The location, size of the rooms and the old house courtyard setting was wonderful. The problem was with the service staff that do not speak English. With every small problems you have to go to main reception and try to explain the problem. The job of the hotel stuff is poorly supervised by managment. My room was clean but TV's remove control needed new battery, the toalet seat was displaced and when i ask for glass or plastic cubs the stuff was supprised that none was left in the room etc. . The breakfast buffet was the worst I have in all 5 hotels in Syria and the serving person was rude, and had problem with basic English . On the first day the bakery was 2 or 3 days old and oranges ( the only fruits on the table) were rotten. When someone was pointing out the quality of the oranges the breakfast staff took it away and the fruits were gone for the next days. The only coffee you may have was the nescaffee from the small paper bag. Most of the guests ask for the turkish coffee but the the rude staff was informing that no such coffee will be offered. After some of the guest insist to demand the better quality coffee the staff was able to serve nice expresso. The internet signal was very weak, you had to be very close to main reception to have some signal. The person who is in charge of the hotel staff need to do the better job because there is a lot off room for improvement. The mngr. prefers to smoke cigarets at the front door of the hotel than to step down to breakfast room to notice the problems. The hotel was booked only in 20% due to the problems in Syria and the hotel staff was not overloaded with the job.
- Also Known As:
- Mandaloun Hotel-Restaurant Hotel
- Mandaloun Hotel-Restaurant Hotel Aleppo