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“Generally adequate but with shattering failures in transport provision offset by an outstanding concierge team.” 3 of 5 stars
Review of Jeddah Hilton Hotel

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Jeddah Hilton Hotel
5.0 of 5 Hotel   |   North Corniche Road, Jeddah 21362, Saudi Arabia   |  
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Ranked #3 of 87 hotels in Jeddah
Abu Dhabi, United Arab Emirates
Contributor
18 reviews 18 reviews
13 hotel reviews
Reviews in 13 cities Reviews in 13 cities
11 helpful votes 11 helpful votes
“Generally adequate but with shattering failures in transport provision offset by an outstanding concierge team.”
3 of 5 stars Reviewed August 28, 2012

For the last 18 months, since I have been travelling as a businesswoman to Jeddah, this has been the only hotel providing a women's gym (which is excellent and located adjacent to the Hilton). Generally too, the courtesy paid to women business travellers here has surpassed that of many other local hotels.

Rooms are adequate and there is little difference between executive and non executive rooms. It is always pot luck whether you receive what you ask for and I frequently arrive to be allocated a smoking, twin or interconnecting room despite having emphasised my preference now for over 50 weeks! Housekeeping is haphazard, usually at least one critical requirement missing but seldom the same thing in successive weeks.

The transport provision (essential for a businesswoman in Saudi) is poor. I have on numerous occasions suffered lateness or no-shows and for this mediocre level of service the captive audience is expected to pay steep prices! Every error is received with either smirking or an irritating combination of passing the blame and denial. It is this aspect which really lets the hotel down.

There is one single aspect however which is outstanding; the concierge team are exceptional. Well organised, committed, polite. I even sense them share my despair at the appalling transportation service although they are too professional to articulate this. Room service too is generally very good, punctual, accurate and adequate in quality.

Room Tip: Rooms near the mosque can be noisy if you are not planning to be up for first prayers.
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  • Stayed August 2012, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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250 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (51)
Date | Rating
  • Arabic first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Spanish first
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English first
Jeddah, Saudi Arabia
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed August 21, 2012 via mobile

One of the best hotels in Jeddah, great location with beautiful view on the Red Sea, spacious lobby, outstanding restaurants, the highest quality are applied. Also, a good price value.

I'd definitely recommend it, specially for first time travelers.

  • Stayed September 2011
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeddahHiltonAdmin, Director of Business & Development at Jeddah Hilton Hotel, responded to this review, August 23, 2012
Dear Mr. Tharwat,

Let me take this opportunity to greet you Eid Mubarak!

On behalf of the whole team of Jeddah Hilton, we would like to thank you for sharing your views and recommendations on our hotel. Comments like these makes us proud to be a team at Hilton.

We look forward to welcome and serve you once again on you future visit in our hotel.

Sincerely,

Inayat Ramjean
Director of Business & Development
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Du13
Senior Contributor
31 reviews 31 reviews
24 hotel reviews
Reviews in 14 cities Reviews in 14 cities
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed August 20, 2012

The hotel location is great, on the Corniche and within close proximitly to the airport. The design of the hotel on the inside is beautiful especially the lighting within the building. As for the rooms, they are roomy with great amenities and the food (buffet) was quite good as expected from a large chain hotel. The only set back in the room was the balconey is quite small.

Very friendly & accomodating staff with great service!

Room Tip: Seaview room is a must!!
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  • Stayed August 2012, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeddahHiltonAdmin, Director of Business & Development at Jeddah Hilton Hotel, responded to this review, August 23, 2012
Dear Guest,

Thank you very much for you great comment, I will be delighted to share your feedback to my team.

I look forward to welcome you back at the Jeddah Hilton should travel brings you back to Jeddah,

Sincerely,

Inayat Ramjean
Director of Business & Development
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Denia, Spain
Top Contributor
51 reviews 51 reviews
16 hotel reviews
Reviews in 20 cities Reviews in 20 cities
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed August 9, 2012

Good class Hilton in the classic Arabic style. Great and large public areas, a few "quirky" touches such as sweeping escalators to lower levels, complete with fountains and running waterfalls. Good restaurants and a lovely little american diner. Business meeting rooms are good and typical Hilton. Shops are a waste of space and SO overpriced.
Outside public areas are not so good, and if you ventur outside of hotel on foot, it has a feeling of stalag 13, as it is surrounded by sandbagged emplacements, pop up vehicle barriers and armed troops, (which would be ok if the troops took their job seriously, which they dont), but no other hotel in Jeddah feels the need to go SO far overboard with external security, so why this one?
All in all, a nice hotel, with some good business touches, as expected at a Hilton, but some negatives due to security and high prices.

  • Stayed July 2012, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeddahHiltonAdmin, Director of Business and Development at Jeddah Hilton Hotel, responded to this review, August 15, 2012
Dear Guest,

Thank you very much for choosing to stay at the Jeddah Hilton and for your kind words. We are delighted that you have overall enjoyed your stay with us. Regarding your comment on excessive military visibility and security barriers in our hotel, please be informed that these are mandated by Saudi Government to all multinational company in Saudi Arabia.

Again, thank you very much for your feedback and we look forward to welcome you back to Jeddah Hilton.


Sincerely,

Inayat Ramjean
Director of Business and Development
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dubai, United Arab Emirates
Top Contributor
62 reviews 62 reviews
25 hotel reviews
Reviews in 22 cities Reviews in 22 cities
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed August 1, 2012

I've stayed at the Hilton Hotel in Jeddah many times over the years but it's not my favorite hotel (that would be the Intercontinental Jeddah). It is a good solid property, however, and used to be very good value for money (not any more). The staff is very friendly. The rooms are okay but not brilliant. The closets are a particularly irritating feature - the bar goes from front to back so you have to reach around your hung clothes to pull something out further back. Whoever created that design was a blithering idiot. The breakfast buffet is - typical for 5 star Gulf hotels - very grand and full as compared to the US or Europe. But I always have trouble sleeping in this hotel and I suspect it's from a deficient air circulation system but I can't be sure. The last time I stayed the price had gone up 400%! And it was jam packed. Also, I used to rent cars from the Budget desk downstairs. Now they only provide cars with drivers, which cost a fortune. If the price remains the same it is unlikely I'll stay at the Hilton again, but you never know.

Room Tip: Try to get a room with a view of the Red Sea.
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  • Stayed June 2012, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeddahHiltonAdmin, Director of Business Development at Jeddah Hilton Hotel, responded to this review, August 8, 2012
Thank you very much for your recent stay and for sharing your experience with us. It is great to read how much you have appreciated the hospitality of the staff and the property itself. That being said, I will take on board your comments regarding the rates, car rental and air circulation.

Our hotel was fully booked during that period which is the reason for the high rates. Unless your company or travel agent has a corporate agreement with us, special rates are available when you purchase in advance or during low occupancy. With regard to the ventilation in your room, I will appreciate if you can provide me with the room number for a more thorough follow-up. Please rest assured that our hotel rooms’ air-conditioning and ventilation system do meet the guidelines as per ASHRAE Standards. And the sound level is from 25 db to 35 db.

Budget Car Rental does provide cars without drivers at their outlet located near the hotel and transfers are arranged with prior request.

I hope that I will be able to welcome you back on your next trip to Jeddah and in the meantime if I can be of any assistance, please do not hesitate to contact me.

Sincerely,

Inayat Ramjean
Director of Business Development
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Jeddah, Saudi Arabia
Senior Contributor
32 reviews 32 reviews
18 hotel reviews
Reviews in 16 cities Reviews in 16 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed July 22, 2012

We stayed at the Hilton even though we live in Jeddah as a change to the routine. All sea view rooms were sold out so they gave us a room which was on the 1st floor and the view consisted of 5% sea and 95% roof top!

The room was larger than I remember it was when I stayed last time in 2007. Bed is very comfortable, loads of channels on TV, cosy couch and chair with foot rest, and a spacious bathroom filled with standard amenities.

The staff were very quick and answered any request we needed for the room in good time. But the nice touch that really screamed "Hilton!" is that we had some special dietery food for my wife which needed heating. They took the food and instead of bringing it back in its boring plastic boxes, they brought in full china wear with all the utensils and even a bread basket. Now this is what a 5 star hotel is all about.

Best thing about this hotel is its lobby, one of the most spacious and elegant. waterfalls and artificial rivers surround you everywhere. Too bad this is not utilized with a nice seating area or lounge to enjoy the sound and view. All cafes and restaurants are tucked away because of the strict rulings of Saudi Arabia for family sections. So after wanting to have a late coffee, me and my wife decided to go back to our rooms, disappointed.

The breakfast buffet was something to write home about, with selections of English, Arabic, and American choices. We had a nice table which overlooked their gorgeous outdoor pool.

This hotel is worth the stay only if you don;t mind paying extra because it doesnt come cheap. But for me. the Rosewood is still my top hotel in Jeddah.

Room Tip: try to get a higher floor, never take on the 1st or 2nd floors on the side rooms because you will ge...
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  • Stayed July 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeddahHiltonAdmin, Director of Operations at Jeddah Hilton Hotel, responded to this review, July 24, 2012
Dear Guest,

Thank you very much for choosing to stay at the Jeddah Hilton and for taking the time to share your feedback on you recent stay with us. I will be delighted to share your views specially with our food & beverage team.

On your next stay with us, please let me know in advance in order for me to ensure that your reservations will be allocated on a higher floor for better view.

If I can be in any of your assistance, please do not hesitate to contact me.

Sincerely,

Alexander Musch
Director of Operations
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Milano
Top Contributor
191 reviews 191 reviews
51 hotel reviews
Reviews in 64 cities Reviews in 64 cities
71 helpful votes 71 helpful votes
4 of 5 stars Reviewed July 19, 2012 via mobile

A good business stop, nice location close to the corniche. Gallery shop (limited choice) available. Free internet in the lobby only. Good persian restaurant.

  • Stayed July 2012
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeddahHiltonAdmin, Director of Operations at Jeddah Hilton Hotel, responded to this review, July 21, 2012
Dear Guest,

Thank you very much for sharing your experince with us. We look forward to serve you again on your future business visit in Jeddah.

Sincerely,

Alexander Musch
Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Jeddah Hilton Hotel

Address: North Corniche Road, Jeddah 21362, Saudi Arabia
Phone Number:
Location: Saudi Arabia > Makkah Province > Jeddah
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Luxury Hotel in Jeddah
#3 Business Hotel in Jeddah
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Jeddah Hilton Hotel 5*
Reservation Options:
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Also Known As:
Hilton International Jeddah
Hilton Jeddah

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