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“Beautiful hotel but lacking” 3 of 5 stars
Review of Satri House

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Satri House
5.0 of 5 Hotel   |   57 Phothisarath Rd | Ban That Luang, Luang Prabang 85671, Laos   |  
Hotel amenities
Ranked #12 of 67 Hotels in Luang Prabang
Walton, United Kingdom
Top Contributor
77 reviews 77 reviews
35 hotel reviews
Reviews in 42 cities Reviews in 42 cities
66 helpful votes 66 helpful votes
“Beautiful hotel but lacking”
3 of 5 stars Reviewed January 27, 2014

This was our 4th visit to Luang Prabang and I was really looking forward to staying at the Satri Housefor the first time. Despite all the other glowing reviews unfortunately it just didn't push all the buttons for us. There are lovely antiques all over the hotel and the rooms and bathrooms are very stylishly decorated and well appointed with beautiful asian pieces of furniture and touches but... Most particularly the rooms were noisy. Not because of the cockerels as in Luang Prabang you can't escape them but they are very echoey. I don't know whether the walls are hollow, but it was as if our neighbours were in the same bedroom except they weren't being noisy. The staff are lovely and very friendly but lack training and speak little English. Breakfast in particular was a shambles. Most mornings there were several staff milling about but no-one actually in charge. In four mornings we were never actually given a menu although they do exist so we would look around at what everyone else had and order from there. I ordered breakfast one morning which never arrived although the owner who arrived after us was served immediately. Reception is manned overnight but not by any managers until around 9.30am so if you have a question requiring an answer you need to wait. Not ideal if sightseeing starts at 9 o'clock. It was quite cold whilst we were in Luang Prabang. I think when the weather is better this hotel would come more alive as it is in a lovely setting.

Room Tip: Not ideal for elderly people or if you have difficult walking as there are steps everywhere and ligh...
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  • Stayed January 2014, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SatriHouseMGMT, General Manager at Satri House, responded to this review, March 7, 2014
Dear Maynris,

Thank you for posting your comment on Tripadvisor.

We're happy to read that you loved the property and the staff. In the other hand, we would like to apologize for the bad impression that the breakfast gave you. We are, every day, improving our quality service and the team is working hard to keep it constantly.
We are surprised about the comment regarding the managers at reception as, every day, one supervisor starts working at 06.30am. Those supervisors are the one who can deal with all your questions, inquiries, bookings,...

Thanks to your remarks we will keep improving our facilities and services.

Your sincerely,

The Satri House's Team
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283 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (52)
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English first
Senior Contributor
33 reviews 33 reviews
11 hotel reviews
Reviews in 14 cities Reviews in 14 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed January 20, 2014 via mobile

I am not sure you will find a more beautiful place to rest your head in Luang Prabang.
The hotel collected us from the airport and a mere 20 minutes later we where unpacking in our room, the hotel grounds are simply stunning with two swimming pools, a spa and a couple of lovely lounges to relax in. Our room was fab, lovely big bed, bathroom and a separate toilet, the room had two lovely full length doors that opened up onto a lovely balcony!

What more could you want? Well it got better at breakfast, from eggs to amazing noodles and oh the home mad jams! Stunning and enough to ensure we never once ate lunch!

At the end of most evenings we sat in the aptly named smoking room, the smoke was from the fire merrily burning away, we chatted with fellow guests and had a blast.

The down side? Well yes it does have one, the staff are lovely in every way, however they haven't quite reached the heights that match the hotel, it's certainly not bad enough to put you off, in fact I loved the chaotic brilliance that would occasionally kick in, if anything it made our stay all the more brilliant!

And a final note, coffee was out of this world and the lady who presents breakfast was a gem

Thanks guys when in LP we will be back

Stayed January 2014, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SatriHouseMGMT, General Manager at Satri House, responded to this review, March 7, 2014
Dear Dave C,

We would like to thank you for posting such a detailed comment following to your stay at Satri House.

We're delighted to read that you enjoyed your room and the hotel and that you found the breakfast to be stunning and tasty.
It is always with pleasure that all the team joins me in thanking you for sharing your impression.

We wish you all the best.

Yours sincerely,

The Satri House Team
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Paris, France
Senior Contributor
43 reviews 43 reviews
4 hotel reviews
Reviews in 15 cities Reviews in 15 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed January 16, 2014

Satri House is very special, an elegant and refined oasis of taste and serenity. It is not the typical 5 star luxury resort. There are no tvs and no flashy embellishments. Instead, you will find a jewel like residence where every detail and every view has been carefully thought out to provide the maximum aesthetic pleasure. Some of the staff really do not understand English or French, but there are plenty of people around with whom it's easy to communicate, and Henri, the manager, could not be more helpful and solicitous. A stay here will make the magical city of Luang Prabong even more perfect. We were enchanted and would gladly return.

Stayed January 2014, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lugano, Switzerland
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed January 12, 2014

Right when I saw the first Satri House pictures, I knew I would have loved it. Its appearance lived up my utmost expectations. Everything is painstakingly, almost obsessively, arranged by Madame Lamphoune whose taste is out of discussion: telephones dating back to the 1920's - perfectly working! - gorgeous multifaceted glass minibottles for shampoo and bath conditioner, bamboo containers to cover the plastic of water bottles courteously supplied to wash one's teeth so not to touch tap water, incredibly beautiful wooden windows and blinds, opens corridors full of colonial pictures, silk items and Buddha statuettes, impeccable gardens and pools...
Also, the smoking room painted in coral red is stunning, just like the yellow restaurant/breakfast room, where an excellent staff caters the international clientele with dedication and discretion.
Simply it seems to be part of that house, where prince Souphanouvong lived as a newborn, in the 1910's.

The points to improve are two, in my opinion: the front desk staff and, most of all, the pond right after the entrance should be eliminated. No doubt it's beautiful and choreographic, but also a real source of life for mosquitoes. When I arrived in my room, I killed twelve bugs and did not intend to open the windows for the remaining 3 days.
Mr. Henri, the very kind General Manager, told me they know the problem and are thinking about how to solve it. Once they will manage to improve such two things, I guess Satri House will have very few rivals on the LP hotel scene.

Room Tip: Rooms are all superb. Just ask for a place away from the pond to avoid problems with mosquitos.
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  • Stayed December 2013, traveled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SatriHouseMGMT, General Manager at Satri House, responded to this review, March 7, 2014
Dear guest,

Thank you for posting such a detailed comment after staying at Satri House Secret Retreats.

The guest's satisfaction is our goal so this kind of remarks will help us to improve our service.
We hope that you will be able to come back to this beautiful city and will visit us as well.

Wishing you all the best.

Yours sincerely,

The Satri House Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed January 11, 2014

Satri house is a brilliant hotel for the whole family. The food was delicious,especially the breakfast, and the staff were very kind and polite.The beds were very comfortable and the rooms were great. This is a perfect hotel for all ages. My 3 daughters (15 year old,13 year old and 9 year old) thoroughly enjoyed their visit as well. Highly recommended for a lovely relaxing stay.

  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SatriHouseMGMT, General Manager at Satri House, responded to this review, March 7, 2014
Dear Simon A,

Thank you so much for sharing your impression on Tripadvisor after staying at Satri House Secret Retreats.

It is a real joy to read that you liked the hotel and the food of our restaurant.
We also appreciate reading that your daughters enjoyed laying in front of the pool and just spending time in the property.

Do not hesitate to contact us if you wish to come back to Luang Prabang one day.

Wish you all the best,

Yours sincerely,

The Satri House Team
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Boston, Massachusetts
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed January 10, 2014

The satri house was the hotel I was most looking forward to over our 3 week tour through southeast asia. It is a beautiful place and the bones lived up to my expectations. The staff however needs better training. Multiple times we tried to organize activities and reservations but the follow through was non existent. Some kind of system needs to be put in place where guests are informed either by slipping a note under the door or leaving a message on their room phones as to whether meals and activities have been successfully arranged. It was high season when we went so I understand that the hotel was full, but for the caliber of hotel we expect better service. I must not generalize however and point out that Henri as well as the older women on staff were very capable. Where the property fell short was with the young men at the front reception.

I would recommend staying here despite the problems with service. Just be prepared to plan your own day tours and meals on your own.

  • Stayed January 2014, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SatriHouseMGMT, General Manager at Satri House, responded to this review, March 8, 2014
Dear Guest,

We would like to thank you for posting your review on Tripadvisor.

We appreciate your remarks and it will definitely help us to keep improving our service.
We all strive hard to readjust those mistakes and be sure that it will not happen again.

Once again, thank you for taking few minutes to describe your experience here with us.

We will be delighted to welcome you again if you would like to come back to Luang Prabang.

Yours sincerely,

The Satri House Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai (Bombay), India
Contributor
14 reviews 14 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed January 5, 2014

lovely property ! excellent breakfast ! the room we stayed in was spacious and had a nice view. this botique hotel is a lovely property with a lot of care and detailing taken into the way it has been done. very cosy library with a fire place. the rooms do not have a TV , thought you could request for one , also remember to ask for a heater for your room, if travelling during dec/ jan.

Room Tip: 1.rooms can get very cold in dec/ jan so ask for a heater as they do not have enough for all. 2.our...
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  • Stayed January 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SatriHouseMGMT, General Manager at Satri House, responded to this review, March 8, 2014
Dear Kosara,

Thank you so much for posting your impression following to your stay at Satri House Secret Retreats.

We're happy to read that you really loved the property with his decoration and details.

If you would like to come back and visit us we will be more than pleased to assist you in any way.

Wishing you all the best.

Yours sincerely,

The Satri House Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Satri House

Address: 57 Phothisarath Rd | Ban That Luang, Luang Prabang 85671, Laos
Location: Laos > Luang Prabang Province > Luang Prabang
Amenities:
Bar / Lounge Beverage Selection Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Airport Transportation
Hotel Style:
#5 Business Hotel in Luang Prabang
#6 Romantic Hotel in Luang Prabang
#10 Family Hotel in Luang Prabang
#10 Luxury Hotel in Luang Prabang
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Satri House 5*
Number of rooms: 31
Official Description (provided by the hotel):
Located in the heart of the city, Satri House was built at the turn of the last century as the residence of Prince Souphanouvong. This building owns to Unesco Heritage. Satri House was refurbished in 2002 by Mrs. Lamphoune Voravongsa and has been run since as a hotel. During 2008 and 2012 the hotel has been enlarged with the addition of more colonial style buildings consisting of 14 Deluxe rooms, 14 junior suites and 3 Satri House suites. ... more   less 
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Also Known As:
Satri House Hotel Luang Prabang
Satri Hotel Luang Prabang

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