Positives: Spacious Rooms, Nice breakfast, descent prices, nice service at the restaurants.
Negatives: Bad service at the reception: I am an SPG Gold Member. I booked and payed for a non-smoking preferred room. When checked-in I was told that since I am a Gold Member I was "upgraded" to a preferred room. I told them that I was paying for such a room so do not tell me that you upgrade me! ! ! They did not say or do anything after that to fix their false statement! When entered the room, I realized from the smell that this was a smoking room. I called the reception and told them about this problem and their answer was that the preferred rooms were all full and in the next days if there was availability they would change us. However, when i searched through SPG.COM 10 minutes later, I found out that there were more than 3 available non-smoking preferred rooms. I went immediately to the reception and told them that. Their response was "The rooms were just been freed out"!!! . I had to search the internet to find out about their lie in order to change us room into a non-smoking! This behavior is unacceptable!
- Official Description (provided by the hotel):
- A four star property located on Sheikh Zayed Road which features 384 guest rooms and suites, 4 restaurants including a pub, and a 43rd floor rooftop sky bar. It is only a few minutes away from Dubai Mall, Burj Khalifa, Dubai Int'n Financial and Exhibition Centers and Dubai Metro. Provides free bus shuttle to beach & major shopping malls. Find us on Facebook and Twitter. ... more less
- Reservation Options:
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- Also Known As:
- 4 Points By Sheraton Sheikh Zayed Road Dubai
- Four Points By Sheraton Sheikh Zayed Road Dubai Hotel Dubai
- Four Points Dubai
- Dubai Sheraton
- Dubai Four Points