For Luang Prabang yes a 4/5 star but for world travelers with 4/5 star experiences and expectations more a 3 star. Hotel location is good and not far from the town center. The staff always readily available to van drive the 10 minutes to the town and also pick one up. Hotel design is nice with very picturesque pool area. Unfortunately we stayed when there was a cold spell and could not use the pool.
We stayed in two rooms. The first - mountain view- was nice but Shower did not work at all, very limited draw space ie one, bath position that when open the front door all can see you in the bath, lots of cobwebs. Second room - suite - very spacious, shower again not working, and FREEZING!!! Even when we complained nothing was done to change this. Not even a heater. Just a shrug.
Had a massage which the lady was doing a good job with but the room was like a mortuary - stone floor, stone walls, no rugs, no heating - that the first time in my life I had to stop a massage as my body was so cold I could not enjoy the massage anymore. Steam room was not hot but Luke warm so not very effective. The spa manager did offer that I could come back the next day for the rest of the massage but the idea of stripping off my clothes in the cold room again just put me off. A hot bath - though taking half an hour to fill - was god sent.
The restaurant was excellent! Compliments to the chef. We decided to eat there every evening. Yes we paid a limitless more than downtown but we got to eat indoors whereas all the restaurants downtown are mainly outdoors and the evenings were chilly to say the least. Btw should mention we are from Switzerland and use to cold weather but even with our winter gear on - which we were not expecting to have to use - we felt chilled.
Check out was ok but had to make the comment that didn't think it was right to have to pay for the whole massage and only then did they take half off.
In all we found the hotel to be extremely overpriced - especially the rooms that is - for what is being offered. They are not worth the USD 275+ per night. Would most likely not recommend to others. There are other hotels offering the same standard but at better price/service ratio.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thank you so much for your comments in TripAdvisor, my sincere apologies for being up to your expectations. i will look into it and get it resolved at the soonest. Unfortunately the unusual freezing weather in town have made it uncomfortable for all of us here, as we were not prepared for it with heaters at that moment but we do have arranged it now.
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Thank you again, and hoping to welcoming you again in near future.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.