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“No customer service whatsoever” 2 of 5 stars
Review of Mekong Charm Guest House

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Mekong Charm Guest House
57 Ounkham Road | Ban Phonheuang, Luang Prabang, Laos   |  
Hotel amenities
Ranked #62 of 222 Luang Prabang B&B and Inns
Euroa
Contributor
11 reviews 11 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
2 helpful votes 2 helpful votes
“No customer service whatsoever”
2 of 5 stars Reviewed July 17, 2011

Good clean room with Mekong view but the customer service was terrible, and no atmosphere whatsoever - for example could not get a coffee though this was advertised, ants in the tea pot when we finally managed to convince the person in charge that a drink would would be nice...pity as it has the potential to be a good guesthouse if there was an iota of customer service provided

  • Stayed July 2011, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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23 people have reviewed this hotel

Traveler rating
    11
    6
    4
    2
    0
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4
8
6
Business
0
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (4)
Date | Rating
  • Danish first
  • English first
  • French first
  • German first
  • Any
English first
New Zealand
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed January 31, 2011

We spent four nights in this guest house and were instantly captivated by the view from our bedroom, which was of the Mekong River. The bed linen was clean and good quality cotton, the pillows were feather and the price was so much better value at $50 compared to other comparable guest houses. The rooms were a bit dark for reading - they could do with bedside lamps. Otherwise Taykeo was a wonderful hostess, a mine of information about the town and Laos. Thank you for a great stay.

  • Stayed December 2010, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grenoble, France
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 14, 2011

I stayed there with my boyfriend for 4 nights. We really enjoyed our mekong view room and the breakfast on the terrasse. We were very close to the boat for the Pak Ou cave. It was a pleasure to chat with the owner, Taykeo, and to rest in this quiet place.

  • Stayed January 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Mekong Charm Guest House

Address: 57 Ounkham Road | Ban Phonheuang, Luang Prabang, Laos
Location: Laos > Luang Prabang Province > Luang Prabang
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Room Service
Hotel Style:
Ranked #62 of 222 B&Bs / Inns in Luang Prabang
Price Range (Based on Average Rates): $
Official Description (provided by the hotel):
Mekong Charm Guesthouse is a Lao style wooden house of rosewood located in the city center, on the way very convenient for walking, near the Mekong River, close to Wat Xiengthong, restaurants, market, Exchange unit, business areas etc... Mekong Charm Guesthouse offers 9 large bedrooms tastefully decorated and an atmosphere of fine service, friendships, courtesy and genuine Hospitality. Room Amenities Include Air-conditioning, Cable TV, Fridge, Private bathroom with hot water, free WIFI... ... more   less 
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