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“Hotel in very poor condition....” 2 of 5 stars
Review of Mandalay City Hotel

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Mandalay City Hotel
3.0 of 5 Hotel   |   26th Street, Between 82nd and 83rd Street, Chanayetharzan Township, Mandalay, Myanmar   |  
Hotel amenities
Ranked #15 of 65 Hotels in Mandalay
Yangon (Rangoon), Myanmar
Contributor
18 reviews 18 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
9 helpful votes 9 helpful votes
“Hotel in very poor condition....”
2 of 5 stars Reviewed July 1, 2013

Rooms poorly maintained.Poor housekeeping. Pool condition " milky water"....Breakfast quality poor and cheap.The Manager stays away from the operation. Security and Bell service not welcoming and not interested in serving guests....Will not use this hotel anymore ..Plumbery and electricity room installation is in need of maintenance.

  • Stayed June 2013, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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350 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (64)
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Whakatane, New Zealand
Contributor
19 reviews 19 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
50 helpful votes 50 helpful votes
5 of 5 stars Reviewed June 27, 2013 via mobile

We spent two nights at this hotel. When we saw the sign on the road, we thought we had chosen a low grade hotel but we then entered the entrance and arrived in a little oasis int he middle of Mandalay. Green, calm and even more peaceful when we crossed the little pool area leading to reception. Our room was large, well furnished and clean. Food in the hotel restaurant was good quality and well priced. Staff at the hotel were friendly and helpful. The pool area was pleasant and it was good being able to cool off after sight seeing. A little odd having to approach and exit the pool area through the dining room, but nor really an issue.

Stayed June 2013, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cologne, Germany
Top Contributor
61 reviews 61 reviews
11 hotel reviews
Reviews in 20 cities Reviews in 20 cities
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed June 20, 2013 via mobile

An oasis in the buzzling city around, wonderful little pool with palms surrounded. Reasonable but not outstanding rooms. Same for the restaurant, the breakfast was pretty poor. The staff outstandingly friendly, responsive and supportive.

Stayed June 2013, traveled solo
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vienna
Senior Contributor
28 reviews 28 reviews
23 hotel reviews
Reviews in 23 cities Reviews in 23 cities
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed June 19, 2013

I stayed at the hotel for 3 nights and found it a perfect spot for exploring Mandalay and surroundings. It is really hard to believe that such a hotel is right in the center of the city as you are surrounded with a lovely garden. There is even a fish pond as you walk to the reception area.
Staff was welcoming and friendly. Unfortunately my travel agency had booked a room on the top floor which was quite an issue as there no elevators and I had knee surgery weeks prior to the trip. So for a while it looked as if I would need to spend the night in the reception area. Eventually rooms were switched around and I got one on the first floor. But that flexibility took quite a while to happen and only after I suggested it.
My room was spacious, fairly quiet (although I had generator noise and 'call to prayer' every morning), had a comfortable bed, nice bathroom with lots of towels and accessories, but the décor was a bit old. The pool was great – after a hot day exploring the sights – just the right way to chill. Breakfast was also pretty good, although geared to Asian palates – but being adventurous, this type of breakfast opened up a new view to what other peoples in the world eat for breakfast. I really enjoyed trying new food. Being a single traveler I had most dinners at the hotel and I agree with other raters that these meals and drinks were overpriced.
I will not mention the power problems as many tourists travelling to Burma are informed that one should bring a flashlight due to the power problems – so that did not present any problems in my case. I also had no issues accessing the internet in the lobby.
One thing I will mention that made my departure end on a strange note. As in every hotel, there are laundry bags in the room. Make sure you check whether there is such a bag in the room before you check out, as housekeeping will come to haunt you. I was ready to unpack my suitcase just to prove that I had not taken any such bag. This was behavior the hotel should reconsider – how expensive can a laundry bag be?

Room Tip: Ask for a room on a lower floor if you have trouble climbing stairs as there are no elevators. A r...
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  • Stayed April 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oxford, UK
Contributor
20 reviews 20 reviews
17 hotel reviews
Reviews in 15 cities Reviews in 15 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed June 5, 2013

I booked Mandalay City Hotel through a travel agent in Myanmar and got an excellent deal. After accommodation experience in Yangon, I wasn’t expecting much for the approx. $50/night I paid, but was pleasantly surprised.

My room was large and bright, with good air con and comfy beds. The decor was a bit odd, but the room was very clean and comfortable.

The staff on reception were really friendly and provided great help and advice.

Breakfast was fine. The Asian selection better than the Western food, but plenty to choose from. The pool was also nice for a quick dip and to escape the Mandalay heat.

Overall a really good mid-range choice in Mandalay with excellent facilities and service considering the price. Location is also good for exploring Mandalay. Would stay there again.

  • Stayed May 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston
Top Contributor
103 reviews 103 reviews
37 hotel reviews
Reviews in 54 cities Reviews in 54 cities
58 helpful votes 58 helpful votes
3 of 5 stars Reviewed June 4, 2013

This hotel is in the center of town, so it's easy to get around. It's built in the old bus station. So the hotel sits way back from the busy city street. It's quiet and a friendly staff. The rooms are small, but clean, quiet and cool.

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Queensland
Top Contributor
153 reviews 153 reviews
60 hotel reviews
Reviews in 78 cities Reviews in 78 cities
96 helpful votes 96 helpful votes
4 of 5 stars Reviewed June 2, 2013

This hotel is in the middle of the city but you would never know once you are at the hotel. The room was fairly small specially when you travel with 2 large suitcases, but comfortable for Myanmar standards. There was NO wifi in the room, only in lobby and restaurant. We had a couple of meals there and they were good. Lots of staff and not many guests when we were there.

Stayed May 2013, traveled as a couple
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Mandalay City Hotel

Address: 26th Street, Between 82nd and 83rd Street, Chanayetharzan Township, Mandalay, Myanmar
Location: Myanmar > Mandalay Region > Mandalay
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #15 of 65 Hotels in Mandalay
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Mandalay City Hotel 3*
Number of rooms: 69
Official Description (provided by the hotel):
Mandalay City Hotel is an urban resort hotel that addresses the needs of value-orientated business and leisure travelers. We have undertaken to renovate the interior of all rooms and works have started from May to August. This renovation works include installation of new air conditioners, closet and luggage rack, double layer curtains, furniture. All bedding amenities have been replaced with new ones. The toilet designs are new with new tile walls and floors fitted with up to date showers, basins and commodes. For security and safety of guest's rooms, we have installed a new "Card Lock System". The interior walls have been repainted to give a more friendly touch with some artistic figures and photos. A new lift has been installed for the comfort of guests staying at the upper floors. ... more   less 
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