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“Hilton class” 4 of 5 stars
Review of Jeddah Hilton Hotel

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Jeddah Hilton Hotel
5.0 of 5 Hotel   |   North Corniche Road, Jeddah 21362, Saudi Arabia   |  
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Ranked #3 of 94 Hotels in Jeddah
Brussels, Belgium
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Hilton class”
4 of 5 stars Reviewed December 1, 2013

As expected, good service, good rooms, got one with sea view on high floor, nice fruit basket as welcome gift, good room service, impresssive atrium and nice restaurants not inexpensive but...hilton style

  • Stayed November 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeddahHiltonAdmin, General Manager at Jeddah Hilton Hotel, responded to this review, December 3, 2013
Dear Guest

Thank you very much for sharing your stay at the Jeddah Hilton. The pleasure is ours when we meet the expectations of our guests and comments like these makes us proud.

We look forward to welcome you back to the Jeddah Hilton soon.

Yours sincerely


Kevin Brett
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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294 reviews from our community

Traveler rating
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    40
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (66)
Date | Rating
  • Arabic first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
Dammam, Ash Sharqiyah, Saudi Arabia
1 review
3 of 5 stars Reviewed November 24, 2013

Known as one of the good star hotel in Jeddah, with beautiful lobby, rooms ok, had to ask for tea tray, food basket etc. breakfast was good served at ground floor. Reception and people at desk are below standard. If you are blue eye, you will get free upgrade else std service

  • Stayed November 2013, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeddahHiltonAdmin, Director of Business Development at Jeddah Hilton Hotel, responded to this review, December 25, 2013
Dear Sir,

Thank you for sharing your stay at the Jeddah Hilton, I will be delighted to share your feedback with our team.

We look forward to welcome you back to the Jeddah Hilton soon

Regards,

Inayat Ramjean
Director of Business Development
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Windsor, United Kingdom
Top Contributor
52 reviews 52 reviews
21 hotel reviews
Reviews in 35 cities Reviews in 35 cities
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed November 18, 2013

Grand Lobby as you enter.....one of those atrium styles where the corridors look down into the central lobby.
I had a superior room which was well appointed, a good size bathroom with nice products supplied. Slippers but no dressing gown?

At Riyals 1500 ( GB £ 250) this is not inexpensive, but the hotel is well located and of an expected quality and standard. The rooms have great views and I had a small balcony with a view up the coastline. I would expect , like a previous contributor states, free wifi. At this sort of rate and this sort of hotel standard, it bugs me that hotel chains think its ok to charge for wifi.

The leisure complex in the basement is phenomenal. Bowling alley, squash courts, indoor/outdoor pools, snooker/pool room and a gym that is one of the best incorporated into a hotel I've experienced. Irritatingly the outside pool was closed for engineering maintenance....whilst the banner on their website states that it was closed until 19 Oct....time to update the website me thinks.

All in all a pleasant hotel and more than adequate for a nights business in Jeddah.

  • Stayed November 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeddahHiltonAdmin, General Manager at Jeddah Hilton Hotel, responded to this review, November 23, 2013
Dear Guest

Thank you very much for sharing your comments with us during your recent stay at the Jeddah HIlton. It will be my pleasure to share your feedback with our team.

Regarding the outdoor swimming pool, please accept our apologies as there were some delays with maintenance. Our outdoor swimming pool will be back to operation on the 25th of November.

We look forward to welcoming you soon to the Jeddah Hilton.

Yours sincerely

Kevin Brett
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Contributor
13 reviews 13 reviews
10 hotel reviews
Reviews in 9 cities Reviews in 9 cities
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed November 17, 2013

Rooms.
Comfortable, usual Hilton standard.

Check in / Reception.
Dependent on who you get, you will either get an ok service, or a substandard one. Very little interaction, rather dismissive and not very helpful. Just about got the job done. Rather interesting to watch the employee chew gum, drink, and eat snacks behind the desk. Professional? First and last impressions count and I'm afraid the reception desk employees require basic, at the very least, customer service training.

Location.
20 min from airport.

Positives.
Comfortable , quiet rooms.

Negatives.
£20 for internet. No, you read that right. £20 for internet. One device for 24 hours. That is reason enough NOT to stay at this hotel. They have you as a captive user and you have no choice but to pay. In this day and age I'm embarrassed for Hilton.

Room Tip: Sheraton? It's only a 10 min walk away.
See more room tips
  • Stayed October 2013, traveled on business
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeddahHiltonAdmin, General Manager at Jeddah Hilton Hotel, responded to this review, November 18, 2013
Dear Guest

I would like to thank you for sharing your observations of our reception desk staff during check in. Please accept our apologies for the inconvenience and annoyance caused to you and rest assured that this is definitely not the standard we aim to achieve. We greatly appreciate and acknowledge your comments and I have tasked Basel Barayan, the hotel’s Front Office Manager with taking immediate action as well as improving our customer service training.

Once again our sincere apologies and we look forward to welcoming you back to the Jeddah Hilton on a future visit.

Yours sincerely


Kevin Brett
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
1 review
3 of 5 stars Reviewed November 14, 2013

Lovely hotel but will not be staying there again as they wanted £20 a day for wifi!!!! They offer 1 hour free wifi in the lobby but as a woman I did not feel comfortable sitting in the lobby to make a private call home. I travel all over the world and stay in a lot of 4 and 5 star hotels and none of them charge £20 a day for wifi! In fact most hotels offer free wifi to their guests. Very disappointed in this hotel!

Stayed November 2013, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amsterdam, The Netherlands
Top Contributor
58 reviews 58 reviews
54 hotel reviews
Reviews in 42 cities Reviews in 42 cities
36 helpful votes 36 helpful votes
3 of 5 stars Reviewed November 12, 2013

Looks all bling bling when entering the lobby but than i had to wait 45 minutes to check-in. Even while arriving at 21.00 in the evening, my room wasn't clean yet... First room I got was a smokers room while i requested for a non-smoking room. Back at reception i had to wait for a long time again..... and than got a different room. Room was fine but don't expect anything spectacular. Breakfast was good and staff was very nice.

Good for a night but if there are better options than go for it.

  • Stayed June 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeddahHiltonAdmin, General Manager at Jeddah Hilton Hotel, responded to this review, November 17, 2013
Dear Guest

We would like to thank you for sharing your valuable feedback during your recent stay at the Jeddah Hilton. We appreciate your comment and shared with our front office team to avoid reoccurence in the future.

Please accept our apology to the inconvenience caused you and we look forward to welcoming you once more at the Jeddah Hilton on a future visit.

Yours sincerely


Kevin Brett
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Riyadh
Top Contributor
50 reviews 50 reviews
24 hotel reviews
Reviews in 28 cities Reviews in 28 cities
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed November 8, 2013 via mobile

The hotel is elegant,clean and new. Great views of the Red Sea across the corniche.
The staff are friendly and efficient. At USD 500 plus per night it is hardly a bargain but as a short break from the desert it is worth a splash.

  • Stayed November 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeddahHiltonAdmin, General Manager at Jeddah Hilton Hotel, responded to this review, November 17, 2013
Dear John

Thank you very much for sharing your comments during your recent stay at the Jeddah HIlton. It will be my pleasure to share your feedback with my team.

We look forward to welcoming you soon to the Jeddah Hilton.

Yours sincerely


Kevin Brett
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Jeddah Hilton Hotel

Address: North Corniche Road, Jeddah 21362, Saudi Arabia
Phone Number:
Location: Saudi Arabia > Makkah Province > Jeddah
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Jeddah
#3 Luxury Hotel in Jeddah
#8 Best Value Hotel in Jeddah
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Jeddah Hilton Hotel 5*
Number of rooms: 143
Reservation Options:
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Also Known As:
Hilton International Jeddah
Hilton Jeddah

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