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“Badly in need of refurbishment” 3 of 5 stars
Review of Holiday Inn Jeddah Al Salam

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Holiday Inn Jeddah Al Salam
3.5 of 5 Hotel   |   King Khaled Street, Makkah Road | PO Box 6582, Jeddah 21452, Saudi Arabia   |  
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Ranked #22 of 102 Hotels in Jeddah
Bangalore
Top Contributor
80 reviews 80 reviews
50 hotel reviews
Reviews in 45 cities Reviews in 45 cities
91 helpful votes 91 helpful votes
“Badly in need of refurbishment”
3 of 5 stars Reviewed December 30, 2013

Old hotel which needs a lot of upkeep. A lingering musty smell every where and using the Service lifts added to this bad feeling. Rooms are large and clean though the shower curtains were stained.
Breakfast was good but repetitive. Average service with an effort at being friendly by people like Mr.Omar. Majority of the staff seem to be disgruntled and the chef has never heard of a poached egg. The staff at the Reception seem to be more friendly.
Very expensive for this level and I am sure there are better options available.

  • Stayed December 2013, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Faisal M, Director of Sales at Holiday Inn Jeddah Al Salam, responded to this review, January 13, 2014
Dear Coffeetrader,

Thank you for your time to share your experience with TripAdvisor. We have noted your concerns. We would like to inform you that we already have renovated one floor and we advise you to ask for the renovated floor when you reserve next time.

We always welcome your feedback which gives us indication the area we need to improve. Thank you once again and invite you to experience our new rooms located on the second floor.

Warm regards

Faisal
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239 reviews from our community

Traveler rating
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See reviews for
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (61)
Date | Rating
  • Arabic first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Russian first
  • Spanish first
  • Any
English first
Singapore, Singapore
1 review
4 of 5 stars Reviewed December 28, 2013

Thank you Mr. Mohammed Omar for Hospitality i will always choose to stay in Holiday inn hotel al salaam everything is good inside the hotel the rooms are always clean, food is excellent spcecially the fresh fruits, the place is near to balad where you can go for shopping with family and friends, near to panda hypermarket and a lot of food store nearby hotel..Good Staff and nice place to stay..

  • Stayed December 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Faisal M, Director of Sales at Holiday Inn Jeddah Al Salam, responded to this review, January 13, 2014
Dear Nosaj,

We are glad top know that you enjoyed your stay at Holiday Inn Jeddah Al Salam. We hope to see you again soon.

Warm regards

Faisal
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed December 25, 2013 via mobile

Little off the city center, but close to Balad or old Jeddah.
Anyone, interested in going to Makkah for Umrah, then it is the best place, i.e. very close to the bus stop, even one can reach there on foot.
Staff is generally very good and helpful.
Rooms are almost silent and not at all noisy.
Hot water, air conditioners and internet work pretty ok.

Stayed September 2013, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Faisal M, Director of Sales at Holiday Inn Jeddah Al Salam, responded to this review, January 13, 2014
Dear Yoojay,

We appreciate your time to share your comments on Trip advisor. We look forward to welcoming you again at Holiday Inn Jeddah Al Salam soon.

Best regards

Faisal
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jeddah, Saudi Arabia
1 review
5 of 5 stars Reviewed December 25, 2013

i would like to show my happens and my glad to this hotel and spicily to mr. Edward Rodrigues to serve there guest with smiley face and full help and i advice everyone to come to this hotel and try it

  • Stayed December 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Faisal M, Director of Sales at Holiday Inn Jeddah Al Salam, responded to this review, January 13, 2014
Dear Aamir,

Thank you for your comments. We look forward to welcoming you again in a neasr future.

Regards

Faisal
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Jeddah, Saudi Arabia
1 review
4 of 5 stars Reviewed December 24, 2013

nice gritting and im happy enjoy with restaurant staff.. everything excellent...
thank's a lot to mr.jahidull for the serve...
I meet F&B director..this is nice person...keep all these and be more professional...
do your best more than before.. thank you all of they

  • Stayed December 2013, traveled on business
    • 3 of 5 stars Rooms
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Faisal M, Director of Sales at Holiday Inn Jeddah Al Salam, responded to this review, January 13, 2014
Dear Mohammed,

Thank you for your time to share your dining experience with TripAdvisor. We have conveyed to your compliments to the concerned staff.

We look forward to hosting oyu again at our Al Roshan Restaurant.

Best regards

Faisal
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Dammam, Saudi Arabia
1 review
3 of 5 stars Reviewed December 18, 2013

Very friendly staff and nice environment. Especially all the Quality Manager, Reception staff, Bell Boys tried their best to make you feel comfortable.

The only draw back was the food served in the hotel which is not up to the standard of Holiday Inn. No Taste and no change at all. Everyday same menu which forces you to eat from outside.

I would highly recommend the Manager to put an effort on enhancing the food experience with different and quality buffet as it would make people like me to get surprised everytime and pay their money worth. As, after a long day at work when you eat a food which is just not worth it.

Room Tip: Choose the Room with odd numbers at the end to get a good City view.
See more room tips
  • Stayed November 2013, traveled on business
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Jeddah Al Salam, responded to this review, January 2, 2014
Dear emranzafar,

Thank you for your review of your stay at Holiday Inn Jeddah Al Salam. We are sorry you did not find our hotel restaurant to your liking. We are pleased our staff was able to offset this displeasure with great service. All of our reviews are evaluated by management, and your review is no exception. We strive to provide the best guest experience possible, and may use some of the feedback you’ve provided to further improve our service. We hope you will consider us again when in Jeddah.

Regards,

Brenda J.
Case Manager
IHGCare
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Dubai
Top Contributor
72 reviews 72 reviews
36 hotel reviews
Reviews in 32 cities Reviews in 32 cities
62 helpful votes 62 helpful votes
2 of 5 stars Reviewed December 17, 2013

I booked this hotel as I had a last minute trip and none of the hotels I am used to were available. The hotel is old, very old! The minute you walk out of the elevator, you smell the old carpet with the dust and humidity. The room itself was also very old with very used furniture and stained walls. The lined was clean though. The service was quiet poor: I had to call for an iron 3 times before getting one. The breakfast was average and the gym slightly above average with cardio and weight and free weight machines.

I wouldn't come back...

Stayed December 2013, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Jeddah Al Salam, responded to this review, January 1, 2014
Dear MrFrequentTraveler,

We appreciate that you took the time to share your review of your recent experience at our property. This feedback is very helpful to us as we establish our best path to providing successful guest satisfaction.

Please accept our sincere apology for the overall dissatisfaction you experienced during your stay. As our success is measured by how our guests evaluate our services and facilities, we want you to know that the feedback we receive are taken seriously.

We have taken note of your comments and have shared these with our management team to review and make necessary improvements to ensure guests do not experience this in the future.

While we understand that your stay was less than satisfactory, we hope that you would give us another chance to make your stay as best as it can be.

Sincerely,

Joel B
Case Manager
IHGCare
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Additional Information about Holiday Inn Jeddah Al Salam

Address: King Khaled Street, Makkah Road | PO Box 6582, Jeddah 21452, Saudi Arabia
Phone Number:
Location: Saudi Arabia > Makkah Province > Jeddah
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #22 of 102 Hotels in Jeddah
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Holiday Inn Jeddah Al Salam 3.5*
Number of rooms: 319
Official Description (provided by the hotel):
Located on the commercial center of Jeddah. Five minutes to the Red Sea and the financial area. 40 kms to the international airport and 2 kms to the city center. The nearest hotel in Jeddah to the Holy city of Makkah and 5 kms to the beautiful resorts of the Red Sea. 319 rooms and suites; 11 floor high rise building. ... more   less 
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Also Known As:
Holiday Inn Jeddah Al Salam Hotel Jeddah
Jeddah Holiday Inn

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