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“Pretty romantic place but sleepless nights” 3 of 5 stars
Review of The Chang Inn

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The Chang Inn
3.0 of 5 Hotel   |   93, Unit 03, Phonheuang Village | Sakharin Road, Luang Prabang, Laos   |  
Hotel amenities
Ranked #40 of 67 Hotels in Luang Prabang
Los Angeles
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
“Pretty romantic place but sleepless nights”
3 of 5 stars Reviewed February 27, 2012

After spending one night accross the Nam Khan in in Luang Prabang, we decided that it would be worthwhile to be right in the historic center given it's charm and plethora of things to do. After a little searching, we found The Chang Heritage Hotel along its nice location right next to the river. We got a "special deal" from the manager paying about $140 per night for three nights. A bit pricey for SE Asia, but the place was nice and the hotel fairly empty. The room was spacious, with balcony and many windows that made up for the dark interior. The location was actually pretty low key. Lots of foot traffic and occassional bikes, tuk tuks, etc.. Around 10 pm, the Karakoe accross the river started. Around midnight, we proceeded to close all windows, shutters and curtains. The music turned louder as it got later and came right through all layers. Around 2 am, we started to be out of our minds. We gave it another try. The next night, the music went until 4 am! Around 3 am, my husband got dressed and walked the streets figuring out exactly where the music became inaudible. The next morning, we found ourselves a new guesthouse on the Mekong side of town. We paid $50 a night and experienced blissful quiet nights, except ... for the nearby Vat's drums at 4 am. But that was certainly cool after a good night's sleep. My advise, book only for one night or keep the right to move out early. The noise laws appear not to be applicable for any establishment accross the river from the north end of town.

  • Stayed February 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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75 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (5)
Date | Rating
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  • French first
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  • Italian first
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English first
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed February 12, 2012

We stayed at the Chang Heritage for 4 nights with our 3 year old and found that overall the place was in a good location and the staff were really helpful.
The room itself (we booked a deluxe riverview) was pretty small but we managed to fit ourselves and our little boy on a matress on the floor.
The Heritage is located on the quieter side of the three main roads that run down the length of the main area of LP and we preferred this as during the evenings it was reallyt peaceful sitting on our balcony which may not be the case if you booked closer to the night markets and central area
A tuk tuk to get up to the night markets was only 20,000 kip (around AUS $2) but we ended up renting bikes for $3 a day (including one with a kids seat) and this was a perfect way to get around.
Some reviewers have commented on the rooms being dark but we found that if we opened the shutters that were over every window in the room it really was fine for us and the decor actually added to the authenticity overall.
We found the food at the hotel to be average, with the breakfast being particularly bland with little choice (asian bfast, american bfast and continental bfast choice each morning) but when we could walk up the street and eat a main meal for $2-$3 we werent complaining
We didnt have any issues with the hot water as in some of the reviews, although I think we were up earlier than most with our little one.
I would recommend this place for clean tidy rooms, nice peaceful location and really helpful staff who went out of their way to make our stay enjoyable.
Luang Prabang was one of the highlights of our asian trip and the Chang Heritage was a part of this.

Room Tip: Get a riverview room for sure and I would definitley reccomend the deluxe as I would hate to see the...
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  • Stayed January 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Nonthaburi
Senior Contributor
47 reviews 47 reviews
17 hotel reviews
Reviews in 25 cities Reviews in 25 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed January 11, 2012

Great serene river life is a usual morning scene. The hotel is in its best location to the morning monk ceremony, of which my kids found the rice-giving to be fun and interesting. However, it's a relatively far walk to the night market but with the lovely shops and slower pace, one could get back to the hotel in a few mins. Hot water in our rooms were fine and the lights worked fine.

The only negative part with the hotel is the noise disruption, esp. from the fellow guests who came back late at night and had difficulties with the door locks. There is no door knobs but traditional Laos door lock!! Great experience though.

Room Tip: We had a room with one double and one single beds on the left building, which was spacious and not d...
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  • Stayed December 2011, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed January 9, 2012 via mobile

We had this booked through our agent and were a bit worried when we saw the reviews. However, when we got here, things were not all bad. The rooms are dark. There does seem to have been extra lighting installed, but if you want the more traditional boutique look, then dark wood is the go. You are in a great location, walk to everything, but also hear everything. Road traffic, foot traffic, monks praying and drums and gongs going at 4 in the morning. It does stop and there is quiet between 11 and 4. The breakfast is okay on the first day but you are over it by the second. There are 3 options and that is all. Even with the pretty china service this is average. I suspect they are very limited by the size or lack of kitchen. The rooms are well serviced although the boards in the floor have shifted and large gaps are filled with 'dust'. There is no safe in the rooms but we put our passports in the safe in the office. It was placed in an envelope, stapled, taped and then we signed over the join. I feel pretty confident that they are safe although we had to carry all our other stuff around every where we went which was slightly annoying. They shower is great. The bed is hard but the view of the river from our balcony was terrific. If you want boutique, give it a go, if you want slick international rooms, go somewhere else.

  • Stayed January 2012
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Sydney
1 review
1 of 5 stars Reviewed December 30, 2011

My six day visit to Luang Prabang was wonderful, but the low point was the hotel. The rooms are extremely dark, there is no hot water tap in the bathroom (I shaved each day using cold water), and worst of all there is almost no hot water in the showers. On two days only ice cold water came out. The two different staff members that I told on both occasions gave the same response:"yes, only two minutes hot water each room." On the three mornings the shower worked as it was supposed to there was only a trickle of hot water that came out, if I added cold water to increase the water pressure the water turned ice cold. On my second day in Luang Prabang I tried to change hotels to an adjacent hotel (it was booked out) and the manager told me they have many customers who start out at the Chang Heritage and then change hotels because the water doesn't work and the rooms are dark and uncomfortable. I found the staff polite but unhelpful. I would definitely avoid this hotel at all costs.

  • Stayed December 2011, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles, California
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 of 5 stars Reviewed December 22, 2011

While this hotel looks great from the outside and the staff is incredibly attentive, be forewarned, this hotel has some major problems. Hot water out of the shower at a trickle, rooms with no heat (and it does matter because Luang Prabang can be cold), spotty or no internet service, insufficient lighting, and walls so thin between rooms that you could carry on a conversation with an individual in the next room without raising your voice. While LP is still a rural area and so certain things can be overlooked, the hotel is charging mid-range prices and, as a result, one arrives with certain expectations. They are not being met.

  • Stayed December 2011, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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London
Contributor
12 reviews 12 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed December 7, 2011

We stayed here for 3 nights in November 2011. The hotel is in a good location, close to restaurants and a short walk to the night market. We stayed in room 2 on the ground floor. It was clean, small, dark and cave like. It was hard to read because the lights are not bright. Breakfast was basic but ok. The main highlight of the hotel for us was the staff who were friendly and went out of their way to help us enjoy our stay. A big thanks to Mick and Ping.

  • Stayed November 2011, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Chang Inn

Address: 93, Unit 03, Phonheuang Village | Sakharin Road, Luang Prabang, Laos
Location: Laos > Luang Prabang Province > Luang Prabang
Amenities:
Free High Speed Internet ( WiFi ) Airport Transportation
Hotel Style:
Ranked #40 of 67 Hotels in Luang Prabang
Price Range (Based on Average Rates): $
Hotel Class:3 star — The Chang Inn 3*
Number of rooms: 8
Official Description (provided by the hotel):
Owned and operated under the new management, Burasari Group. ... more   less 
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Also Known As:
The Chang Hotel Luang Prabang
Chang Hotel Luang Prabang

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