We stayed here from the 03/10 for a few nights and found the hotel facilities to be fantastic. The hotel is clean and the rooms are modern, comfortable bed and a really big shower. The hotel is in a quieter end of town but close enough to everything and just a short stroll to the main street.
The only thing lacking was the level of service, although the staff were polite we had no real interaction with them at all. When we arrived the only thing we were told was the breakfast time, no welcome or information on the hotels services or Luang Prabang in general. Whenever we walked through reception you weren't acknowledged and when we asked any questions it was like staff didn't understand or know anything. Saying this staff weren't unfriendly at all but didn't seem to want to have any contact with you. Maybe it's a language barrier or more training needed but having great service and someone welcoming with knowledge, interacting with the customer would have made our stay so much more better. Even with the best facilities it's the level of service and how you are treated that really counts.
- Official Description (provided by the hotel):
- This brand new hotel (opened April 2010 to guests) is quietly situated on the banks of the Khan River, arguably the most relaxing place on the peninsula. The rooms are stylishly decorated and offer most modern facilities. A stroll to the town main strip takes about 15 minutes. All places of interest are just outside our lobby door. Day trips can be booked at our reception or just ask us for advice. ... more less
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