The Apsara could easily have been one of the most charming places i've stayed in except for my experience on my last night there which is pretty much what IGo Everywhere (see above) went through. like him, my fiance and i had reserved a room months in advance for 3 nights, with assurances from them that the booking was in order. imagine our horror to find out on the 3rd night, at 11 in the evening, on coming back from the cultural dance show at the royal palace, exhausted after already more than a week of touring around only wanting the comfort of our bed....to be told by a staff that there were people already occupying our room!!! and that they had already put together our stuff ready to be taken away!!! apparently, they got our reservations very badly mixed-up and since we were out, just bumped us off in favor of the new guys without any prior notice. .they told us that we could take our luggages (none of the staff even offered to help considering the circumstances) and stay at the 'Villa' for the night. (it is as IGoEverywhere said --- like a haunted house.) worse, my fiance had to go back and forth to the 'main' house(Apsara) to borrow a key or something to open the main water pipe (nobody informed us in advanced that it was closed, so nobody had the sense to give us the key or whatever to open it and to tell us where the main pipe was located --- my fiance had to search in partial darkness!) All these 'small' gestures would have been the least they could do after all the inconvenience they had caused--- and at past midnight even!!! i was expecting the next morning that the management would offer their apologies and perhaps give us a discount for the last night for all the troubles their unreliable and bad service had caused, but we got neither discount nor apologies.
a pity really, because Luang Prabang had been the perfect getaway place, and i fell in love with the Apsara as soon as i saw it, but everything was spoiled in the last hours by bad hotel service. i travel often and have stayed in countless hotels in different countries but have never met with this kind of treatment from the hotel management/staff. apparently, it wasn't the first time this happened with Apsara.
we loved the room, though. the bathroom, however, while reasonably clean, is a long way from the elegance of the room. the restaurant was nice, but nothing special about the breakfast. and yes, the noise from the street at night didn't make for restful sleep.
- Official Description (provided by the hotel):
- The first and still one of the most beautiful boutique hotels in Luang Prabang, the Apsara was originally a rice warehouse situated on the banks of the Nam Khan [The quieter side of town]. The Apsara is also right in the heart of the heritage village, making it the perfect place to stay. From the comfort of its large, airy bedrooms, rated by the Washington Post as "an inch beyond decadence", it's easy to explore temples and the lanes of Luang Prabang. After which you can relax on the river terrace and enjoy the spectacular views and a refreshing Beer Laos. But that's not all, our restaurant is well known for having one of the most interesting menus in town as well as a superb wine list and the driest martinis in Laos. As Hip Hotels said "Both the restaurant and bar reflect a refined sense of taste" and who are we to argue with that. ... more less
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- Also Known As:
- The Apsara Hotel Luang Prabang
- Apsara Luang Prabang
- Apsara Hotel Luang Prabang