Stayed at the Westin having watched it being built last year, when we were at the Mina next door. The two resorts work well together, allowing guests access to facilities from both hotels.
We got a complimentary upgrade to the Executive Club, which was a nice touch. This allowed us free wi-fi, afternoon teas and a happy two hours from 1800-2000 which was an excellent way to start the evening. Hats off to all staff in the Exec Lounge for their attentiveness, with a special thank you to Mario.
I would say that all staff members are enthusiastic and keen to help, but in line with other posters on the forum, I would say they are still on the learning curve to get up to 5-star status. Fortunately, they are doing the right things and it will come. The hotel has employed some excellent people who will lead by example and bring the Westin up to 5-stars in good time.
Going fully inclusive plus was a smart move, given the recent hit on the exchange rate. As a guide, with lunch, dinner and drinks, we were signing off around £300/day for a family of four - this is not a cheap place to stay without a little upfront research.
Food - Blue Orange is a great all-rounder and a big hit with the kids, who can eat as much or as little as they wish, of whatever food they wish. Our youngest lived on aromatic crispy duck for two weeks, with no ill effects. Special mention goes to Hansel, the Asst Restaurant Manager who is an absolute credit to the hotel. His attention to customer service was exactly what this hotel needs to encourage - truly excellent. The Blue Orange manager, Rita, was really helpful too.
All the other restaurants within the Westin were well worth visiting. Spice Emporium and Hunters were great for adults - we would feed the kids at Blue Orange then have a later meal at one of these. Upstairs at Bussola was great as a family meal, with downstairs being a little more upmarket for the adults. The Dhow served great fish, but need to cut back on the starter portions. I had the most fantastic salmon as a starter, but there was just so much of it (easily 8oz, 250g) that I felt guilty at leaving half in order that I could still eat the main course.
Facilities - The wiggly swimming pool is apparently the longest in UAE - I estimate it to be 250m long. It was a great pool all round. The beach was clean and lifeguards keep an eye on the sea and the pools. We took a speedboat ride around the palm to to the Burj-al-Arab which was a big hit - 700 DH for the four of us. The gym was good too, though I preferred to take my exercise in the pool.
Rooms were large, very clean and kept that way.
Overall, we had a great time and can honestly recommend the Westin to like-minded people. They are still working up from 4-star to 5-star but I believe they have the right attitude and the right people in place to make it work.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dear Guest (FatFreddiesCat),
Report response as inappropriate
Thank you for taking the time to share your recent experience with us at The Westin Dubai on TripAdvisor. We're so glad you enjoyed our rooms, facilities and exciting range of culinary offerings!
We also appreciate your highlights with regards to service - our associates work exceptionally hard to ensure every stay is a memorable one and that The Westin Dubai lives up to it's status as a world-class 5-star resort. Please know that anything less than 5-star service is well below our usual standards and I with my team proactively follow up on guest feedback such as yours to ensure an outstanding level of performance.
Thank you again and we look forward to welcoming you back at The Westin Dubai on your next visit.
General Manager, Complex
The Westin Dubai Mina Seyahi Beach Resort & Marina
Le Meridien Mina Seyahi Beach Resort & Marina
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.