This could be a 5 star place but it isn't there yet. It is a beautiful place. The grounds are lovely and the rooms, although a bit minimalist, are quite nice. They have nice tile, a good bathroom with both a shower and a separate bathtub, and we had a nice small balcony. The staff attempt to be very helpful and are gracious. And the breakfast is nice with an excellent baguette, eggs, and fruit. Not a large selection but what they have is good. And the location is excellent. But...I think they need stronger management and more training for the staff and more consistent service. Examples: the air conditioning wasn't on when we arrived and, given that it was nearly 100 degree F, it was uncomfortable. And in the bathroom were two large spiders. And the lock box was closed and no one had the key to open it and reset it. And we were promised that the manager would come at an agreed upon time but he didn't arrive even after that time. And one morning they seemed not to have either juice nor fruit. All relatively minor but over 4 days they added up to an irritant that easily could be fixed. And should be and when it is fixed it will be a great place.
- Official Description (provided by the hotel):
- Located in the historic heart of the city of Luang Prabang, halfway between the Mekong and Nam Khan River, the Sanctuary Hotel is a haven of peace on the edge of the peninsula, close to the night market with its typical streets, temples and restaurants.The Sanctuary Hotel is built around listed buildings. Its charm, its traditional architecture, exotic garden make it a privileged holiday resort, calm and serene, yet close to everything. You can easily explore on foot most of the architectural treasures of Luang Prabang, the historic capital of Laos, the Mecca of Buddhism, inscribed on the World Heritage List of UNESCO.Sanctuary Hotel, Luang Prabang, a garden in the heart of the city. ... more less
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