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“Once In A Lifetime - DO IT!!!!!!!!!!!!!!” 5 of 5 stars
Review of Atlantis, The Palm

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Atlantis, The Palm
5.0 of 5 Hotel   |   Crescent Road | The Palm, Dubai, United Arab Emirates   |  
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Hotel amenities
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Half Board Offer
Ranked #52 of 499 Hotels in Dubai
Dorset
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4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
“Once In A Lifetime - DO IT!!!!!!!!!!!!!!”
5 of 5 stars Reviewed July 5, 2009

My husband and I visited Dubai for the second leg of our honeymoon. After reading the reviews on here I was slightly concerned, however I needn't have worried it was amazing. Yes it is expensive but you can still enjoy yourself without spending a fortune. You cannot expect to go to a five star hotel and not pay for it.

We arrived early 5.30am and were given a room immediately, even though check in wasn't until 2.30pm. The rooms were gorgeous lovely marble bathroom and huge bed!!. As we were on honeymoon we received a beautiful handmade chocolate sculpture with chocolate dipped strawberries and a hand written congratulations card - what a lovely touch!!

We had the chocolate fountain for breakfast in the Saffron restaurant - got to be done ! and visited Aqua adventure - out of this world. If you want a totally different experience, then the Atlantis is for you, we would definitely go back!!

If you are on a budget though it is expensive, but worth it, especially for a honeymoon!!!

  • Stayed June 2009, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Dubai, United Arab Emirates
1 review
2 of 5 stars Reviewed July 5, 2009

Stayed at Atlantis for a week..We've previously stayed at jumeirah beach and mina a salaam and i would say they were 10 times better than Atlantis the service i recieved was the worse i have in any hotel. From first glimpse the hotel is amazing looking and i cant say nething was wrong with the look of the hotel but as time went on I dont know if i just went at the wrong time but the people working there didnt have a clue if i asked them a question..( so annoying and frustrating!)twice i was given the wrong time for the shuttle to the malls.Went to dolphin bay no cabbies came for 45 mins waited there in the scorching heat at midday and on top of that a cabby came and picked up two randomos walking by and turned round and went off! complained and the lady acted like a was crazy saying thats not possible i would never ever return to the hotel. Also mum and dads room AC broke and they dint even offer them another room, but on a lighter note the waterpark was reallly good and the food in the restaraunts was topclasss.. :) so i would visit them. Alsoo! i kno im a moanbag but i was really expecting something great we paid for two rooms £600 pounds a night and still we had to pay for the spa! I'd rather try out Al Qasr next time since the service i recieved in jumeirah hotels was excelllent!.. and at the end of my stay the staff who i was checking out with asked how was your stay i mentioned i dint enjoy it as much as i expected and she ignored me and smiled .. argh sucha bad stay wish i had one like the other reviews :(

  • Stayed June 2009, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
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birmingham
1 review
5 of 5 stars Reviewed July 5, 2009

I have stayed in the burj ala arab,the one and only.The Atlantis is an amazing hotel yes it is very disney land style but far from cheap and tacky,The service is so amazing they did anything we requested for and the food was outstanding.The waterpark was so fun and i would tell everyone to stop at this hotel,It isnt that expensive but people who moan that they cant afford things or its too expensive should then go some where cheap and not put down such a great hotel.It has one of the best rated clubs in Dubai and there is plenty of restaurants to choose so you dont have to pay lots if you dont want to.Th erooms are great we were on the 22nd floor and the veiw was so romantic with the sun set,I travel all round the world and would rate this as amazing,Why would this hotel have such a great opening with the biggest firework display and have kylie open it if its so horrible.And there thursday night firework display is better than londons new year display is that not saying something

  • Stayed June 2009, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Scotland
Senior Reviewer
7 reviews 7 reviews
Reviews in 5 cities Reviews in 5 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed July 4, 2009

We travelled as a young family of four to Atlantis, Palm Jumeirah at the end of June 2009. The hotel was stunning even though it was night time when we checked in. The foyer was spectacular it had huge glass ornamental fountain and scallop fountains everywhere. Almost every direction there was something interesting to look at. We were transfixed with the floor to ceiling Aquarium which depending on where you dined, stayed or played can be viewed directly within the hotel.
Our Atlantis deluxe room was nothing special.. It was standard, two twin double beds, flat screen Samsung T.V, hair dryer, mini fridge, tea making facilities and a sliding door open plan bathroom with separate toilet & bidet, separate shower.
The selection of restaurants were impressive but expensive. One must try Saffron located in the West Towers for the Oriental & Asian fusion breakfast (full hot breakfast & continental also available)....the Dim sums are mouth watering - a culinary delight! They serve Japanese breakfast, miso soups, noodles, fish curries, daal curry...endless list.
The Lost Chambers was well worth a visit with the children.The souvenir shop offers little choice and extortionately priced.
Within the resort the children would find the Kids Zone, Fun zone, Club Rush (for
teenagers) or the Internet Cafe. Outdoor there is also a trampoline, ping pong, table tennis tables. Lots to-do for all ages.
The staff are very courteous and security is good.
Aqua adventure is amazing especially the Shark tunnel ride. There is the fun Splashers water adventure for young ones. But beware of the Rapids & Torrent rides....if you have very young children or are a non-swimmer don't attempt it. If you fall off the inflatable dingy the water is very deep! it is also very busy and even with life guards just be cautious. Overall we had a wonderful experience, although the resort is so busy it feels abit soul less.

Stayed June 2009, traveled with family
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bristol
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 4, 2009

Just returned from a short break at Atlantis, having previously stayed 3 nights at the Mina a salam, and 2 nights at the burj al arab 4 years ago. Asked for room upgrade cheekily, and was personally escorted to a 12 th floor large room, with views of the palm.Room was typically up to standard,large bathroom with good quality shampoos, gels etc. Every member of staff said hello when passing, even had the lift button pressed for us. The overall standard and finish of atlantis was very high,giving the right impression youve spent your money well. The restaurants were very expensive, and we dined wherever we ended our day,which was much cheaper.The aqua park was superb,and spent several hours each day being silly. The lost chambers was also very good.As guests get free access to both it makes for a great value destination. Breakfast was also superbly varied,kept us going all day,but can be a que to get in.If its an upmarket hotel with ambience to suit then may be stay elsewhere, but for families i dont think theres much to beat it with only a 7 hour flight. Limo from airport £25, taxi to airport £12. Driving time barely half an hour.When dubai is finished goodbye florida. Ps you must try the skiing .

  • Stayed June 2009, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
southwales
Senior Contributor
21 reviews 21 reviews
17 hotel reviews
Reviews in 20 cities Reviews in 20 cities
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed July 3, 2009

after reading previous reviews about prices i was a bit worried but even though prices were high they were not as bad as i was expecting. Breakfast was wonderful there was 2 restaurants to have breakfast both on either side of the hotel i found the saffron one the best. the hotel was lovely and the staff very helpful and friendly nothing was too much trouble for them. the bed in my room was the most comfortable bed i have ever slept in and everything in dubai was immaculate and clean.

the heat was unbearable and i was not able to sunbath on my lounger to sunbath i had to sit in the pool constantly, the hoods on the loungers were a god send and you also had to put towels on top of the hoods to block out the sun. the water park was slightly cheaper than the hotel for drinks a coke in there was 12 dirhams and 17 in the hotel. a kids meal in the water park was 35 dirhams the water park was nice but due to the heat it was too much effort to walk around and go on the slides.

the lost chambers was a load of rubbish and i would not have been happy if i had to pay to go in there luckily as residents it was free. we took a taxi every night into the mall or marina as it was cheaper to eat out down there. the marina was very nice but also quiet found a lovely indian restaurant which was very reasonable in price. the mall of the emirates was massive and had a ski slope in there which is well worth a visit. the dubai mall had an ice rink in but was a lot further away than the emirates mall. taxis were quite reasonable from the hotel to the mall we worked it out depending on traffic as they run on meters they were costing anything from 25-30 dirhams which is around 4-5 pound.

do not book any trips from the hotel were going to book a dessert safari from there brochure on the concirege but after a trip to the mall we found a tour operator there that did the same safari for half the price. the safari was good however i did not enjoy the sand dunning it was too hot and made me feel sick but the campsite and the food was very nice well worth doing and we went with fun tours situated in the mall of the emirates.

water is left for you everyday but they only left 1 but if you want more just ask the room boys and they will give you more. dubai was nothing like i expected it to be it was a cross between new york with american malls. i enjoyed the holiday and the hotel was lovely but i would not be in a hurry to go back to dubai unless the price was cheap.

on check out they also tried charging me for a bottle of whisky they said was taken from the mini bar but no one had taken it as i dont drink and my partner cant stand whisky so the only thing we could think of was the room boys. they did take the charge off but be careful.

towels are provided at the hotel and water park. also they do come around the pool handing out lollies free of charge every day.

  • Stayed June 2009, traveled with family
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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chicago
1 review
5 of 5 stars Reviewed July 2, 2009

Fantastic hotel you can feel much comfortable and you can amuse the highly service of the spa and the good taste of food and high service at the restaurants with its high variety and quality the aqua fun wa amazing ,reception staff was helpful ,room was very clean and my vacation was really unbeliveable fantastic

  • Stayed April 2009, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Atlantis, The Palm

Address: Crescent Road | The Palm, Dubai, United Arab Emirates
Phone Number:
Location: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#20 Business Hotel in Dubai
#21 On the Beach Hotel in Dubai
#29 Spa Hotel in Dubai
#36 Romantic Hotel in Dubai
#38 Family Hotel in Dubai
#50 Luxury Hotel in Dubai
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Atlantis, The Palm 5*
Number of rooms: 1539
Official Description (provided by the hotel):
Atlantis is the majestic resort in Dubai situated on The Palm, a man-made island that has captured the world’s imagination with its magnificent scale and ingenuity.From the moment you arrive, you will be immersed in a dazzling world of imagination, pleasure and 5 star luxury. The resort offers relaxation and thrills for couples and families alike, including a landmark hotel, unique marine habitats, an exhilarating water park, pristine white beaches, world-class cuisine, indulgent spa and cosmopolitan boutiques. To stay or visit is to live out your dreams amidst warm Arabian seas. ... more   less 
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Also Known As:
Atlantis The Palm Dubai
Atlantis The Palm Hotel Dubai

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