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“We felt let down” 3 of 5 stars
Review of Villa Maly

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Villa Maly
4.0 of 5 Boutique Hotel   |   BP 78 | PO Box 158, Luang Prabang, Laos   |  
Hotel amenities
Ranked #20 of 67 Hotels in Luang Prabang
Oxford, UK
Senior Contributor
29 reviews 29 reviews
22 hotel reviews
Reviews in 24 cities Reviews in 24 cities
17 helpful votes 17 helpful votes
“We felt let down”
3 of 5 stars Reviewed February 4, 2013

We had really been looking forward to staying at the Villa Mali, and were sure we were going to enjoy ourselves there as we entered the attractive and cool reception area. However ....

Our room was elegantly furnished, and luckily at the end of a building so no-one would pass and we could keep our curtains open to lighten the gloom, scarecely alleviated by the dim lighting. We knew the bathroom was going to be small, but we hadn’t realised how little space there was for anything, even towels in our case. The towel rail came half off the wall at our first light touch. It was repaired, but not successfully,so we were pleased when it was removed entirely, although this meant we had nowhere to hang them.

The fan didn’t work either, but, again, this was willingly repaired, only to stop in the middle of the night, so we gave up.

We had been warned that the decking by the pool could get very slippery - it most certainly did. It was wonderful to have a pool, and I suspect this is the cause of the hotel’s popularity. Unfortunately the hotel caters for tour groups and there are nowhere enough sunbeds for a group and any other visitors. The tour leader of a group kindly gave up her sunbed for us, which was certainly more comfortable than the ground, luckily it was not the one where the pillow would not stay on, despite the best efforts of the pool staff. After the first day we did manage to get adjacent sunbeds.

Breakfast was served from 7 a.m. - the latest time we were offered in Laos or Cambodia, where our days usually started early. So we were down promptly on our first morning to find all the tables completely filled by another tour group. We learnt our lesson and were there by early from then on.

We felt that too many buildings had been crammed into the beautiful gardens. We did realise that it was high season and the hotel staff were fully stretched, but I should add that this was the only place where the staff weren’t 100% brilliant.

  • Stayed November 2012, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VillaMaly, General Manager at Villa Maly, responded to this review, February 10, 2013
Dear Mr Dale0042,

We thank you for having taken the time to share your experience, and we regret your stay did not reach the level of your expectation.

Bathrooms will definitively be refurbished this coming year in order to satisfy our guests. New towels rack have already been brought and put in place in every rooms. Maintenance follow up is generally performent, unfortunately, it seems that your requests have not been properly treated, and we apologize for this.

Our property is equipped with 15 sunbeds for 33 rooms as per the size of the swimming pool and it area. Even althrough we plan to buy two or three more, our capacity will not be able to cover all of our guests if they decide to stay in the hotel.It is true that we welcome small size groups and families, as they also enjoy our place to relax

Same happens at breakfast sometimes to times as the restaurant is equipped with 10 tables for 4. It happens sometimes it gets full, but turnover is quite fast and waiting time never exceed 10 minutes.

We sincerely hope to be able to welcome you at Villa Maly for a quiter opportunity.

Kind regards


F. Lehmann
Assistant operations Manager
Apple Tree Hospitality Group: Villa Maly, Kamu Lodge, Nava Mekong
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326 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (45)
Date | Rating
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English first
Montreal, Canada
1 review
5 of 5 stars Reviewed February 2, 2013

Our travel agent booked this hotel for us. He made an excellent choice. Everything we expect from a hotel and more. Friendly service, very nice rooms, nice architectural organisation, near the town center, but quiet, Contrary to other hotels we had in SE Asia, we even had enough drawers to put all our clothes in and hide our suitcases.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VillaMaly, General Manager at Villa Maly, responded to this review, February 7, 2013
Dear Bermasse

We thank you for having taking the time to share your impressions regarding your stay in Villa Maly.
We are very happy to know that the experience has corresponded to your expectations, and even more.

Our staff tries to do it best to satisfy our guests, and to make them feeling comfortable.

We hope to have an opportunity to be able to welcome you in the future.

Kind Regards

Fabrice Lehmann
Assistant Operations Manager - Laos
Apple Tree Hospitality Group: Villa Maly, Kamu Lodge, Nava Mekong
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston, Massachusetts
Contributor
12 reviews 12 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 1, 2013

We stayed a week in this singularly lovely small hotel in the heart of Luang Prabang. Within an easy stroll of the city center, located on a quiet, free shaded street, the Villa Maly is a true find for the sophisticated traveler looking for a uniquely special place to stay. If you've been to New Orleans and had the pleasure of staying at one of the city's premier guest houses like The Soniat House or to a boutique hotel in Marais, you will appreciate the charm of this family owned and run property. If, however your taste runs more to the Marriott where things are uniform and predictable, then this is not the place for you, in fact Laos is not the country for you..
You will receive a warm welcome from Mme Maly who has owned the hotel for 13 years. Her staff is lovely and attentive and always armed with a welcoming smile. I arrived with a bad cough and received prompt and solicitous advice about where to buy medicine in town.
If you stay for more than a night (and I suggest you do), the staff will recognize you and give you a personal greeting.
There are massages offered and are a very good value. I had an excellent 60 minute deep tissue massage for only $30.
For me the well-tended gardens surrounding and weaving through the grounds were a high point. Tropical plants of every sort flourish amidst a wide variety of stately palms. There is a lovely, good sized swimming pool, perfectly maintained and spotlessly clean. We spent many hours sitting poolside on lounges on the wooden deck that surrounds the pool.
Our room, which was in the 2nd floor facing the pool was well appointed with a very comfortable queen size bed (with brand new mosquito netting - which we didn't really need during the dry season - see below about window screens), a desk, night stands with drawers and an armoire. While the room wasn't huge, we thought it was just perfect for the two of us. There is excellent wiFi. We had no problem with noise from the outside. Our alarm clock were the neighborhood roosters who reminded us daily that if we wanted to catch the monks collecting alms, we'd better get up pronto. Coming back after sunrise, a sumptuous breakfast buffet (one of the very best we enjoyed on our multi-city trip), awaited us with tender, flakey croissants and endless cups of divine Lao coffee poured from French presses.
People in Laos do not use window screens, so we kept our windows closed to prevent any mosquitos from getting in. There is air conditioning which we kept on low while were in the room.
One caveat to very tall or very heavy people: while we had no problem with the bathroom layout, someone very tall or heavier might find themselves squeezing in between the sink and toilet. Ours was the only room I saw there so there might be the option for another layout. You might enquire.
Bottom line: if you are looking for a charming, exceptionally well maintained, family owned and run small, hotel with beautiful grounds, comfortable rooms and a welcoming atmosphere, you can't do better than the Villa Maly.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VillaMaly, General Manager at Villa Maly, responded to this review, February 7, 2013
Dear MotherolPearl007,

We first thank you for having taking the time to fill your impressions on Tripadvisor. We are sure that the feeling you have got during the week spent in Villa Maly is the same than the one our staff had, you being close to them in our property. We try to run the property in a such familiar way that some of our guest when living, make us feeling sad.
We all sincerely hope that we will have another opportunity to welcome you during another opportunity, and thank you once again for having given us the opportunity to be part of your asiatic adventure.

Warm Regards

Fabrice Lehmann
Assistant Operation Manager - Laos
Apple Tree Hospitality Group: Villa Maly, Kamu Lodge, Nava Mekong
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Seattle WA
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed February 1, 2013

I spent two nights at this hotel in January 2013. I picked this property based on Trip Advisor reviews and the picture of the pool. This property did not disappoint! Hotel staff was friendly, kind and spoke good English. Room was lovely, very comfortable, clean, quiet, had everything I needed, TV with English channels and good Internet. Breakfast buffet was great, catered to different taste buds. I also had dinner and pool side drinks/snacks from their kitchen, all excellent! I also made use of the spa services and had a 90 minute massage, awesome! What really drew me to this property was the pictures of the pool, I just loved it and I was able to get some serious lounge chair time in during my stay. Staff was attentive pool side but not overwhelming. Hotel provided transport to/from airport for reasonable price, recommended to arrange thru them. There are also computers for use in the hotel lobby. Easy walking distance (10 mins/less) into town. Fair price and exceeded all expectations.

  • Stayed January 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VillaMaly, General Manager at Villa Maly, responded to this review, February 6, 2013
Dear Abrattin

We first would like to thank you for having chosen Villa Maly for your last stay in Luang Prabang, and for having taking the time to comment you stay. As you have noticed, after some days in our property, our staff recognize you and they really appreciate when receiving guest recognition.

We are happy to know that the few days you have spent with us fullfilled your expectations.

We look forwards to welcoming you back in anither opportunity.

Kind Regards

Fabrice Lehmann
Assistant Operations Manager - Laos
Apple Tree Hospitality Group: Villa Maly, Kamu Lodge, Nava Mekong
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
derbyshire
Senior Contributor
38 reviews 38 reviews
11 hotel reviews
Reviews in 26 cities Reviews in 26 cities
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed January 25, 2013

We has a most needed overnight stay here before visiting the elephants - A beautifully furnished villa run by Madame Maly in person, who oversees everything - from the welcome in reception to the copious breakfasts. Amazing gardens in such a small area and a swimming pool too - although all the loungers appear to have been taken with people who didnt want to make the extended walk into the town itself. One issue was my shower - although beautifully & luxuriously designed - had a shower head that separated when turned on and so shot water into the aircon and the light fitting - I cant believe it had only JUST happened - from the reaction I got at reception when I reported it - but that may be down to the language barrier. Good villa/hotel - a good stay.

Room Tip: I stayed in the separate block, which was away from the pool and breakfast area - so very quiet - al...
See more room tips
  • Stayed December 2012, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VillaMaly, General Manager at Villa Maly, responded to this review, February 6, 2013
Dear Normansfletcher,

We thank you very much for your comments after having stayed in Villa Maly during your last stay in Luang Prabang.
We have taken good notes about the shower you have mentionned, and have already planned to review the shower lighting this year.

We hope to welcoming you back in the future.

Kind Regards

Fabrice Lehmann
Assistant Operaitons Manager - Laos
Apple Tree properties: Villa Maly, Kamu Lodge, Nava Mekong
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, New South Wales, Australia
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 25, 2013

The hotel located in the town center, just 5-minute walk away from the Night Market where there're a lot of nice restaurants and cafe. It's beautifully decorated and the room is clean. Nice breakfast and friendly staff. Would recommend, great value for money. I've stayed there with my mother, she was really happy to celebrate her 90th birthday there.

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VillaMaly, General Manager at Villa Maly, responded to this review, February 6, 2013
Dear Mister Deremy J,

We would like to thank you for havong chosen Villa Maly during your last stay is Luang Prabang. We thank you very much for having taking the time to fill a positive comment. This is a great incentive that we can give to our staff, and a dally motivation for all to have our guest recognition.

We look forwards to welcoming you again in Villa Maly in the future.

Kind Regards
Fabrice Lehmann
Assistant Operaitons Manager - Laos
Apple Tree properties: Villa Maly, Kamu Lodge, Nava Mekong
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Paris, France
1 review
5 of 5 stars Reviewed January 23, 2013

We stayed 3 nights at this hotel, Villa Maly is a little paradise lost in the heart of Luang Prabang.
The hotel is very close from the main street, we need 5-10 min walk reach the all attractive places ( Mount phousi, temples , Night Market…) and relax in front of the Mekong River during the sunset at the end of the day. A perfect location.
Service: A friendly and dynamic team with great English.
F&B: A good service in the bar & swimming pool. A good breakfast with fresh bread. About the lunch & diner, we advise you to try the others restaurants in the main street like “ L’elephant” or “Coconut Garden”. There is not a real restaurant but more than enough if you want some snacks.
Room: We stayed in the room 22 upstairs with a wonderful view on the swimming pool. The bed was really comfortable.
The bathroom is a bit too small and there were few lights but it is still nice.
We spent one of our best stay with my wife and we are pretty sure to come back soon at Villa Maly.
Thank you.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VillaMaly, General Manager at Villa Maly, responded to this review, January 28, 2013
Google Translation
Cher 354Niko,

Avant tout, je souhaite vous remercier de partager avec nous l'experience de votre sejour a la Villa Maly.

C'est toujours un bonheur pour moi et les employes d'avoir des retours si chaleureux de nos clients. Je me ferai un plaisir de partager vos commentaires avec eux.

En esperant vous accueillir de nouveau parmi nous, je vous souahite une agreable journee.

Cordialement,

A.de Boynes
Operations Manager - Laos.
Apple Tree Hospitality Group: Villa Maly, Kamu Lodge, Nava Mekong
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Villa Maly

Address: BP 78 | PO Box 158, Luang Prabang, Laos
Location: Laos > Luang Prabang Province > Luang Prabang
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#9 Family Hotel in Luang Prabang
#11 Luxury Hotel in Luang Prabang
#17 Romantic Hotel in Luang Prabang
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Villa Maly 4*
Number of rooms: 33
Official Description (provided by the hotel):
Once the home of Lao royalty, today Villa Maly is an exquisite boutique hotel, ensconced by a profusion of tropical flora. Its rooms evoke the subdued elegance and creative flourishes of yesterday's aristocrats. The hotel's 33 guest rooms are each subtly created to incorporate the time-honored Laotian architecture with an essence of the Colonial past. ... more   less 
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Also Known As:
Villa Maly Hotel Luang Prabang
Maly Hotel Luang Prabang

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