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“Best location, wonderful staff and service, air conditioning worked perfectly, and good breakfast.” 5 of 5 stars
Review of Maison Souvannaphoum Hotel

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Maison Souvannaphoum Hotel
4.0 of 5 Hotel   |   Rue Chao Fa Ngum | Banthatluang, Luang Prabang, Laos   |  
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Ranked #10 of 67 Hotels in Luang Prabang
Glen Rock, NJ
Senior Contributor
31 reviews 31 reviews
13 hotel reviews
Reviews in 18 cities Reviews in 18 cities
22 helpful votes 22 helpful votes
“Best location, wonderful staff and service, air conditioning worked perfectly, and good breakfast.”
5 of 5 stars Reviewed June 12, 2014 via mobile

We staying at Maisin Sou... For 5 nights on our recent trip to Luang Prabang in Lao. We could not have been more pleased without experience. The staff was incredibly helpful and friendly (we especially loved our lady server at breakfast). Everyone spoke English. We were able to walk everywhere from the hotel. The night shopping and food market and both rivers were only a short distance away. We would definitely recommend the hotel to anyone visiting Luang Prabang and would return ourselves given the opportunity.

  • Stayed June 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Banyan Tree B, Manager at Maison Souvannaphoum Hotel, responded to this review, June 26, 2014
Dear lisakaren,

It was a real joy to read your review here on Tripadvisor.
We are glad to learn that you enjoyed your stay as well as the convenient location of Maison Souvannaphuom Hotel so much.

Your positive feedback certainly made everyone very proud and especially Ms. Pin was really happy to have received such kind praise from your good self. On behalf of everyone here – thank you very much.

lisakaren, we truly hope that you will be able to travel to this wonderful part of the world again soon and I look forward to welcoming you back.

In the meantime, I wish you a good time and all the best.

Best regards,
Katejiraporn K
Director of Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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522 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (84)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
  • Any
English first
Ocean Grove
Contributor
11 reviews 11 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed June 9, 2014

I wanted to make our week long stay in Luang Prabang a little bit special and chose to stay at the Maison Souvannaphoum as a result. Both my husband and I were very happy we did. From the welcome to the farewell the staff were professional and friendly. The position, opposite the Nam Phou (fountain) on the main road provided easy (flat) walking access to all the attractions in town (Night Market, Dara Market, Mt Phousi, Museum, Wats and of course restaurants and bars). There are numerous options for laundry, no matter which direction you turn, on leaving the hotel. The small shop on the opposite side of the road heading towards the night market has a 'wine room' and we picked up some very reasonable bottles of Australian wine for around 80,000 kip ($10) - beware one bottle was undrinkable though.....from memory a 2007 Penfolds Chardonnay (under cork).. We stayed in one of the Garden Wing rooms which were delightful with one of the best balconies we have had (spacious, comfy chairs, ceiling fan - why don't more balconies have them?? and they light a mozzie coil for you as part of their 'turn down' service). In the end it was those little things that we appreciated most (they also filled the ice bucket in the room every night as part of their turn down). Another example is that they would randomly bring out fresh fruit sticks and hand them out around the pool of an afternoon - nice touch. As mentioned in the 'title' having access to a pool while being so close to everything on the strip was sooo welcome after a hot and sticky day walking around town or climbing Mt Phousi. The breakfasts were good, I enjoyed the spicy noodle soup and the coconut pancakes. We would definitely stay here again if we were to return to Luang Prabang.

  • Stayed May 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Banyan Tree B, Manager at Maison Souvannaphoum Hotel, responded to this review, June 26, 2014
Dear alralph_adventures,

Thank you for posting your review and sharing your insights with fellow travelers here on Tripadvisor.

We are glad to learn that you enjoyed your room as well as the convenient location of Maison Souvannaphuom Hotel so much. Luang Prabang is indeed in the early stages of tourism which makes it a truly authentic, aesthetically as well as culturally pleasant place to visit. Also, I have certainly not missed to share your kind feedback with my staff and it was a great encouragement for all the team. On behalf of all of us here at Maison Souvannaphoum Hotel – thank you very much.

alralph_adventures,we would certainly love to be of service to you again in the future and look forward to welcoming you back to “Maison” again soon.

Best regards,
Katejiraporn K
Director of Rooms
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
Senior Reviewer
8 reviews 8 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 29, 2014

My husband and I and two friends recently stayed at the Maison Souvannaphoum Hotel in Luang Prabang, and had a fabulous time. From the time we arrived, in pouring rain and were met with smiles and umbrellas, to the day we left feeling as if we were leaving friends, we thoroughly enjoyed our visit. The hotel is just along the road from the town centre and everything is a short walk away. All the staff were friendly and helpful, the food was great and the service excellent.

Room Tip: Unless you want the Crown Prince's bedroom, all the rooms are very good.
See more room tips
  • Stayed May 2014, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Banyan Tree B, Manager at Maison Souvannaphoum Hotel, responded to this review, May 30, 2014
Dear katecok,

Thank you very much for having taken the time to post your review here on Tripadvisor.

It was a real joy to read your account and I was really pleased to learn that you had an overall excellent stay with us. Also, I have certainly not missed to share your kind feedback with my staff and it was a great encouragement for all the team. On behalf of all of us here at Maison Souvannaphoum Hotel – thank you very much and we look forward to welcoming you back to Luang Prabang in the near future.

Best regards,
Katejiraporn K
Director of Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Senior Contributor
27 reviews 27 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
67 helpful votes 67 helpful votes
5 of 5 stars Reviewed May 27, 2014

We loved everything about this hotel! We stayed here for seven nights and we didn't want to leave.The location is excellent, making all the city's attractions and restaurants just a short walk away, if you stay here you will not need a tuk-tuk to go anywhere. The hotel is very clean, comfortable and lovely decorated. The swimming pool is impeccable, extremely clean and well taken care of. The staff at reception, breakfast and around the pool are very friendly and helpful. Breakfast is served in a lovely area near the pool, giving the experience a really relaxed atmosphere, if we could, we would live here!

Room Tip: Rooms upstairs will probably give you more privacy when you sit out in their very large balconies.
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  • Stayed May 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Banyan Tree B, Manager at Maison Souvannaphoum Hotel, responded to this review, May 30, 2014
Dear KarinJeck,

Greetings from Maison Souvannaphoum Hotel and many thanks for your encouraging feedback.

We were all delighted to read your review and I am particularly happy to learn that you found our staff to be friendly, our breakfast delicious and the rooms to be comfortable and well serviced. Please trust that we are fully committed to upkeep and improve our services and facilities on a daily basis in order to make “Maison” an ever more comfortable and pleasant place.

It would certainly be a great pleasure to welcoming you back when you may return to Luang Prabang.

Best regards,
Katejiraporn K
Director of Rooms
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington DC, District of Columbia
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed May 21, 2014

We chose this hotel for our honeymoon during our stop in Laos, and we couldn't be happier with our choice! The service was unparalleled. The arrived at to pick us up at the airport, offering cool, damp towels and water -- welcome in the heat. When we arrived to check in, they offered us a sipping beverage during check-in and a snack. They made up our hotel bed beautifully, such a treat for our honeymoon.

On top of that, the hotel staff couldn't have been friendlier or more helpful. We had an issue with the air conditioning on the first night and they fixed it right away. They also helped us book all of our tours, and one person we'd been working in particular stopped to make an additional phone call for us on his way out the door late at night. The service was above and beyond anything we could have asked for!

When we had an evening flight, the allowed us to lounge by the pool even though we'd already checked out of our room and used the pool shower so we could travel feeling refreshed.

We couldn't have chosen a better hotel!

Room Tip: The garden wing rooms are quiet and lovely.
See more room tips
  • Stayed May 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Banyan Tree B, Manager at Maison Souvannaphoum Hotel, responded to this review, May 27, 2014
Dear Kay S,

Thank you very much for your Tripadvisor review which I have read with great interest and joy!

It was a great pleasure to have made your acquaintance during your recent visit to Luang Prabang and I would like to thank you yet again for having selected Maison Souvannaphoum as your hotel of choice on this Honeymoon trip. Thank you also for your kind words about our employees and I do indeed realize just how lucky I am to be working with such a delightful group of young and eager people.

We are very much looking forward to welcoming you back in the hopefully not too distant future and in the meantime I wish you happy travels and all the very best!

Best regards,
Katejiraporn K
Director of Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Helsinki, Finland
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed May 20, 2014

Me and my wife spent a week in this beautiful and stylish hotel this month. Our time was unforgettable thanks to the staff's smooth and considerate service. We are happy we stayed in this hotel as our holiday would not have been the same without it. My only complaints is overprices spa services, which we then did not use.

  • Stayed May 2014, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Banyan Tree B, Manager at Maison Souvannaphoum Hotel, responded to this review, May 20, 2014
Dear ValtteriM,

Thank you very much for your kind feedback and for having taken the time to share your review.

It is great to learn that you have been able to enjoy the colonial charm of Maison Souvannaphoum Hotel. Thank you also very much for your kind words of praise for the team. I am glad to note that you have had an overall really nice time here in Luang Prabang and it gives all of us here at Maison Souvannaphoum Hotel a true feeling of accomplishment to have been able to contribute to this as well as in the future.

Once again, thank you very much for having selected “Maison” as you preferred address in Luang Prabang and we look forward to welcoming you back!

Best regards,
Katejiraporn K
Director of Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bangkok, Thailand
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 18, 2014

My first time as a reviewer here. It's difficult to start from a specific point to explain my experience at this hotel - It's a truly heaven escape from a hectic life. I traveled for a leisure trip as an individual traveler and now i got lovely friends and a memorable experience back from 'Maison Suvanabhumi'.

I had stayed there for a week, and was surprised that's the time flied so fast and wish to stay there longer! This is simply because of the unbelievable staff. An outstanding - Mr. everything-can-do and my kind tourist guide, named 'ODD or Boonliang'. He is so friendly and can make you laugh all the time, coming along with 'Sorvue' - the gentle front office staff. i feel like i have 2 brothers. I lost important thing on the plane and felt so worried, i kept coming back to the reception counter, and i didnt have to ask - they just updated me the status and tried to assist me which i felt really appreciated. Every morning when i had breakfast, i will be greeted by charming smiles of the staff there. 'Udorn and Inthong' who were at the egg station will be there and cooked me yummy dishes. 'Thai' will serve my fav watermelon juice during the day. Love it!
They have amazing FB team, Chef came out to ask about your food. The quality of food is fabulous. Fresh ingredients and tasty. I won't go in details as the earlier review can tell you more, but will focus on the dinner. It's so sad to see that not many join this special Laos Set dinner - They missed an enjoyable dining experience. The view, weather, performance, and food presentation is absolutely gorgeous and worth every penny. You sit across the pool, watching the show (see the photo)and enjoy the yummy food. What a lovely night! The hotel is amazing - gives a feeling like home with a cool 'Gallery shop' where you can find souvenirs back home - please take a look :), especially for the quality spa products.

Talking in general, the hotel is located in the heart of Luang Prabang and it's very easy to travel to any places - you can walk, take the hotel's bicycle (The staff even remember the bike that you used! ), or even ask the staff to assist with 'tuktuk' arrangements'. I recommend a hotel transfer, a kind driver even stop the car to help me find the forgotten belonging and kind enough to go back and let me take my things at the hotel.

The spa you cannot miss! The two lovely staffs, Nang and Tik will completely blow your mind with their skills. If you are a spa lover, don't disappoint yourself finding any other places - although it's cheaper, but you cannot compare with this high standard for sure!

Last but not least, if you traveled here during this period, you will meet an absolute lively in-charge Hotel Manager - Apple! Her service is outstanding. She is there to make you happy and if you need any help with her professional and wonder handling ways. Thank you so much indeed!

GO hear - You will not be disappointed!

  • Stayed May 2014, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Banyan Tree B, Manager at Maison Souvannaphoum Hotel, responded to this review, May 20, 2014
Dear Kittikanda,

We are delighted to learn that you thought to have made the right choice with booking Maison Souvannaphoum Hotel. Your kind words of praise have been conveyed to my team here and your feedback certainly made everyone very proud. I was also very happy to have read that you found everyone at our hotel to have rendered delightful and considerate service. Once again – thank you very much. I am happy to learn that we have been able to contribute to an overall memorable first visit to Laos and hope that you may be traveling to this wonderful part of the world again soon. It would certainly be delightful to welcoming you back to Maison Souvannaphoum on this occasion!

Kittikanda, Once again – thank you very much for your time and consideration and for providing us with your feedback.

We are looking forward to welcome you back to Maison hopefully soon and in the meantime, I would like to wish you a good day and all the very best!

Best regard,
Katejiraporn K ( Apple)
Director of Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Maison Souvannaphoum Hotel

Address: Rue Chao Fa Ngum | Banthatluang, Luang Prabang, Laos
Phone Number:
Location: Laos > Luang Prabang Province > Luang Prabang
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#4 Spa Hotel in Luang Prabang
#9 Luxury Hotel in Luang Prabang
#11 Family Hotel in Luang Prabang
#12 Romantic Hotel in Luang Prabang
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Maison Souvannaphoum Hotel 4*
Number of rooms: 25
Official Description (provided by the hotel):
Maison Souvannaphoum Hotel by Angsana is a boutique luxury hotel in the heart of Luang Prabang, Laos. It's the perfect retreat for the modern traveller seeking style and authenticity. Once the residence of the late Prince Souvanna Phouma, the mansion is an elegant blend of French colonial architecture and Lao motifs with the addition of all the modern comforts. The hotel is an 8-minute walk to the town centre - close the sights, night market, restaurants, bars and river, but away from the bustle and noise. Cool off in the pool, enjoy a drink in the garden, or unwind at the Angsana Spa after a long day of sightseeing. Our attentive staff are always on hand to meet your every need with warm, personalized service. The rooms and grounds are designed to be your home away from home. Maison Souvannaphoum is your private oasis. ... more   less 
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Also Known As:
Maison Souvannaphoum Luang Prabang
Hotel Maison Souvannaphoum

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