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“A world class hotel” 5 of 5 stars
Review of Westin Dubai Mina Seyahi Beach Resort & Marina

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Westin Dubai Mina Seyahi Beach Resort & Marina
5.0 of 5 Hotel   |   Al Sufouh Road | Jumeirah Beach, Dubai, United Arab Emirates   |  
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Ranked #24 of 486 Hotels in Dubai
Nottingham, United Kingdom
Contributor
20 reviews 20 reviews
20 hotel reviews
Reviews in 16 cities Reviews in 16 cities
10 helpful votes 10 helpful votes
“A world class hotel”
5 of 5 stars Reviewed February 13, 2014

I've just returned from a short break in Dubai staying at the Westin. It is possibly the best hotel I've stayed in. The service is outstanding; rooms and grounds spotless; views fantastic; and the location good.

We were on a quick break without our children but it would've been a great place to stay as a family. The pool and grounds have an adult-only area which is great if you want a bit of P&Q but it would be equally good for families.

This was my third visit to Dubai and the first one at this hotel. I know where I'll be staying next time...

Room Tip: Pick a sea view room - worth it for the morning wake-up view.
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  • Stayed February 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MSeyahi, General Manager at Westin Dubai Mina Seyahi Beach Resort & Marina, responded to this review, February 15, 2014
Dear Seat2K,
Thank you for taking the time to post your comments about your recent stay with us in The Westin Dubai.
I am delighted to hear that you enjoyed your time in the Resort and I hope that you also liked our private beach connected to the hotel.
It is especially nice to hear that all our associates made you feel welcome and at ease, which is something that we always strive for.
We are looking forward to welcoming you back later in the year!
Best Regards,
Tolga S. Lacin
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,516 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (354)
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Portsmouth, United Kingdom
Senior Contributor
48 reviews 48 reviews
23 hotel reviews
Reviews in 23 cities Reviews in 23 cities
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed February 13, 2014 via mobile

We were originally upgraded from the Meridien next door, and accepted the upgrade because of the reports of notice at the Meridien. Overall, the Westin is an excellent hotel, but marred by issues of poor design and detail.
Minuses: room design - there are not nearly enough electrical sockets - and those available are poorly located. You had to crawl under the vanity table to reach the only available socket, really unacceptable in a hotel of this class and cost, especially when it is used by business travellers as well as leisure guests.
- No proper desk, and that located between the beds so that it inevitably ended up cluttered with bits and pieces which would not fit on the bedside tables- see above - poor, given that this was supposed to be an "executive" room.
- Shower with a tendency to run hot and cold - thermostatic mixers needed.
- Complimentary wifi very slow and with a tendency to cut out - apparently Executive rooms have the high-speed wifi as complimentary, but we were not informed of this and hence were not able to take advantage of this.
- Finally, there was a service issue - as I was attending a conference my wife checked in using our joint credit card. The room was not ready and although staff said they tried to contact her to inform her when the room was ready, this was not possible as the telephone reception was almost nil around the pool. The hotel of course is not responsible for telephone signals but could have sent a member of staff to find her. More importantly, hotel staff failed to register the credit card properly meaning that my wife was unable to charge food and drink to the room, on the basis that she had "no credit" on her card, and the waiter concerned was not quite as courteous as they could have been in the circumstances.

Pluses: Large and very attractive room with very large and comfortable beds.
Hotel beautifully decorated
Great wine-bar with a good happy-hour
Generally friendly and helpful staff
Separate Pool with lane swimming!
Fantastic large lake-style swimming pool
Good (but expensive) watersport amenities

The negatives are not major issues but the Westin is a very expensive top-end luxury hotel, so these really are substantive issues.

Stayed February 2014
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MSeyahi, General Manager at Westin Dubai Mina Seyahi Beach Resort & Marina, responded to this review, February 15, 2014
Dear AlBiz49,
Thank you for taking the time to give us your feedback about your recent stay with us.
I am disappointed to hear that your stay did not live up to your expectations and that there were various challenges you have encountered during your stay, for which I would like to apologize.
Please rest assured that we take all our guest comments seriously and I have discussed your comment with our Front Office in order to improve our general guest experience in the future.
Should you with to return to Dubai, please contact us directly and we will be delighted to assist.
Best Regards,
Tolga S.Lacin
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Contributor
15 reviews 15 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed February 12, 2014

Stayed here at the end of last year and have to say it was really excellent.

The service and staff are very helpful and couldn't do enough for you.

We stayed in a club room so had access to the club suite which was very good, Breakfast, Afternoon snacks and drinks are included in the club rate.

The restaurants are all very good in fact we had one of the best meals of our whole stay in the Bussola restaurant near the pool area.

The bedrooms are large with two Queen sized beds and very comfortable very clean and room service very good.

The Westin shares the same beachfront as the Meridian which is next door but Westin had far superior are immaculately kept with loads and loads of top quality sunbeds, and several pools to choose from.

All round would thoroughly recommend this place to anyone looking for a beach resort in Dubai

  • Stayed December 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MSeyahi, General Manager at Westin Dubai Mina Seyahi Beach Resort & Marina, responded to this review, February 13, 2014
Dear gwr9,
Thank you for taking the time to give us your feedback about your recent stay with us and I am delighted to hear that you enjoyed your experience.
It is especially nice to hear that all our associates made you feel welcome and at ease, which is something that we always strive for.
We are looking forward to welcoming you back later in the year!
Best Regards,
Tolga S. Lacin
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nottingham, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed February 11, 2014

Have just returned from my first trip to Dubai and first stay in a Westin hotel. The hotel was fantastic in every way and thoroughly deserves its 5 stars. I have never seen anywhere so clean and with so many staff waiting to help. From the staff who were ready to open your taxi door to the poolside waiters, everyone had a smile and were so polite (this comes as a pleasant surprise when you are used to awful service in the UK).

We were lucky enough to receive a room upgrade and I have to say it was the best hotel room I have ever stayed in. Loads of space, a fantastic view and once again attentive staff - they even pop round again in the evening to make sure you have everything you need for your room.

The grounds/pool area are lovely with lots of options of places to sit, plenty of sun loungers and 2 poolside bars at each end of the winding pool so you can sit and have a drink before you swim back! Loads of staff on duty so drinks are always available and if you are travelling with kids there must have been at least 4 lifeguards on duty at all times (often with the same number of people in the pool!)

Breakfast is fabulous with every choice you could imagine and a lovely terrace to sit out on. Lunch at the pool - perfect. We didn't eat in the hotel in the evenings but the restaurants look great. We weren't bothered by any noise from the Barasti Bar at all.

We travelled as a couple on this holiday but I'd be very happy to stay here with our children if we get the chance to go to Dubai again. We had the most amazing trip so thank you Westin! Hope to be back soon!

Room Tip: The view from the seaview rooms is amazing - worth paying the extra for this.
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  • Stayed February 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MSeyahi, General Manager at Westin Dubai Mina Seyahi Beach Resort & Marina, responded to this review, February 11, 2014
Der LH,
Thank you for taking the time to give us your feedback about your recent stay with us and I am delighted to hear that you enjoyed your experience and that you enjoyed our breakfast at Blue Orange and our outdoor facilities.
Our rooms offer spectacular views over the Arabian Gulf and especially the corner rooms offer a great view of serenity.
It is great to read that our associates were able to make you feel welcome during your stay and we are looking forward to welcoming you back in the future!
Best Regards,
Tolga S. Lacin
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kiev, Ukraine
Senior Reviewer
9 reviews 9 reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed February 10, 2014

Service is really terrible!

Example: when I came back after midnight, the guy from reception was running after me to the elevator, despite the fact I showed him my room card and asked to check my passport with that one that was registered ! I could imagine what would have happened if I had left my passport in my room! He wouldn't allow me to come into my room?

Another example: if you ask staff to make laundry in 30 min, then every 10 min different people will call you and will ask if someone another did it or no. As a result it will be done in 3-4 hours.
Also everyday in the lobby you will have to look for the servant as there are nobody to serve you at all.
Be ready, if your room on the seaside, you will never sleep with the opened window / door on the balcony as there is Barasti club will loud music. Also wi-fi in the room disappeared every day!
Also next to the hotel there is a big building process and that's why always traffic jams!
As a result: for the same money would be better to choose another hotel in Dubai!!!!!!!!!!
There are many much better options!!!!!!!!!!!!

Room Tip: After midnight receptionist can ask your passport to check you before he allows you to come to your...
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  • Stayed January 2014, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MSeyahi, General Manager at Westin Dubai Mina Seyahi Beach Resort & Marina, responded to this review, February 11, 2014
Dear Juliia F,
Thank you for taking the time to give us your feedback about your recent stay with us.

I am disappointed to hear that your stay does not seem to have met your expectations and would like to apologize for the same.

Please rest assured that I have also shared your comments with our Management Team in order to avoid disappointments in the future.

Once again, I would like to apologize and remain with regards,
Tolga S. Lacin
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bucharest
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed February 10, 2014

there is not more to say about Westin. everything is excellent at Westin.
Breakfast, services, location, pool, pool amenities, beach.
as a minus i only can mention the noise of the town ( construction everywhere) which is surrounding the resort and the fact that between 15-16 is impossible to take a cab.

Stayed February 2014, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MSeyahi, General Manager at Westin Dubai Mina Seyahi Beach Resort & Marina, responded to this review, February 10, 2014
Dear Bogdan P.
Thank you for giving us your feedback about your very recent stay with us at The Westin Dubai.
I am delighted to hear that you generally enjoyed your stay and also our breakfast at Blue Orange.
We are looking forward to welcoming you back later in the year!
Best Regards,
Tolga S. Lacin
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 9, 2014

Going here is like going home! These people know how to make you feel at home with great service. It is worth the price because you can come here and get everything you need before going back to the kids...

  • Stayed January 2014, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MSeyahi, General Manager at Westin Dubai Mina Seyahi Beach Resort & Marina, responded to this review, February 10, 2014
Dear Fadi D,
Thank you for taking the time to give us your feedback about your recent stay with us and I am delighted to hear that you enjoyed your experience.
It is especially nice to hear that all our associates made you feel welcome and at ease, which is something that we always strive for.
We are looking forward to welcoming you back later in the year!
Best Regards,
Tolga S. Lacin
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Westin Dubai Mina Seyahi Beach Resort & Marina

Address: Al Sufouh Road | Jumeirah Beach, Dubai, United Arab Emirates
Location: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#10 On the Beach Hotel in Dubai
#16 Business Hotel in Dubai
#17 Romantic Hotel in Dubai
#19 Family Hotel in Dubai
#22 Luxury Hotel in Dubai
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Westin Dubai Mina Seyahi Beach Resort & Marina 5*
Number of rooms: 294
Official Description (provided by the hotel):
Located on a pristine stretch of Jumeirah Beach, The Westin Dubai features 294 rooms, 14 complexed restaurants & bars, a Westin Heavenly Spa and extensive water sport activities. ... more   less 
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Also Known As:
Westin Dubai Mina Seyahi Beach Resort And Marina
Westin Dubai Mina Seyahi Beach Resort & Marina Hotel Dubai
Dubai Westin

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