We arrived with delight to see the face of the hotel. It seemed picture perfect. It was 5-10 minutes from the heart of the town but had some restaurants and shops on the southern side of the hotel. Our room at face value was nice - closer inspection revealed that there was mildew and mould throughout the room. It just hadn't been properly cleaned. It was almost impossible to sleep because of the noise from the airconditioners in the hotel. There were only four rooms occupied in our stay, one was ours, and the din of the three aircons made it impossible to sleep. We asked to be moved to another area but that was all too hard.
The first night we were there we shared a bottle of beer on our verandah. The empty bottle was still on the table the morning we left.
Breakfasts were fair, but beware of the semi-hot food. One matter that we didn't like was that we sat at the same table for four breakfasts and it wasn't swept or cleaned at all - there were still crumbs and soup stains on the table from our first morning.
An interesting facet of hotel life seemed to be as one table left after their breakfast the waiters took the leftovers to other staff sitting near the dining area and they finished off the food. It didn't give a professional feel to the hotel.
One really disconcerting thing happenned in our stay. After leaving the hotel on the second morning and remembering soon after we had left a map behind, we returned to the hotel. My wife went to out room while I stayed in the lobby. My wife found a staff person in our room when she went in - he came from between the bed and the wardrobe. He left the room hurriedly without explanation. My wife came downstairs a little shaken and we asked the duty manager to explain the situation. He, eventually, found the man in our room. He said he was in the room looking at the plumbing. We had not asked anyone to check the plumbing and there was no plumbing where he was in the room. We asked for a report to be made to the hotel manager but that was all too hard as well. It left a very bad taste in our mouth and we consider ourselves very lucky not to have had something stolen that day. We were very disappointed that our report was merely shrugged off.
On a positive note, the grounds and pool were very nice.
Overall, however given our exerience, management's "don't care" attitude, the room's unfortunate cleanliness and poor staff attitude, we would suggest that there are much better options for hotel stay in Luang Prabang.
Other travellers we spoke to at the Luang Prabang hotel agreed with our assessment and those who had also stayed at the Vico hotel in Vientiane suggested the situation was very similar there.
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