My best friend and I recently stayed at le bel air hotel for our three night stay in Luang Prabang. I cannot say enough great things about this place. Upon arrival, we were greeted with a welcome drink and informed that we had received a free upgrade to a bungalow. It was a great way to be received after a two day slow boat trip down the Mekong. The bungalow was incredibly spacious and tastefully decorated. The breakfast offered in the morning was well prepared and gave us a great start to our day. The highlight, however, was our experience with the owner and general manager, Jean-Paul. His attitude towards customer service rivals, if not supersedes, stays that I have had at at the ritz Carlton or the four seasons. For example, after asking jean-Paul where I could purchase an adaptor for my camera charger, he arranged for one of his hotel staff to purchase the adaptor for me, and it was waiting at the front desk for me the following morning. It was also a treat to be heading out to dinner and to stumble upon a casual wine tasting held by Jean Paul and converse with the other guests of the hotel. Although my friend and I had previously booked our activities in Luang Prabang, jean-Paul offered us great advice and the bikes provided by the hotel were a nice way to explore LP as it is a relatively small yet beautiful city. The night market is great. Lastly, I need to mention the amazing pizza restaurant that jean Paul and his wife have (about a five minute walk from the hotel) it was so good we went both nights. We are from New York and both agree that this was some of the best pizza that we have ever had. Just go an try it, you will love it. The wine at both the restaurant and hotel is excellent. We both cannot wait to go back and stay at bel air again. All the best to bel air and to Jean-Paul, he has created a very special place in LP. -Anthony Zraly and Sophia Porotsky
The bungalows are definitely worth it. Private, nice bathroom, spacious room, balcony overlooking th...
See more room tips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Report response as inappropriate
Thank you for sharing with the world your experiences at Le Bel Air. It was a real pleasure to meet you and to serve you. And thank you for the personal mention. It is much appreciated. Yes, I do enjoy helping our guests become oriented with Luang Prabang. I can always tell when someone has gone from feeling uncertain with what to do and where to go, to comfortable with their surroundings and knowing how to find the things they specifically seek. Sometimes I am unsure how much my assistance actually helps our guests but I promise to do my best for everyone. And yes, if there is something our guests needs such as a power adaptor, stomach medicine, reservations at a hotel in another country, anything at all, I do my best to provide as many options as possible and make the process as quick and convenient as possible. I enjoy this aspect of my work. The rewards are instant and quite pleasant. Thank you again for your very warm and generous review. I wish you both the very best of times where ever you happen to be on your travels.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.