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“Needs work on customer loyalty” 3 of 5 stars
Review of Holiday Inn Dubai - Al Barsha

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Holiday Inn Dubai - Al Barsha
4.0 of 5 Hotel   |   Sheikh Zayed Road, Al Barsha 1 | PO Box 115443, Dubai, United Arab Emirates   |  
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Ranked #130 of 499 Hotels in Dubai
Certificate of Excellence 2014
London, United Kingdom
Top Contributor
136 reviews 136 reviews
26 hotel reviews
Reviews in 26 cities Reviews in 26 cities
73 helpful votes 73 helpful votes
“Needs work on customer loyalty”
3 of 5 stars Reviewed February 11, 2013

I am going to review this hotel as a loyal business customer. I have been staying at this hotel the past year and a half and still to this day the only people who recognise me are the Front Office Manager and the doorman. I have stayed at this about 6 times in a year. My last visit war as recent as November and I returned back in January. No recognition of me a Gold Member and a returning guest for the past year or so.

Now you may be thinking why do I stay here well its simple. Excellent location and value for money. As a business traveller its nice to go somewhere where you are recognised and appreciated. It makes the trip away from your family more easier.

If this hotel can improve their acknowledgement of loyal customers then this would be a perfect hotel for me.

Room Tip: Ask for a room facing Sheikh Zayed Road. These rooms are larger.
See more room tips
  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnnAlBarsha, Public Relations Manager at Holiday Inn Dubai - Al Barsha, responded to this review, March 9, 2013
Dear Connect Traveller,

Greetings from Holiday Inn Dubai - Al Barsha!

Thank you for reviewing us on TripAdvisor.

You comments are very valuable and we are currently conducting refresher training sessions to our colleagues to reinstate the importance of guest recognition.

We hope to welcome you back soon.

Best regards,

On behalf of Ms. Kezia
Devini Naicker
Marketing Coordinator
Holiday Inn Dubai - Al Barsha
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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652 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (136)
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English first
Contributor
18 reviews 18 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed February 3, 2013

Stayed another 2 nights here and still very good.
Service is good and with the corporate rate its good value.
Very accessible from the airport via the Metro at Sharaf DG and the Mall of the Emirates is a short walk.
Breakfast nice with freshly cooked eggs always a plus.

Only slight comment - Sky News UK would be nice on the TV choice

  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnnAlBarsha, Public Relations Manager at Holiday Inn Dubai - Al Barsha, responded to this review, March 3, 2013
Dear Mr. Karderby,

We truly appreciate your kind comments regarding your recent stay at Holiday Inn Dubai - Al Barsha. Informative feedback such as yours inspires us to consistently provide our guests with the superior level of service they have come to expect from the Holiday Inn brand.

Your generous praise to our accommodation, facilities and location are very gratefully received and they are really helpful to all TripAdvisor readers.

We will certainly consider getting Sky News UK

Thank you for sharing your thoughts!

We look forward to once again make your stay with us an exceptional one!

Best Regards,

On behalf of Ms. Kezia
Devini Naicker
Marketing Coordinator
Holiday Inn Dubai – Al Barsha
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sollentuna, Stockholms Län, Sweden
Senior Contributor
49 reviews 49 reviews
25 hotel reviews
Reviews in 31 cities Reviews in 31 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed February 1, 2013

This hotel is perfectly maintained with a fitness center and an outdoor pool at the rooftop. The staff was very helpful and sympathique! The double room we were given was quite big and cleen. Though we had our room facing the big and noisy Sheik Zayed Road, it was all quiet in the room.
The hotel is situated close to the metro station and only a 5-minutes walk from Mall of the Emirates.
The only minus I can come to think of is the area around the hotel, which is quiet boring. Mostly office buildings and some other hotels. But as the metro was so close, there was not a bigger problem.

Room Tip: Some of the rooms are situated inside the building with the window facing the atrium, which meens th...
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  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnnAlBarsha, Public Relations Manager at Holiday Inn Dubai - Al Barsha, responded to this review, March 3, 2013
Dear Ms. Annelita,

Greetings from Holiday Inn Dubai - Al Barsha!

We thank you for taking time out to convey your appreciation and commendation through TripAdvisor. We really appreciate your feedback!

Once again, we would like to thank you for your time and initiative taken. We at Holiday Inn truly believe that your continuous support will enable us to deliver services which are synonymous with Intercontinental Hotel Groups highly guarded reputation.

Thank you very much and we are looking forward to welcoming you back to our hotel as one of our most valued guests!

Best Regards,

On behalf of Ms. Kezia
Devini Naicker
Marketing Coordinator
Holiday Inn Dubai - Al Barsha
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Budapest, Hungary
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 31, 2013

I have stayed at the Holiday Inn Al Barsha previously & returned again for another business trip combined with some holiday too. As always the staff are excellent & very professional in all of their roles. The hotel is a short walk away from the Mall of the Emirates with its indoor ski activities. I would highly recommend this hotel for both business & pleasure to anyone wanting a high standard of accomodation as well as value & professional service from all of thier staff. The only area of improvement would be to have a shuttle bus from the airport as the taxi lines at Dubai Airport are very long with so many international flights arriving at the same time.

  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnnAlBarsha, Public Relations Manager at Holiday Inn Dubai - Al Barsha, responded to this review, March 3, 2013
Dear Mr. Bob,

Greetings from Holiday Inn Dubai - Al Barsha!

We truly appreciate your kind comments regarding your recent stay at Holiday Inn Dubai - Al Barsha. Informative feedback such as yours inspires us to consistently provide our guests with the superior level of service they have come to expect from the Holiday Inn brand.

Your generous praise to our accommodation, facilities and location are very gratefully received and they are really helpful to all TripAdvisor readers.

We do provide chargeable transfers to and from the airport, so perhaps next time you may want to consider it rather than waiting for a taxi.

Thank you for sharing your thoughts!

We look forward to once again make your stay with us an exceptional one!


Best Regards,

On behalf of Ms. Kezia
Devini Naicker
Marketing Coordinator
Holiday Inn Dubai – Al Barsha
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuwait City, Kuwait
Contributor
11 reviews 11 reviews
8 hotel reviews
Reviews in 5 cities Reviews in 5 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed January 31, 2013

Holiday Inn Al Barsha was different to Holiday Inn Rigga. The Hotel, located in Al Barsha next to the Metro Station with few restaurents around. As the hotel is located away from the city, Taxi was expensive to get to Deira etc. Using a Metro with Taxi would be economical if you have the time.The entrance and reception area was good. Check in took some time as there were other guest for checkin at the same time and only 2 staff were available. The rooms were neat, clean and with all the modern amenities. Complimentary water, internet, Newspaper and coffee maker was included. The Room service menu had limited indian choice and was a bit expensive. Breakfast was served in a restaurent in the lobby and was quite good.

Overall a hotel with good ambience and well managed.

Room Tip: Metro station is just 2 minutes away from the hotel and cheaper as compared to Taxi .
See more room tips
  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnnAlBarsha, Public Relations Manager at Holiday Inn Dubai - Al Barsha, responded to this review, March 3, 2013
Dear Guest,

Greetings from Holiday Inn Dubai - Al Barsha!

Thank you for the valuable time you've spent in sharing your comments through TripAdvisor. We are really happy that you have been satisfied on your recent visit to our hotel.

Certainly, we will do our level best to look after those areas which require improvements and enhancements.

Again, thank you so much and we look forward to welcoming you back to our hotel in the near future.

Best Regards,

On behalf of Ms. Kezia
Devini Naicker
Marketing Coordinator
Holiday Inn Dubai – Al Barsha
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Patna, India
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed January 29, 2013

I stayed here at Holiday Inn with my wife for 2 days. Had a wonderful experience staying here. I was coming back home from my ship and wanted to stay in Dubai for holidaying. I got a room booked right away, on the spot for a good price.
Services offered were great and amenities were excellent. Would love to come stay here again and I suggest everybody going to Dubai to try this hotel. I bet you can not feel less than wonderful.

  • Stayed February 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnnAlBarsha, Public Relations Manager at Holiday Inn Dubai - Al Barsha, responded to this review, March 3, 2013
Dear Guest,

Greetings from Holiday Inn Dubai - Al Barsha!

Thank you very much for the comments you have mentioned to our hotel though TripAdvisor!

The management and the entire team of Holiday Inn Dubai - Al Barsha are very happy to know that you have been satisfied with our services.

Be rest assured that the same quality of excellent services will be extended to you on your next visit.

Looking forward to welcoming you back to Holiday Inn Dubai - Al Barsha!

Thank you.

Best Regards,

On behalf of Ms. Kezia
Devini Naicker
Marketing Coordinator
Holiday Inn Dubai – Al Barsha
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
bangalore
Contributor
13 reviews 13 reviews
13 hotel reviews
Reviews in 11 cities Reviews in 11 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed January 27, 2013

As I write tha review I'm waiting for my flight back from Dubai.
Had stayed for two nights here. I must say the staff is courteous and well trained to attend the guests. Must thank Tarak Bhatt the night duty manager for welcoming us and providing all info when we walked in at 2 am . Giving us complimentary wifi was a nice little touch as well .
Rooms were maintained well. We had a good dinner at Gharana with live ghazal band. Was memorable. Thanks to Smriti of Gharana for being attentive and helping us with various requests.
I give 5 stars for the customer service .
Coming to the cons: though we were at the 2nd floor the non smoking zone , during the first night towards the door side there was strong cigarette smell not sure where it came from but was very uncomfortable for me suggest the staff take care of putting smoker guests only in the smoking zone and make it a policy to ban any form of smoking in rooms or lobby in non smoking zone.
Second the shower head needs to be changed to make bath more comfortable . Also to get into the bath tubs becomes difficult for elderly people and people who have joint issues.
Pls make it more user friendly.
Third , huge disappointment with break fast buffet , I couldnt find much choices/varieties with cuisines unlike what I had in holiday inn Thailand.
Apart from these rest were fine and would like to come back again .

Room Tip: Rooms on top would give better view of Burj al arab
See more room tips
  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnnAlBarsha, Public Relations Manager at Holiday Inn Dubai - Al Barsha, responded to this review, March 3, 2013
Dear Guest,

Greetings from Holiday Inn Dubai - Al Barsha!

Thank you for your kind comments on TripAdvisor. We are very pleased to hear that you were happy with our services and facilities, certainly we shall do our level best to improve on those areas which require it.

We have passed on your praise to Tarak and Smriti, they were very happy for the recognition.

Looking forward to welcoming you back soon.

Best regards,
On behalf of Ms. Kezia
Devini Naicker
Marketing Coordinator
Holiday Inn Dubai - Al Barsha
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Dubai - Al Barsha

Address: Sheikh Zayed Road, Al Barsha 1 | PO Box 115443, Dubai, United Arab Emirates
Phone Number:
Location: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#57 Spa Hotel in Dubai
#84 Family Hotel in Dubai
#99 Business Hotel in Dubai
#102 Romantic Hotel in Dubai
#116 Luxury Hotel in Dubai
Price Range (Based on Average Rates): $
Hotel Class:4 star — Holiday Inn Dubai - Al Barsha 4*
Number of rooms: 310
Official Description (provided by the hotel):
Holiday Inn Dubai - Al Barsha is centrally located on Sheikh Zayed Road next to Mall of the Emirates (Ski Dubai) and Sharaf DG Metro Station. In close proximity to all major business districts and close to Dubai’s major leisure and entertainment hubs. The hotel is a 20 minute drive to Dubai International Airport and 45 minutes to Abu Dhabi International Airport and Ferrari World on Yas Island. It offers 310 elegant rooms including 95 spacious suites equipped with the latest facilities keeping in mind the guests comforts and needs. You will be pleasantly surprised with the awe inspiring atrium of over 6 floors housing the piano lounge and networking facilities offering free WIFI. The hotel features a variety of fabulous dining outlets – Royal Budha – Fine Dining Thai, Gharana – specialty Indian restaurant with live music and The Gem Garden - an all Day dining offering Continental cuisine. Our sophisticated Sports bar, The Q, is designed to deliver a winning blend of entertainment and atmosphere. Indulge in a hearty game of pool or watch a live sporting fixture on massive cinema screens. ... more   less 
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Also Known As:
Holiday Inn Dubai-Al Barsha Hotel Dubai

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