Check in/out were good.
Room also ok.
The location is near the marina, and also the Marina mall nearby.
Fitness ok regarding the cardio aspect
Breakfast good with fresh fruits, and good omelett made upon asking.
But a big downside, and this is the story:
Checked in late sunday, and were told breakfast wasnt included,which it should be because the room was booked with Sas Eurobonus points.
Was told to get decision monday morning. Same discussion on Monday. 2 times.
Same discussion Tuesday, still no word from the Front desk manager.
Wednesday still no word from Front Desk Manager, and know I thought it had gone too far, so I emailed Radisson Head Office in Dubai about the issue.
Then, in the afternoon I got an email saying that they were sorry for the mistake, and everything should be corrected.
On thursday we checked out.
I feel sorry for the reception staff,who were most helpful at everytime, but the ignorant Front Desk manager didnt even bother to get out and talk to me even though he was sitting in the back office.
But in all fairness, it did get solved in the end, and the reception staff were great.
But the manager aint impressive at customer handling
- Official Description (provided by the hotel):
- With fine design elements by Matteo Nunziati, all apartments at this Dubai accommodation provide a kitchenette and balcony with expansive views. Services include Free high-speed Internet access, an underground car park and free shuttle service to Jumeirah Beach and world-class shopping malls. The hotel offers a handicap-accessible apartment and 31 smoking apartments. ... more less
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- Also Known As:
- Radisson Blu Residence, Dubai Marina Hotel Dubai
- Dubai Radisson