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“Great hotel, great staff.....” 5 of 5 stars
Review of Westin Dubai Mina Seyahi Beach Resort & Marina

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Westin Dubai Mina Seyahi Beach Resort & Marina
5.0 of 5 Hotel   |   Al Sufouh Road | Jumeirah Beach, Dubai, United Arab Emirates   |  
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20% off room rate
Ranked #16 of 471 hotels in Dubai
Sydney
Contributor
20 reviews 20 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
33 helpful votes 33 helpful votes
“Great hotel, great staff.....”
5 of 5 stars Reviewed November 17, 2012

Firstly due to location (Jumeirah Beach area) plus the roadworks near hotel, it meant we had to use taxis everywhere we went. These are fairly cheap but if hotel offers private car and you accept be prepared to pay at least double the normal taxi fare.

Although we arrived before official checkin and our room was not ready, the receptionist organised free coffee/tea while we waited. Although we booked one of the cheaper rooms, the room was large and clean with everything you need plus a balcony and seating. The beach was nice but because of the many shells at waterline it made it uncomforable to walk into water. But once you navigated this hurdle the water was refreshing, not cold. There were a number of pools (with lifeguards on duty) which catered for all, even those wanting to do laps. The only issue I had was that a few of the guests would allow their toddlers (with floaties) to use this facility to splash around in even though there was a kids pool a few feet away. This prevented some serious lap swimmers from using this facility.

Breakfast was great and catered for most tastes. Food and drink prices in the various resturants are in line with other hotels of this standard in UAE.

I had to use the Business Centre and Irina and Theo were extremely helpful and went out of their way to help me. Also Concierge, Reception and all other staff were fantastic - Thanks

BUT the best kept secret was the Courtesy Lounge. We stumbled on this as we had 3 hours before our transport to airport. It is available for those who have checked out but have some time before their plane. Not only do they have tea/coffee but the best cookies I have tasted. Also available are bathroom facilities with shower plus they provide all you need - towel, soap, toothbrush/tooth paste, moisturisers and lots more. What a wonderful idea. Probably also available for those arriving early and have some time before their rooms are available.

Had a great time mainly due to pleasant and helpful staff - Thanks

Room Tip: If you book one of the cheaper rooms ie with "city" views ask for a room with balcony, the...
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  • Stayed November 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MSeyahi, General Manager at Westin Dubai Mina Seyahi Beach Resort & Marina, responded to this review, November 19, 2012
Dear oevans,

thank yiou for taking the time to post your feedback about your recent stay with us earlier this month.

It is great to read that you enjoyed your time in the Resort and that our Rooms with its Heavenly Bed were to your liking.

Thank you for your comments on our beach and pool facilities. We usually keep at least 2 swimming lanes for designated lap swimming and I am sorry to hear that you felt that this was not always in place. I have forwarded your comment to our managemen team for review.

I am happy to know that our Courtesy Lounge made the end of your stay more comfortable and that you enjoye our cookies there as well.

We hope to welcome you back in the future for another relaxing stay!

Best regards,
Stewart Selbie
General Manager
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (273)
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London
Contributor
16 reviews 16 reviews
16 hotel reviews
Reviews in 15 cities Reviews in 15 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed November 17, 2012

We stayed at this hotel for a week and could not find much to fault with it. The room was very big and spacious and well cleaned each day, the only slight thing is being on the land side meant that at night you could hear the traffic roaring away from the lights just outside the hotel, so maybe a bit better sound insulation.

Other than that things were excellent, we were in the club rooms and so enjoyed breakfast, afternoon tea and evening cocktails and the staff remembered our drinks within a day and would bring them over without us asking, they also ensured that during the evening our glasses never went empty.

We ate in the hotel, though not in every restaurant, we really liked Bussalo and Hunters, though if you want to go to the pizzaria you need to book a few days in advance as it was always full whenever we tried.

The beach was well maintained and there are plenty of lifeguards, plus there is a small shack where you can order drinks and food and this was delivered very quickly.

All in all we had an enjoyable break and really enjoyed this hotel and would happily come back.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, England, United Kingdom
Contributor
18 reviews 18 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed November 14, 2012

I booked this hotel as a little treat at the end of an extended stay in Dubai over our last weekend and we were not disappointed. We arrived to check in and were greeted by fabulous friendly staff who couldn't do enough for us. During the check in, we were handed a towel and small elixir, really special touch. Our room wasn't quite ready so we were taken to have some tea and then collected and shown to our room. The room was really well equipped. Large flat screen TV with cable channels, DVD player, Nespresso machine and kettle, fridge with complimentary water, ipod dock and a control for the room systems.

The pool area and beach have very attentive staff and comfy beds. The towels provided are huge and really soft. Everything here really feels like it's of the highest standards.

The restaurants (apart from the buffet and pizzeria) are a la carte/fine dining so are a little pricey, but the food is wonderful as is the service.

We really didn't want to leave.

Room Tip: Book the restaurants as early as you can.... we struggled with availability in Bussolo (the italian...
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  • Stayed November 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MSeyahi, General Manager at Westin Dubai Mina Seyahi Beach Resort & Marina, responded to this review, November 18, 2012
Dear Shani R,

thank you for taking the time to post your feedback about your recent weekend stay with us.

It is great to read that you found the time to make use of our wonderful facilities such as the private beach and some of our various restaurants as is Bussola Italian Pizzeria.

I am especially proud to hear that our associates made a difference to your stay by providing personal touches.

I hope that we will be able to welcome you back to the Resort in the near future!

Best regards,
Stewart Selbie
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Senior Contributor
34 reviews 34 reviews
22 hotel reviews
Reviews in 20 cities Reviews in 20 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed November 12, 2012

This was our second trip to Dubai in 6 months and we booked the Westin with the view of staying in an even better Starwood hotel.
We had booked two executive rooms, so the airport transfer was inlcuded. On arrival to the airport we noted that the Westin (surprisingly) does not have its own desk in the arivals hall. We were, thus, left to hunt for our driver outside the terminal amongst a fair few people. Took a call to the hotel to locate the car, but after a little hassle things got sorted. But it is exactly the kind of hassle you do not need when arriving on a delayed flight with two kids in tow.
Hotel itself is wonderfull. A very impressive lobby greets you on arrival and we could not fault the quality of rooms. Sea view, high floor and very nicely furnished.
Pool area and beach are top notch. There was never a shortage of sun loungers and the way the lagoon pool stretches out ensures that the pool does not get crowded, either. And then there is the lap pool and the children's pool and the sea...
For those without kids, the adults only area of the garden and pool provide a nice escape. My wife and I would occasionally swim to the adults only area for some peace and quiet :-)
The facilities are top notch, but for a hotel of this calibre, service left wanting. Pool area service is slow at best. Our food took an average of 45 minutes to arrive every day, with one day it taking way over an our.
We also attended the lovely seafood barbeque at the Blue Orange restaurant one night. Or it would have been lovely, had the staff not lost our order. So no food was delivered until I started to ask around. However, full marks to Raj, the reastaurant manager, who handled the situation exceptionally well.
The same on/off experince marked also the room maintenance. Amenities were not filled regularly. One day we ran out of shower gel. I pointed this out at the front desk on our way to dinner. On return, two extra toilet rolls had been delivered, but not shower gel.
These kind of occurences were almost a daily feature, i.e. you had to ask for service rather than your needs being anticipated, as you would expect in this kind of a hotel.
However, our feedback was requested for at the check out and very professionally received. So do not let the above comments put you off of what really is one of the best hotels you can come accross.

Room Tip: Executive Sea View is worth the extra.
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  • Stayed October 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MSeyahi, General Manager at Westin Dubai Mina Seyahi Beach Resort & Marina, responded to this review, November 18, 2012
Dear Jukka K,

thank you for taking the time to post your feedback about your recent stay with us.

I am delighted to hear that you enjoyed our facilities, such as the room and our pool and beach and that our airport transfer arrangements were to your liking.

I am also grateful for the areas you have identified where you feel we could improve, such as the overall service experience in our restaurants and around the pool and beach area. It is however great to read that Raj was able to assist you when it was required. Rest assured your feedback has been discussed with the relevant managers to ensure continous improvement in our service delivery.

We hope that we will be able to welcome you back in the future!

Best regards,
Stewart Selbie
General Manager
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Belfast, United Kingdom
Contributor
17 reviews 17 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed November 10, 2012

We booked this holiday as a special treat and were very pleased with the quality of the accommodation. Immediately upon arrival the staff showed how they intended to look after us. The girl who welcomed us and booked us in, who was Dutch, was friendly, attentive and helpful - and the same can be said of all the staff (room service, waiters, bar staff, pool attendants). Nothing was too much trouble. Our room was top quality - with a nice view out over the marina. The bed was huge and luxuriously comfortable. The opulent bathroom was great - with a nice big shower. The food - am impressive buffet every meal time, with chefs on hand to cook to order dishes from around the world. The salads and sandwiches in the poolside restaurant were scrumptious. There was a good selection of bars, some of which required smart dress, with great cocktails etc - again service was impeccable. There were many highlights - particularly the lobster BBQ - and no negatives. Couldn't recommend this place highly enough and can't wait to go back when I can afford it again!!!!!!

  • Stayed September 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MSeyahi, General Manager at Westin Dubai Mina Seyahi Beach Resort & Marina, responded to this review, November 11, 2012
dear goodlifeBelfast,

thank you for your wonderful review on your stay with us earlier this year.

It is great to read that you enjoyed our Westin Heavenly Beds as well as our various Restaurant Offerings and specialities such as the Thursday evening Lobster BBQ which is always a highllight of the week.

We are looking forward to welcoming you back to the Resort in the future!

Best regards,
Stewart Selbie
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Senior Contributor
25 reviews 25 reviews
18 hotel reviews
Reviews in 15 cities Reviews in 15 cities
50 helpful votes 50 helpful votes
4 of 5 stars Reviewed November 10, 2012

This time we either got one of the poor rooms, but it certainly needed a bit of maintenance and a touch up. The staff are amazing and friendly. The Bubbalicious brunch is to die for, everything top notch. Breakfast is also excellent.

The pool and beach menu has been changed and along with it a very noticeable drop in the quality of the food. Unfortunately they have removed all the arabic food from the menu, which is such a shame to not have any local food on the casual menu. I was addicted to their falafel sandwich, which now sadly is no more.

Every day we ate poolside, which is what the kids always want, we were just so disappointed and on one or two occasions totally grossed out by the food we were served. It seems to be a general problem though, because I saw several guests complaining about their food and often returning it.

I also felt the service around the pool was not as attentive as it usually is.

  • Stayed October 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MSeyahi, General Manager at Westin Dubai Mina Seyahi Beach Resort & Marina, responded to this review, November 11, 2012
Dear Carom,

thank you for taking the time to post your feedback about your recent stay with us.

I am disappointed to read that you felt the quality of food has dropped since your previous stay and we will try to contact you directly to possibly get further information from you.

Guest feedback is always very important to us as it is the only way to continously improve our services to our guests.

We hope that we will be able to welcome you for a fourth stay in our Resort to demonstrate our usually high standards once again.

Best regards,
Stewart Selbie
General Manager
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Liverpool, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 9, 2012 via mobile

Hotel was amazing! Looked after your every need from the moment you arrived! We stayed half board which included breakfast and either lunch or dinner the hotel also gave you credits if you wanted to eat dinner or lunch aswell (not your board option) rooms were fantastic very spacious and luxurious and we were left a fruit platter on our first day! They also called every day to make sure everything was up to your standards and if anything could be done for you! Pool and beach where gorgeous and food was fab! Defo thinly deserves the 5star status if not more! Had a fab stay and would defo love to stay again and couldn't recommend it more!!

  • Stayed August 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MSeyahi, General Manager at Westin Dubai Mina Seyahi Beach Resort & Marina, responded to this review, November 11, 2012
Dear LouiseBradley,

thank you for taking the time to post your feedback about your stay with us earlier this summer.

I am pleased to hear that you enjoyed your time in the Resort and that our facilities such as the pool and beach area and our restaurants have exceeded your expectations!

We are looking forward to welcoming you back to the Resort in the near future for another memorable vacation.

Best regards,
Stewart Selbie
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Westin Dubai Mina Seyahi Beach Resort & Marina

Also Known As:
Westin Dubai Mina Seyahi Beach Resort & Marina Hotel Dubai
Westin Dubai Mina Seyahi Beach Resort & Marina Hotel
Westin Dubai Mina Seyahi Beach Resort And Marina
Westin Dubai
Dubai Westin
Address: Al Sufouh Road | Jumeirah Beach, Dubai, United Arab Emirates
Location: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Family Hotel in Dubai
#9 On the Beach Hotel in Dubai
#15 Luxury Hotel in Dubai
#16 Top resorts Hotel in Dubai
#16 Spa Hotel in Dubai
#17 Business Hotel in Dubai
#24 Romantic Hotel in Dubai
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Westin Dubai Mina Seyahi Beach Resort & Marina 5*
Official Description (provided by the hotel):
Located on a pristine stretch of Jumeirah Beach, The Westin Dubai features 294 rooms, 14 complexed restaurants & bars, a Westin Heavenly Spa and extensive water sport activities. ... more   less 
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