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“A Jewel in Luang Prabang” 5 of 5 stars
Review of Satri House

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Satri House
5.0 of 5 Hotel   |   57 Phothisarath Rd | Ban That Luang, Luang Prabang 85671, Laos   |  
Hotel amenities
Ranked #14 of 67 Hotels in Luang Prabang
London, United Kingdom
Senior Contributor
25 reviews 25 reviews
22 hotel reviews
Reviews in 23 cities Reviews in 23 cities
17 helpful votes 17 helpful votes
“A Jewel in Luang Prabang”
5 of 5 stars Reviewed May 28, 2014

We stayed 5 nights at Satri House and really loved it! It is tucked away on the outskirts but we walked into town with ease. It is very quiet within its own very carefully maintained grounds with lush gardens and welcoming pool. You can feel the history of the hotel and it is a fine mix of older style building but modernised and extended. We stayed in room 223 which proved to be very quiet. It had its own balcony, large bed and spacious bathroom. The dark wood interiors provide a cooling effect. The breakfasts are very good with plenty of choice and constant supply of top ups. We also had a very good dinner on one night but took advantage of the many restaurants in town. The hotel is part of a French owned group and we were very well looked after by the manager and his local staff.

  • Stayed January 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SatriHouseMGMT, General Manager at Satri House, responded to this review, June 25, 2014
Dear Simon S,

Thank you very much for taking time and sharing your feedback following to your last stay in Satri House.
We are glad to read that you loved the property's charm and that you found the staff friendly and helpful.
We very much appreciate your comment and hope we will have the pleasure to welcome you back in the near future.

Best regards,

Henri Spanneut
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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244 reviews from our community

Traveler rating
    164
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    11
    9
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (43)
Date | Rating
  • Danish first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
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English first
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 1, 2014

When we discovered this secret address 2 years ago, my wife (girlfriend back then) knew this would be the perfect place for a dreamy and magic wedding. A little fun thought that was set to become reality.
After a year long of preparation, and lots of coordination between ourselves and the lovely management and staff, all was absolutely perfect on D-day to create what has been the most amazing and happy day of our life.
Satri House is by essence a boutique hotel, in its scale and atmosphere and provides you the domestic feel that one looks for on their travel but also the very discreete but efficient assistance of friendly and smiley staff.
Our wedding happened exactly a year ago now and after having travelled the world since, whether in mexico, japan, morocco or portugal, we can definitely say that satri house is the best boutique experience we have found in the world...so far and we will definitely be back.

Stayed June 2013, traveled with friends
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SatriHouseMGMT, General Manager at Satri House, responded to this review, May 19, 2014
Dear Laurent,

Thank you so much for sharing your impression following to your stay with us.

It was a great pleasure to have the team of Satri House involved in this very special day.
We're very glad and proud that you enjoyed every moment with us.

All the team of Satri House is renewing their best wishes to you and your wife.

We hope to have the chance to welcome you again at Satri House.

All the best,

Henri Spanneut
General Manager
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Thames Ditton
Top Contributor
126 reviews 126 reviews
56 hotel reviews
Reviews in 60 cities Reviews in 60 cities
69 helpful votes 69 helpful votes
5 of 5 stars Reviewed April 20, 2014

Tucked away on the outskirts of town, and yet still within walking distance of the centre. We stayed in a Junior Suite which was both spacious and beautifully appointed, with some lovely local antique touches. Enormous bathroom, with a lovely bath, as well as a separate shower.

Beautiful gardens, with statues in nooks and crannies giving different vistas. Quite a small pool area for the number of rooms, but beautifully clean, and only became busy late afternoon when people came back from their day tours.

We just loved everything about Luang Prabang, and this was the icing on the cake.

  • Stayed March 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SatriHouseMGMT, General Manager at Satri House, responded to this review, May 19, 2014
Dear PennyH,

Greetings from Satri House.

We appreciate you taking the time to give us your feedback about your recent experience with us.
We are thrilled that you have chosen Satri House for your trip to Luang Prabang.

We are looking forward in welcoming you back in the near future.

Kind Regards,

Henri Spaneut
General Manager
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New York City, New York
Senior Contributor
43 reviews 43 reviews
15 hotel reviews
Reviews in 20 cities Reviews in 20 cities
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed April 2, 2014

My husband and I loved Satri House and have recommended it to everyone we know who is on their way to Luang Prabang.. The property used to belong to one of the last of the Royal family and it has been beautifully renovated and updated to serve as a boutique hotel. It is run by a gracious and elegant lady who made sure we were super comfortable. I loved the fact that the buildings had lemongrass oil lamps as mosquito repellants. Although I normally hate scented environments, this was different; the lemongrass felt natural and was not at all intrusive. The grounds are beautifully designed - lots of nooks in which one can relax and read a book, under ceiling fans. It was calming to sit beside the lotus pond in one of gazebos. Satri House is decorated with antiques -- beautiful old sculptures, ornate lamps, and gorgeous furniture. Breakfast was delicious. Although its in the center of everything, once you step through the gate of Satri House, it feels as though you are transported back in time, light years away from modern day Asia.

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SatriHouseMGMT, General Manager at Satri House, responded to this review, May 19, 2014
Dear JADNYC2014,

Thank you for staying with us at Satri House and for taking the time to give us your feedback on TripAdvisor.

We're very glad to read that you enjoyed every single moment of your stay with us.

We're looking forward in welcoming you soon.

Yours sincerely,

Henri Spanneut
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Adelaide, Australia
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed March 30, 2014

My 60th birthday. Loved the netting over the bed and the window shutters that block all mosquitos light and heat out. Our accommodation is always a base to explore from. We look for a good night’s sleep, satisfying breakfast, bar and clean pool. This one ticked all those boxes plus staff helpful with transport, going rates and tour suggestions. I would not suggest that you walk to town too much to see especially if hot. Satri has free bikes and it is safe to ride even though the road seems busy cars are aware of scooters and bikes. a lot safer than Oz and you see more. The grounds, building and décor are charming but with three days sight seeing and dinning out had little time to enjoy Satri House.

  • Stayed March 2014, traveled as a couple
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SatriHouseMGMT, General Manager at Satri House, responded to this review, May 19, 2014
Dear Merry54,

Greetings from Satri House Secret Retreats,

Thank you very much for taking the time to give us your feedback about your recent experience.
We are delighted to read your kind comments and are looking forward in welcoming you back at Satri House.

Warmest regards,

Henri Spanneut
General Manager
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Claremont, CA
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 27, 2014

I love hotels which offer ultimate luxury which are right in the thick of things. This is one of those hotels. In fact, it is linked with "Secret Places" - at least that's what the sign says. You turn into an alley off of a non-descripit street (near an Buddhist Temple) and suddenly you are in one of the most luxurious and tasteful of hotels I've every stayed in. There is complex geometry in the layout of the hotel, almost like a Chinese Garden. Two beautiful pools and a lotus pond. An incredible restaurant which serves French and Asian food at an incredible value. This is a real find!

Room Tip: They are all good. I'd ask for one near the restaurant. No issue of finding it or your room that...
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  • Stayed March 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hong Kong
Contributor
11 reviews 11 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed March 20, 2014

Satri House is a little oasis, on a nondescript street about a 10-minute walk from Luang Prabang's main town area. The choice of hotel in LP would very much impact one's stay, and it looks like there is everything here from backpackers' hostelries and sweet and good-value guesthouses to top of the line, atmospheric resorts. For me, Satri House was the perfect choice, rustic yet oozing Colonial charm, in a setting that is almost Bali-like with lush foliage and lily ponds. The guestroom was spacious, functioned well, had an inviting four-poster bed, teak floors and lovely balcony. The food was good as well as spa services. Sure, the restaurant waitstaff can be a little bit dim at times, but they're very well-meaning and friendly, and whether at dining or reception I always got what I needed or asked for. There was a real effort by all to be accommodating. Noise was a bit of an issue with neighbours who seemed to stay up late and blast music, but a closed window seemed to handle most of it! (except for the last day when some karaoke party nearby went on all afternoon.) I was told this happens occasionally and don't let that deter you; Satri House is a very nice choice and ticks the boxes for Luang Prabang vacation in keeping with its Colonial past and guests' desire for all the modern conveniences.

  • Stayed March 2014, traveled solo
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SatriHouseMGMT, General Manager at Satri House, responded to this review, March 22, 2014
Dear FMD,

Thank you for posting such a detailed comment following to your stay at Satri House.

We're very happy to read how beautiful you found the property to be.
I will also forward your comment about the staff behavior. We always strive to provide professional and friendly service with personal attentions.

Thank you again for staying with us and sharing your comment.
We hope to welcome you again in this beautiful city, Luang Prabang.

Best regards,

Henri
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Satri House

Address: 57 Phothisarath Rd | Ban That Luang, Luang Prabang 85671, Laos
Location: Laos > Luang Prabang Province > Luang Prabang
Amenities:
Bar / Lounge Beverage Selection Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Airport Transportation
Hotel Style:
#5 Business Hotel in Luang Prabang
#6 Romantic Hotel in Luang Prabang
#8 Luxury Hotel in Luang Prabang
#10 Family Hotel in Luang Prabang
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Satri House 5*
Number of rooms: 31
Official Description (provided by the hotel):
Located in the heart of the city, Satri House was built at the turn of the last century as the residence of Prince Souphanouvong. This building owns to Unesco Heritage. Satri House was refurbished in 2002 by Mrs. Lamphoune Voravongsa and has been run since as a hotel. During 2008 and 2012 the hotel has been enlarged with the addition of more colonial style buildings consisting of 14 Deluxe rooms, 14 junior suites and 3 Satri House suites. ... more   less 
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Also Known As:
Satri House Hotel Luang Prabang
Satri Hotel Luang Prabang

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