As soon as we set foot in the hotel it was one problem after another. Although I did everything possible to avoid such faults but who was I kidding.
The place seriously lacks hospitality (service and courtesy), far from being the cleanest, unorganised, and unprofessional.
My wife and I spent our very first night together at this miserable place and it made me look really bad. Despite showing up early to the hotel and checking in to the suite in order to make sure that everything will be alright when my wife and I arrive after our wedding night, they gave us a smaller room when we arrived. Their understanding of a wedding package was to offer you a fruit basket and A rose! and when we ordered our meal it arrived late and cold. The tap water was constantly coloured. Housekeeping come and go in 1.5 mins without even letting you know they are leaving, which always keeps you wondering is he coming back. The view of the room and the windows are covered, smothered, filled with bird crap.
There is never any staff at the lobby, reception, or even at the main entrance. I even had to park the car myself a few times. When I read the positivereviews I think that maybe the guests were fooled by the luxury surrounding their walls. If you are lucky enough to spot a member of staff they wont greet you, no good mornings,no hellos. More often than never they are seen with their mobiles and seem like they have better things to do. I decided that I have had enough and so we checked out early. The checkout process took well over 3 hours because it did not show in their system that I had paid any amount towards the deposit and they wanted to rip me off because I did not have 'evidence'. They refused to let me leave the hotel. They had to call a colleague and wake him up in the middle of the night and even then the receptionist refused to take his word for it, they stayed on the phone for 30 mins to resolve the matter.
If it was not my first night with my wife I would have handled things differently I would not have been so patient and well mannered. If you got there I guarantee that you will get into a fight or be humiliated.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.