I frequently stay in Moevenpick hotels, in KSA, Egypt or abroad. However; the one I visit most frequent is the one in Jeddah in Madinah road. Simply, it's the elegance of simplicity and nice food they present. The room will never let you down.
However; this time I had an unpleasant situation where my reservation was 1 night instead of the 2 nights I've requested. This was due to a communication error. Anyways, at the front desk I was told that I should be checking-in the day after and not the same day, I asked for a modification in the reservation but was shocked with the reply that there's no room available!!!
Anyway, I asked to meet the duty manager, who called for his team and they started sorting our the issue.
I'd like to thank Mr. Mohamed Abdeen, who was keen to solve the issue, in contrary to the receptionist. He acknowledged that I'm a frequent guest and that my company is an import partner and he managed to find me a room after around 45 minutes.
Pleasantly, the room was very clean and well prepared - I was afraid a guest has just checked out and the room will not be ready.
Not only this, but also he was offering to help in any issue and went the mile paying me a phone call to check my satisfaction from the room.
30 minutes after I checked-in the room service complimented me with a fruit basket and some Swiss desserts.
Thanks Mr. Mohamed and the helpful staff members who managed sorting out this room issue.
Well done ;)
- Official Description (provided by the hotel):
- Welcome to the Saudi Arabian seaport city. The Mövenpick Hotel Jeddah is a first-rate venue for meetings and conferences, combining Swiss hospitality and Arabian flair. ... more less
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