We have just returned from an 8 night stay at The Atlantis. From previous reviews I can say that I was a bit apprehensive about our trip, having previously stayed at Mina Al Salam.
However, I cannot see what there is to moan about. But then again you cannot please some people!
Check In - We arrived just after midnight and check in was swift and efficient, we were in our room and luggage delivered within 10 minutes of arriving. We were upgraded to an Atlantis room, which faced onto the Palm, with excellent views of the palm, Royal Pool and the Burj Al Arab. We were celebrating our wedding anniversary and my sisters 40th birthday, my sister was provided with a beautiful birthday cake and we were also left chocolates in our room. The balcony was small, but to be honest we only used the room for sleeping and changing.
Room - the rooms were spacious and always well cleaned, the only thing that was missing was a toilet brush, although it certainly never crossed my mind to moan about it. We had turn down service every night, and were left water after they cleaned the room and also after turn down. The beds were large and extremely comfortable, the bed linen was simple but nice. The only thing I really missed was a dressing area with a dressing table, as there really was nowhere to plug your hair dryer in and sit and dry your hair, a small gripe, but it didn't spoil my holiday.
Pools & Sea - Both pools were nice, but we preferred Zero entry pool as it was much quieter than the Royal pool. Atlantis seems to have taken on board some previous comments, as they now provide cold towels at 12.30pm, iced lollies at 1.30pm and sun glasses cleaning at about 2.30pm....all free of charge.
The sea was calm and lovely and warm, although very salty, but made floating very easy!!! there is a little bit of coarse sand just as you enter the water, but certainly not as previous reviewers have said, no way could you say it was pepples, and as for the jelly fish, I did see one small jellyfish, but also saw a child throwing sand all over it and the childs mother laughing at her sons actions....so i'm not surprised people are getting stung if this is how people are treating them....and bear in mind the sea is where they live!!!! and theres nothing the hotel can do about jellyfish being present in the Sea!!!
Staff - All the staff were extremely friendly and everyone said good morning, good evening etc...We certainly had no complaints about any member of staff, and we had excellent service throughout our stay.....Service where service is due is what I say...
Aqua-Adventure - We went most days and had a great time, it's certainly excellent if you have children as you can stay there all day. I have been to Wild Wadi and other water parks in the Middle East and this water park is just as good. The food in the Water Park is pretty standard for this type of venue - fast food - burgers, pizza's and wraps and french fries.....it's no different to any other water park in the Middle East...what do people expect???? a 5* gourmet meal???
Restaurants - some of the Restaurants were pretty expensive, but the hotel had specials on every day, and the food in the Restaurants was no more expensive than the Restaurants at the Mina Al Salam. However, we only ate at one of the hotel Restaurants - Seafire, I had a lovely meal, however, my sister and my husband ended up with suspected food poisoning from this Restaurant....it may have been from the peppercorn sauce they both had, and my husband ended up not leaving our room for 2 days!!!
Breakfast - This was included with our stay and always plenty of choice at Saffron and Kalaidoscope, we never once had any wait to be seated.
General - Although the hotel is a little way out, taxis are cheap..just over £5 to go to Emirates Mall...and Madinat Jumeirah, there was 5 of us so only £2 return each, it was slightly more to go to Dubai Mall, but worth visiting just to see the water fountains.
Some hotel guests did hang their washing over the balcony which did spoil the look when approaching the Hotel...and that is something the Hotel should address. I cannot say that we came accross any lager louts in the hotel and if people choose to wear football shirts it does not mean they are are a lout, and surely it is everyones preference on what they wear.
We enjoyed our stay at The Atlantis and would consider returning, I would certainly reccommend this hotel to families, but if you are a couple wanting a quiet restful holiday this hotel may not be for you.
- Official Description (provided by the hotel):
- Atlantis is the majestic resort in Dubai situated on The Palm, a man-made island that has captured the world’s imagination with its magnificent scale and ingenuity.From the moment you arrive, you will be immersed in a dazzling world of imagination, pleasure and 5 star luxury. The resort offers relaxation and thrills for couples and families alike, including a landmark hotel, unique marine habitats, an exhilarating water park, pristine white beaches, world-class cuisine, indulgent spa and cosmopolitan boutiques. To stay or visit is to live out your dreams amidst warm Arabian seas. ... more less
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- Also Known As:
- Atlantis The Palm Dubai
- Atlantis The Palm Hotel Dubai