For the last 18 months, since I have been travelling as a businesswoman to Jeddah, this has been the only hotel providing a women's gym (which is excellent and located adjacent to the Hilton). Generally too, the courtesy paid to women business travellers here has surpassed that of many other local hotels.
Rooms are adequate and there is little difference between executive and non executive rooms. It is always pot luck whether you receive what you ask for and I frequently arrive to be allocated a smoking, twin or interconnecting room despite having emphasised my preference now for over 50 weeks! Housekeeping is haphazard, usually at least one critical requirement missing but seldom the same thing in successive weeks.
The transport provision (essential for a businesswoman in Saudi) is poor. I have on numerous occasions suffered lateness or no-shows and for this mediocre level of service the captive audience is expected to pay steep prices! Every error is received with either smirking or an irritating combination of passing the blame and denial. It is this aspect which really lets the hotel down.
There is one single aspect however which is outstanding; the concierge team are exceptional. Well organised, committed, polite. I even sense them share my despair at the appalling transportation service although they are too professional to articulate this. Room service too is generally very good, punctual, accurate and adequate in quality.
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- Also Known As:
- Hilton International Jeddah
- Hilton Jeddah