I have over the last 3-4 months spent a total of 16 nights at the Sheraton Jeddah hotel. It's in a really nice location on the corniche, with a little shopping center at the back of it - when you do extended business trips, this is a blessing.
BUT, lets be clear. That is not a feature of the hotel - it's just part of lovely Jeddah.
So, where to begin with the hotel. It is true that it is outdated as some mention, and under renovation. However, I always knew that and have always made sure I book a room in one of the newer Annexes. They are lot nicer than the rooms in the main building, although, it means you're a good 4-5 minute walk from things such as breakfast area or pool. I dont mind, but some might. If you book an Annex room, don't assume they will honor that at reception. Twice, I've been given another room than the one I booked. Last they had nothing else, so I had to live with it. Run down doesnt really begin to describe it - a working phone for room service etc would have been nice, especially when the porter ran off with my key card. I was sort of stranded there.
What I have the biggest problem with is the service; It's just awful. Twice I have been let down by the airport pickup - last was a few hours ago. I called the hotel 3 times, and in the end I just had to take a taxi as no one could tell me if there was or wasnt a driver coming to get me - I landed 23pm, so I wasnt really in the mood to hangout at the airport for much longer than the 45 mins I had already waited for them.
The food can be great, you have to wait a while, sometimes quite a while but if you are lucky the food is actually as per menu. Other times, it's just not quite what the menu says. But when it's done properly, then it is quite nice as room service food goes. As I usually travel alone, I have otherwise only tried the breakfast buffet which is so so, but pretty average for KSA.
I see others mention cleanliness being an issue - and it is. It really is not a clean hotel - check those glasses before you pour your drink into it, they might just be dirty. Don't assume coffee will be refilled day on day, nor that your room is even cleaned. There's a little "do not disturb switch" by the door, often as you check-in it's selected on DND. It's not easy to see, nor will anyone explain it to you, it just looks like a light switch with a faded "do not disturb" on it. If you don't notice, and it's pre-selected on DND your room just wont be cleaned. What's wrong with good old fashion low tech DND things you hang on the door?
The hotel is very understaffed. I usually find there's no end to how many staff wants to help you in a KSA hotel - but not the Jeddah Sheraton, nor are they in any rush to actually serve guests. Plan a good 20 mins just in case for check-out, as it might very well be done by 1 person. The others "observe" or hang out at the concierge desk, doing conciergy things.
So why have I stayed for 16 nights? Well, we got a corporate deal, that I thing we have finally put enough pressure on internally to find an alternative too. Right now, I am just a few nights away from some sort of upgrade, as I have found Sheraton better elsewhere - so I am just saving up the points... Once I got them, and we got a good deal new corporate hotel, I'm switching never to return. Jeddah has plenty choice, and the Sheraton is far off from most business.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.