We stayed here for three nights. At first we were given the wrong room however after showing the receptionist our hotel voucher, we got the room with the balcony we had asked for. The room itself was lovely, spotlessly clean and came with air con, tv, separate shower and two very comfortable beds. Our room also had a nice view of a temple opposite. There was a lockable drawer in the room but no key. When we enquired about the key we were told that the key had been lost ages ago. This was not the answer we were really looking for. We needed to print out some air tickets but the printer had no ink. Once again the response was that he did not know when it would be fixed. Tea and coffee was provided in the lobby, but once again for two days there was no coffee. Our room was not made up on one day, but was on the next. Location wise the hotel is in a great position for the night market and most of the temples. Luang Prabang is so beautiful we decided to stay on for another couple of days, just not at this hotel. Laos is a very relaxed place and some people may say that the lackadaisical attitude of the staff is the norm, however at our new place, just 200 metres down the road, the staff were incredible and could not do enough for us. If the staff could be given a little more training, this place would be wonderful.
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