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“This is an very good hotel” 4 of 5 stars
Review of Jeddah Marriott Hotel

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Jeddah Marriott Hotel
5.0 of 5 Hotel   |   Palestine Rd. | Corner PR Fahad Street, Jeddah 21442, Saudi Arabia   |  
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Free Parking
Ranked #10 of 90 Hotels in Jeddah
Riyadh, Saudi Arabia
2 reviews
Reviews in 2 cities Reviews in 2 cities
“This is an very good hotel”
4 of 5 stars Reviewed December 9, 2013

This is a very good hotel....
Pros:
friendly staff
cleanly maintained
Air port transit available

Cons:
No free internet
Provides Membership cards, bla bla without permission, I receive lot of emails to my official mail regarding offers.

  • Stayed October 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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103 reviews from our community

Traveler rating
    16
    36
    40
    9
    2
See reviews for
11
3
7
75
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
Date | Rating
  • Arabic first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Any
English first
Cairo, Egypt
Top Contributor
74 reviews 74 reviews
21 hotel reviews
Reviews in 19 cities Reviews in 19 cities
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed December 7, 2013

The hotel is centrally located in Jeddah, it's good for business travels. The room is so spacious for 2 persons but it definitely need an immediate renovation. I think it had been like this for years without any renovation. It's as simple as bedroom, there is no luxury touches of any mean, even the coffee/tea set is not there !!

  • Stayed December 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jakarta, Indonesia
Contributor
11 reviews 11 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed December 4, 2013

I stayed here on November 2012 after Hajj Season, waiting for my flight back home.

Anyway, this hotel was just fine. I experienced neither bad things nor excellent things. Everything was just fine. Room was clean and nice although dated. Breakfast was just okay. Amenities were complete and good. Compared to Marriott in Jakarta, I believe that this one should be scored a level below :) Sorry. But if you would stay here, it is still recommended :)

  • Stayed January 2013, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mumbai
Top Contributor
67 reviews 67 reviews
17 hotel reviews
Reviews in 34 cities Reviews in 34 cities
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed December 2, 2013

Most hotels that I have been in the Middle East are crap.. plane crap..

Service is close to non existant and food is crap.. only saving grace is the rooms are big.. but then the middle east never has space problems.. they have people problems..

Service in most middle east hotels is like this so.. i don't know if i should blame the middle east or Marriott???

The breakfast is average.. not too bad i would say...

  • Stayed September 2013, traveled on business
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Antwerp
Top Contributor
51 reviews 51 reviews
12 hotel reviews
Reviews in 29 cities Reviews in 29 cities
26 helpful votes 26 helpful votes
2 of 5 stars Reviewed November 21, 2013

I stayed at this Marriott in 2010 and already at that time I wasn't impressed and thought the place needed a face lift.
Three years later it only got worse!
The elevators are slow and cramped.
The layout of the meeting rooms on the MZ floor is complicated and not efficient.
The restaurant looks 70's. The service is average. When I ordered a Perrier the bottle was simple dumped on my table. I had to unscrew it myself and not even a slice of lemon. The waiter brought a couple of lemon slices without a word or an expression on his face.

The room: needs paint, no walk in shower, the water temperature is still 70's style (2 taps that are hopeless to get to the right temperature). The airco is either too hot or too cold.

Bottom line: Nothing has changed in these 3 years, not a penny of investment. Great for Marriott's balance sheet, but bad for customer satisfaction. I advice everybody to look elsewhere. I will!

  • Stayed November 2013, traveled on business
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KSAhotels, General Manager at Jeddah Marriott Hotel, responded to this review, November 27, 2013
Dear Mr. BKrul2001,
I would like to take this opportunity to thank you for taking the time provide feedback on your recent stay at the Jeddah Marriott and apologize that your experience was less than satisfactory. We appreciate that some of the hotel facilities and décor is dated. We are in the process of finalizing a complete renovation program to ensure that Marriott standards are in place. Preliminary works are expected to start by end of first quarter next year. In the meantime we will be addressing the service issue in the restaurant and tackling some of the cosmetic work you noted. While our facilities may be dated, we have no excuse not to provide hospitable service in a clean and well maintained environment.

I would certainly appreciate if I could contact you personally to address your concerns. Please respond back to me at john.louie@marriott.com.

With best regards,
John S. Louie
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jeddah, Saudi Arabia
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed September 3, 2013

Hotel is fine but the building is old as it was built many years ago. Staff is very friendly and food is good. This hotel is located in the heart of the city and very convenient to downtown Jeddah. You definitely need a car to go around and there are many taxies available outside the hotel.

Room Tip: All rooms are quiet and either looking at the city or at the pool.
See more room tips
  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KSAhotels, General Manager at Jeddah Marriott Hotel, responded to this review, October 3, 2013
Dear Guest,
Thank you very much for sharing your feedback with us. We are pleased to know that you enjoyed your recent stay with us and our hotel facilities and amenities specially the food. If you need more information about places to visit in Jeddah or car arrangments, please feel free to contact me at john.louie@marriott.com
Best regards,
John S. Louie
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed September 3, 2013 via mobile

Sleeping is just heaven they have the most compfortable beds; the pillows are marvellous!!
The bufet is nice and their food is delicious :)
Friendly staff and very helpful
you will find so many things to do in jeddah going to the corniche and going shopping in the malls :)

  • Stayed August 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KSAhotels, General Manager at Jeddah Marriott Hotel, responded to this review, October 3, 2013
Dear Guest,
Thank you for your feedback on your recent stay at the Jeddah Marriott Hotel. I'm happy to know that your stay was pleasant and met your requirements. We are glad that you have enjoyed our comfortable and spacious rooms and food. Our hotel location in the heart of Jeddah which provides easy access to Jeddah's beautiful corniche, consulates and all the major shopping malls in the city. We look forward to welcoming you back on your future visits.
Best regards,
John S. Louie
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Jeddah Marriott Hotel

Address: Palestine Rd. | Corner PR Fahad Street, Jeddah 21442, Saudi Arabia
Location: Saudi Arabia > Makkah Province > Jeddah
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#5 Best Value Hotel in Jeddah
#8 Luxury Hotel in Jeddah
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Jeddah Marriott Hotel 5*
Number of rooms: 210
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Also Known As:
Marriott Jeddah
Jeddah Marriott

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