We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“A real family hotel” 5 of 5 stars
Review of Atlantis, The Palm

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Save
You added Atlantis, The Palm to your Saves list
Atlantis, The Palm
5.0 of 5 Hotel   |   Crescent Road | The Palm, Dubai, United Arab Emirates   |  
  |  
Hotel website
  |  
  |  
Hotel amenities
Special Offer
Half Board Offer
Ranked #52 of 499 Hotels in Dubai
Beijing
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
“A real family hotel”
5 of 5 stars Reviewed November 1, 2013

As I say in my title, it really feels like an awesome family hotel. There's lots of young couples with their children.
I can recommend the imperial (emperor?) club upgrade, that allows you access to the lounge, where you can get some free drinks and food.
Overall, the stay was very nice, the people were friendly and the room was good. The hotel is really impressive, and you get the feeling you have too little time to get to see it all.
We went to the aquarium and the nearby water park (if you're a guest you get free access to both) and had an awesome time. Both attractions are really awesome!

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this review, January 28, 2014
Dear Guest,

Thank you for taking the time to write about your experience with us on TripAdvisor.

I am happy to read that your stay with us was a wonderful one and that you enjoyed the Imperial Club lounge.

With the vast array of activities, lush grounds, our own waterpark, aquarium and dolphin bay, not to forget over 20 restaurants and bars, I can only agree with your statement that it does require more time to see the overall Atlantis, The Palm. Moreover, you can be assured that we continually innovate on our products and services to ensure that we consistently meet the expectations of our guests.

Thank you for recommending us on TripAdvisor and we look forward to welcome you in a not too distant future.


Best regards,

Serge Zaalof
President and Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

8,395 reviews from our community

Traveler rating
    5,511
    1,722
    643
    256
    263
See reviews for
3,889
2,427
100
369
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (2,005)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Greek first
  • Indonesian first
  • Italian first
  • Japanese first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Bedfordshire, United Kingdom
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed November 1, 2013

We choose the The Palm Atlantis for a family holiday in Oct 2013 and we cannot wait to go back. We had an amazing welcome from the staff which continued throughout the duration of our stay! The hotel is immaculate, we were half board and had around 10 restaurants to choose from for dinner (I highly recommend the Italian) and they run a free shuttle bus service into the city on a regular basis.
The waterpark is fabulous, definitely something for everyone with food outlets dotted around at convenient intervals, including juice bars, freshly cut fruit, popcorn, ice creams and restaurants offering a variety of options (fast food and healthy options).
We swam with Dolphins at the park which was an amazing experience and very well run and also snorkelled in the huge hotel aquarium.
This holiday was slightly more expensive then what we usually go for but completely value for money! Holiday of a lifetime!!

Room Tip: Rooms overlooking the park rather then the sea have a more interesting view! Also if you are an Emir...
See more room tips
  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
london
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed November 1, 2013

Just returned after spending 6 days at the Atlantis Dubai. It lived up to our expectations and I could not fault the service. Check in was swift and polite, they changed our room from French balcony to a balcony room without any fuss. The breakfast options are great, from the very busy International and Saffron buffets to the much quieter Rostang, we tried them all. Travelling with a 10 year old the waterpark was fantastic, the best I've visited, admittedly sunbeds were a bit hard to find as we didn't get there until nearly 12noon most days, and it as half-term but you could get them. Tip: We took large plastic sports drinks bottles and filled with Ice and water from rooms and also took fruit from rooms and breakfast for snacks.
Without exception every member of staff was polite, friendly and helpful. We only used one restaurant in the evening the international buffet on our last night which was excellent as we did The Desert Safari with Travco (very good) and other trips to The Dubai Mall Burj Khalid , Dhow Dinner Cruise on other nights. All in all a great hotel and experience especially for children with the water park.

Room Tip: Palm View to enjoy the Dubai Skyline
See more room tips
  • Stayed October 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheffield, United Kingdom
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 31, 2013

I have family who have their own property on the Palm and I was here on this occassion for a working holiday. I visited the Atlantis with my niece and her two children as this was a thank you to me personally. The food is something I have never experienced before as been of the highest standard. I had a Australian black steak of which I have never tasted quality of this standard. To say it was superb does not do it justice. This is world class food served at it's finest and is something I will never forget

  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nottingham
Contributor
17 reviews 17 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed October 31, 2013

The Atlantis was still as I remember it too be, we had a family holiday with friends and the children were never out of the pool, sea or water park.
We stayed half board and also had imperial club. The food was outstanding with the staff being so friendly, we stayed on the 14th floor which was for Imperial club guests, the room was very nice although we had an adjoining door and the people next door were heavy smokers and through the day and night smoke came through the door to the point that 1 night we could not sleep, I complained and the hotel said they would have a word with the people next door but never did as we found out it was a smoking room so I asked the head of house keeping why they had put us next to this room and he did not know. On the 3rd day of this happening I told them if I smell it again I will be packing my bags and leaving, as I came back from the pool they had put tape all around the edges of the door and a towel at the bottom of it.
I only wish they had completed this on the 1st day as it did spoil our first 3 days.

Room Tip: Make sure you tell them that you require a non smoking room
See more room tips
  • Stayed October 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed October 31, 2013

The hotel was very crowded and claustrophobic but the service was very good. I also loved swimming with the dolphins, the aquarium and the rides in Aquaventure . That is why I'm rating it average. I'm going with 3.5/5 for Atlantis, The Palm

Stayed November 2012, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington
Senior Contributor
32 reviews 32 reviews
18 hotel reviews
Reviews in 19 cities Reviews in 19 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed October 31, 2013

A short stopover in Dubai for the purposes of getting a visa to our next destination ended up being one of the best vacation experiences. Thanks to our friends who work in Dubai we were able to get a 3 night 4 day package for a kill price which was then updated to the premium class. Atlantis sometimes does this to family travelers who come in non-season period (we were there in hot July) and if you are Emirates frequent flyer. Our 3 and 5 year old spend morning and evenings in the beach, water park, and in the pool. During the hot time of the day there was plenty to explore inside the hotel: giant aquarium with countless number of marine life, indoor playground for kids of all ages. And the food was awesome too! From sushi to buffets offering you tastes from around the world. I look forward to taking my family there again in the future.

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Prices are for 1 room, 2 adults
Price Your Stay

Been to Atlantis, The Palm? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Atlantis, The Palm

Address: Crescent Road | The Palm, Dubai, United Arab Emirates
Phone Number:
Location: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#20 Business Hotel in Dubai
#21 On the Beach Hotel in Dubai
#29 Spa Hotel in Dubai
#36 Romantic Hotel in Dubai
#38 Family Hotel in Dubai
#50 Luxury Hotel in Dubai
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Atlantis, The Palm 5*
Number of rooms: 1539
Official Description (provided by the hotel):
Atlantis is the majestic resort in Dubai situated on The Palm, a man-made island that has captured the world’s imagination with its magnificent scale and ingenuity.From the moment you arrive, you will be immersed in a dazzling world of imagination, pleasure and 5 star luxury. The resort offers relaxation and thrills for couples and families alike, including a landmark hotel, unique marine habitats, an exhilarating water park, pristine white beaches, world-class cuisine, indulgent spa and cosmopolitan boutiques. To stay or visit is to live out your dreams amidst warm Arabian seas. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Amex, Priceline, BookIt.com, Odigeo, Cheap Tickets, Agoda, Hotels.com and Jetsetter so you can book your Atlantis, The Palm reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Atlantis The Palm Dubai
Atlantis The Palm Hotel Dubai

Owners: What's your side of the story?

If you own or manage Atlantis, The Palm, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.