automatics by the way) though taxis are a bargain and for a shortish journey cost less than a London underground ticket.. There is a spacious underground car park beneath Liwa Heights so no problem with parking and anyway there are car parks all over the city that are either entirely free or charge a negligible amount.

The actual apartment was very good with high ceilings and spacious rooms, the kitchen and bathroom were fine too and there is a good sized balcony to eat breakfast on or simply sit out on after sunset and enjoy the buzz of the city and the night time sky-line. Very satisfied with the cleaners, ours was the sweetest politest young man, Mokul, I think his name was, eager to help with nothing too much trouble and a air-con problem was dealt with immediately by a courteous engineer: all the staff here are first rate,

Complaints? the net curtains in our apartment could have been cleaner and I prefer the water in the shower to be hotter, but all in all this is a perfectly acceptable place to stay in a very nice area which is both residential and commercial. We sometimes ate in nearby restaurants (Baldwin's is especially good) and shopped at Needs and Wants 24 hour supermarket for essentials and were delighted to discover they will carry your shopping back for you if you have bought a large amount.

Will definitely be going back - both to Dubai and Liwa Heights.

Room Tip: Try for a room on the upper floors facing west for the best views.
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  • Stayed November 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colombo, Sri Lanka
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed November 9, 2013

The single apartment I got is spacious with a kitchen with all facilities, good bathroom and one in three days cleaning service. The bedroom - cozy. The staff are very friendly and helpful and hotel is conveniently located if you are interested in visiting the Marina area more often or your work/client is in the Jumeriah area. If you need anything checked in your room - washing machine, internet etc.. the maintenance team turns up just 5 minutes after calling.

A supermarket with affordable rates = Carrefore, is just across the road, with a 24 hour shop - Needs and Wants, just close by. A range of restaurants are available at walking distance - Lebanese, Chinese, French Pizzeria, Burgers etc.

The outdoor swimming pool is 6 feet on both sides with another small swimming pool where kids and adults can relax in. Though there is no life guard at all!

Down side: the washing machines are bit tricky in most room with the door needing to close well before it starts up. Had a hard time getting it to start. The toaster is manky - stay away from it. And my own towel went missing (another writer had written on the same), and breakfast ain't that nice. Away from the city, you need to take a cab ride or the metro (latter is quite a walk away, but you can stroll there in the eve when the sun is not glaring down on you).

All in all, a pleasant experience.
Would definitely choose the same place if I return.

Room Tip: Rooms further up give better view. Ask for lakeside view.
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  • Stayed October 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Oaks Liwa Heights

Address: Jumeirah Lakes Towers, Dubai 4443, United Arab Emirates
Phone Number:
Location: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Swimming Pool
Hotel Style:
#178 Luxury Hotel in Dubai
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Oaks Liwa Heights 4*
Number of rooms: 160
Official Description (provided by the hotel):
Oaks Liwa Heights Hotel offers short and long stay, four star apartment accommodation. The close proximity to Emirates & Montgomery world class Golf Courses, Beaches, Palm Jumeirah and major shopping malls, puts Oaks Liwa Heights in the perfect location for business and pleasure. Fully furnished, contemporary and tastefully designed One & Two Bedroom apartments offer comfortable living style with facilities including swimming pool, gymnasium, squash court and much more. ... more   less 
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Also Known As:
Oaks Liwa Heights Hotel Dubai
Oaks Liwa Heights Dubai

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